Experience

FireMate

• Australia
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2023 - Present



Maropost

• Software Development
• 200 - 300 Employee

• Enterprise Account Manager

  • Apr 2022 - Dec 2022

  Build and maintain relationships with high performing businesses who use the Maropost platform. Recognise and address pain points, offer viable solutions and workarounds, and be the voice for the customer within internal engagements. Become a trusted advisor and point of contact for the merchant should anything be required.

• Customer Success Agent

  • Sep 2020 - Apr 2022



Nikpol

• Building Materials
• 1 - 100 Employee

• Customer Service Officer

  • Mar 2019 - Sep 2020

  Direct customer facing duties, addressing any issues or problems that the customer has and quickly providing a solution Executive contact for on-boarding and debugging of the new electronic credit note system within Queensland Monthly chairing of credit meetings to analyse and discuss relevant data and workshop any changes to improve processes in that area Responsibility for all outstanding orders and back-orders, using JET reporting software to track and action them where possible Responsibility to action all incoming purchase orders to allocate stock and fill back-orders where possible Show less



Siggins Miller Consultants

• Brisbane, Australia

• Executive and Research Officer

  • May 2018 - Sep 2018

  Customer relationship and client management services, high level administration and staff organisation. Management of staff and client consultation processes, updating tracking databases and first point of contact for clients with the company. Customer relationship and client management services, high level administration and staff organisation. Management of staff and client consultation processes, updating tracking databases and first point of contact for clients with the company.