Commercial & Recovery Director

• Jan 2023 - Present

Pregătiți să finanțăm tot ce urmează! Pregătiți să finanțăm tot ce urmează!

Founder

• Sep 2017 - Present

Retail Recovery Director

• Apr 2018 - Feb 2023

-coordinate recovery/sales & customer care activity;-evaluate the workflow in order to maximize the results;-monitoring the main performance indicators for each project and taking adjustment measures when required;-developing budgets, tracking budget variations and take corrective solutions;-participation at operational meetings with potential clients and existing clients;-creating commercial offers for potential clients of the company;-developing the collection strategy for the real estate recovery department and strategies for promoting the assets in the portfolio. Show less

Project Manager

• Jul 2014 - Feb 2023

Responsibilities:− Design the collection strategy, plan, procedures and flows;− Keeps process maps and journal of changes in collection strategy up-to-date to ensure explanations can be given on requests;− Communicate the Company’s goals & objectives into manageable tasks for the team and ensure full understanding among team members;− Ensures that Team leaders and collection agents follow external/internal rules;− Participates in the recruitment, selection and orientation at work;− Coordinates the department staffing to guarantee high level collection productivity;− Monitors on a daily basis the staff performance, ensures direct reports meet their individual objectives and perform to established standards;− Responsible for coaching and supporting team members following regular coaching plan;− Supports operations manager in building and optimizing incentives system;− Evaluates direct reports and gives regular feedback;− Builds team loyalty and commitment;− Provides performance reports on regular basis;− Achieve allocated monthly and annually target. Show less

Team Leader

• Sep 2013 - Feb 2023

-Providing innovative solutions considering specific in cases, the resources available and the targets set internally or with investors;-Maintain control of the team, periodic analysis in order to maintain productivity and quality of work, informing the top management timely on any possible malfunction, proposing and implementing solutions to improve performance;-Providing a constant level of performance of the team by drawing direction, setting smart goals, activity monitoring and evaluation of performance of team members; constant unfolding of human development activities so the team have a high level of professionalism;-Motivating subordinate employees;-Manage relationships conflict between team members;-Participate in recruitment processes;-Other tasks as directed by supervisor. Show less

Senior collection agent

• Feb 2010 - Aug 2013

-Acquisition and initiate phone calls to and from its customers in order to recover the outstanding amounts; -Negotiate payment terms; -Coaching activities; -Carrying out assessments of appeal; -General administrative tasks. -Acquisition and initiate phone calls to and from its customers in order to recover the outstanding amounts; -Negotiate payment terms; -Coaching activities; -Carrying out assessments of appeal; -General administrative tasks.