Experience

HireVue

• United States
• Software Development
• 200 - 300 Employee

• Technical Support Engineer

  • Jun 2021 - Present

  Implementation of product that requires a deep skillset including troubleshooting, and problem-solving across multiple areas such as configuration data integration and APIs. Develop complex files, mapping customer data to facilitate integration of the information to the HireVue system. Use multiple platforms to fully build a customer solution based on input from the consulting team and customer. Translate business requirements into technical specifications and configurations. Work… Show more Implementation of product that requires a deep skillset including troubleshooting, and problem-solving across multiple areas such as configuration data integration and APIs. Develop complex files, mapping customer data to facilitate integration of the information to the HireVue system. Use multiple platforms to fully build a customer solution based on input from the consulting team and customer. Translate business requirements into technical specifications and configurations. Work as part of multiple global teams on large customer projects, owning/delivering defined workstreams and working with a global program manager. Provide data quality review and execute detailed test cases to QA and confirm proper adherence to customer requirements. Work with customers and the PS team to investigate/troubleshoot customer issues, and communicate resolution updates back to customers. Balance multiple priorities and tasks, adapt to a constantly changing business environment, and meet deadlines in a fast-paced, highly dynamic environment. Document progress, root cause analysis, and solutions and communicate effectively to technical and non-technical stakeholders. Work cross-functionally with Customer Support and Professional Services teams on troubleshooting, and partner with Product and Engineering to escalate and resolve complex issues or bugs. Independently work to troubleshoot and resolve customer issues using a variety of tools including Grafana, SQL, Postman, JSON, and Microsoft Excel. Technical support process and procedure documentation writing. Show less



General Assembly

• United States
• Higher Education
• 700 & Above Employee

• Software Engineering Immersive | Software Engineering Fellow

  • Jul 2020 - Oct 2020

  General Assembly’s Software Engineering Immersive (SEI) is a 12-week long training program dedicated to preparing students to think like engineers and approach problems creatively in order to build the next generation of web applications and digital products. Developed several projects with HTML & CSS, Javascript, React.JS, Express.js. Node.js, Python, Django, PostgresSQL, and MongoDB. Projects completed include: Battleship Destruction - a single-player version of Battleships created… Show more General Assembly’s Software Engineering Immersive (SEI) is a 12-week long training program dedicated to preparing students to think like engineers and approach problems creatively in order to build the next generation of web applications and digital products. Developed several projects with HTML & CSS, Javascript, React.JS, Express.js. Node.js, Python, Django, PostgresSQL, and MongoDB. Projects completed include: Battleship Destruction - a single-player version of Battleships created with Vanilla Javascript, HTML, and CSS. F1 Fan Page - A Formula 1 Fan discussion board and chat created within a MEN (MongoDB/Mongoose, Express, and Node) stack Meet Your Maker - A community-based web app to connect buyers and sellers of local homemade and handcrafted goods built with a MERN (MongoDB/Mongoose, Express, React, and Node) stack. Footerz - A webapp to keep track of your sneaker collection built with Django and Python. Show less



Intuit

• United States
• Software Development
• 700 & Above Employee

• UX Research Lab Coordinator - Customer Connect

  • Jan 2019 - Jul 2020

  Mountain View, California Coordinate technology and logistical needs for research studies set up and support equipment for usability, eye tracking and mobile studies. Monitor research sessions and provide technical support as needed. Coordinate with vendors who provide important contributions to our research studies.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • Jun 2018 - Jan 2019

  Provided insightful advice and friend, hands-on technical support to Apple customers in need. Quickly Diagnose product issues on the spot, explaining situations with patience and compassion. While fulfilling Apples Service commitment with style, speed, and skill.

• Business Expert

  • 2018 - Jan 2019

  Introduced Apple solutions, technology, and services to business customers. Spend time on the sales floor, meeting first-time and current business customers, and learning their needs. While working with customers with more complex needs, I worked with the entire Business Team to craft ideal solutions.

• Apple Care Senior Advisor

  • Apr 2014 - Jun 2018

  Identified and solved high-level technical issues with a variety of diagnostic tools. Demonstrated professionalism and courtesy with customers at all times while meeting Apple's Service Standards. Followed up with clients while managing customer expectations to a high degree of customer satisfaction while meeting or exceeding all assigned metrics.



Support.com

• IT Services and IT Consulting
• 500 - 600 Employee

• Remote Service Technician

  • Jul 2013 - Apr 2014

  Identified and internet-related technical issues with a variety of diagnostic tools. Demonstrated professionalism and courtesy with customers at all times while meeting required metrics and standards. Provided support for all issues within job scope and assisted customers contacting manufacturers for further support with non leased or rented equipment.



Market Source, Inc

• T-Mobile Nation Events Rep

  • Jul 2012 - May 2013

  Promoted and drove incremental sales through retail sales channels. Develop and maintain relationships with third-party retailers, including training sales associates.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Marketing Coordinator

  • Nov 2002 - Oct 2005

  Worked directly with the Area Marketing Director to handle all local marketing related business. Ran ad campaigns, managed channel lineups, assisted in budgeting for our area. Assisted in the development and implementation of customer retention programs. Developed and maintained relationships with 3rd party vendors and representatives.



GC Services - California Relay Service

• Quality Assurance Specialist/Relay Operator

  • Feb 1999 - Jul 2002

  Relayed phone calls for people who may be deaf, hard of hearing or speech impaired. Assisted the deaf and hard of hearing with phone calls in a call center atmosphere. Relayed phone calls for deaf, hard of hearing, and speech impaired clients. Insured the highest level of service by monitoring, grading and coaching operators.