Experience

Toff Dominium

• Romania
• Real Estate
• 1 - 100 Employee

• Guest Relations Officer

  • Jul 2022 - Nov 2023

  Bucureşti, România • Sustaining courteous attitude and professional appearance, by ensuring that the guests are having quality services • For arriving guests, check them in the system and maintain a good communication and also assisting in the entire process and explaining all the facilities • Handling complains, questions and any type of request • Being involved in the sales process by participating in meetings and appointments with the potential clients • Coordinating the housekeeping team •… Show more • Sustaining courteous attitude and professional appearance, by ensuring that the guests are having quality services • For arriving guests, check them in the system and maintain a good communication and also assisting in the entire process and explaining all the facilities • Handling complains, questions and any type of request • Being involved in the sales process by participating in meetings and appointments with the potential clients • Coordinating the housekeeping team • Invoicing the clients accordingly to the contract Show less



Paloma Tours MICE

• Romania
• Events Services
• 1 - 100 Employee

• Events & Inbound Travel Agent

  • Feb 2022 - Jun 2022

  Bucureşti, România • Planning and executing events & groups with all the specific tasks involved: creating concepts, client services, managing suppliers and services, on-site coordination, reservations, invoicing, analysing, signing or creating contracts • Client service and supplier management • Building strong relationships with customers and suppliers • Dealing with customer queries and complaints • Supervising collaborators on site • Managing budgets



Liberty Greece & Cyprus DMC

• Greece
• Travel Arrangements
• 1 - 100 Employee

• Project Manager

  • Apr 2016 - Feb 2022

  Bucureşti, România • Client service and supplier management • Building strong relationships with customers and suppliers • Planning and executing events, with all the specific tasks involved: creating concepts, client services, managing suppliers and services, on-site coordination • Maintaining relationships with the local tourism industry partners at the highest level of collaboration



Icep Hotel School

• Hospitality
• 1 - 100 Employee

• Operations Trainer

  • 2012 - 2017

  Bucureşti, România • Training hotel employees, students, or any person who is willing to have a career change • More than 90 Pax trained • Providing information and teaching on hotel procedure, customer care, reservations, problem solving, complaint handling, upselling, night procedures



HOTEL NOVOTEL BUCAREST CITY CENTRE - ACCOR HOTELS ROMANIA

• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • 2014 - 2016

  Bucureşti, România • Constant communication with clients for identifying their needs, solving different situations, and confirming requests according to company procedures • Ensuring customer wishes are according to their needs: follow up, call back, feedback, off-line requests, extra services clients might need: rent a car, tickets, trips • Reaching the monthly targets of Le Club Accor loyalty program & Reaching the monthly targets of Up-sell program • Maintained very good cooperation with other… Show more • Constant communication with clients for identifying their needs, solving different situations, and confirming requests according to company procedures • Ensuring customer wishes are according to their needs: follow up, call back, feedback, off-line requests, extra services clients might need: rent a car, tickets, trips • Reaching the monthly targets of Le Club Accor loyalty program & Reaching the monthly targets of Up-sell program • Maintained very good cooperation with other departments • Managing a team of 5 Pax • Checking and preparing daily financial reports

• Front Office Trainer

  • 2012 - 2014

  Bucureşti, România • Providing training of new employees, internship students according with the Accor procedures • Evaluating staff of FO • Maintaining quality of services provided to customers

• Front Office Receptionist

  • 2007 - Apr 2012

  Bucureşti, România • Welcome guests • Check-in & check-out procedures • Issuing invoices • Maintaining a good collaboration with other departments • Operating FIDELIO, OPERA, TARS

• Acting Night Manager

  • 2012 - 2012

  Bucureşti, România • In charge of all hotel departments during night • Handling complaints & Handling overbooking situations • Constant communication with clients for identifying their needs, solving different situations, and confirming requests according to company procedures • Ensuring customer wishes are according to their needs • Closing economical day of the hotel • Checking and preparing night audit reports for the following day for GM and HOD