Experience

Mitrefinch Ltd

• Implementation Consultant

  • Sep 2017 - Present

  I currently work for Mitrefinch Uk who provide Time & Attendance, HR & payroll software. As a consultant with Mitrefinch I am responsible for the initial consultation with the client and the creation of a statement of work based on the client’s requirements, this is then followed by the deployment and implementation of the software at the client’s site and configuring the system to the client’s requirements, followed by training on the use of the system.I have over 10 years’ experience of delivering training within the NHS across the UK including Ireland and Scotland when I was employed by Datix Ltd. While working with Datix Ltd I was required to provide international training and I was assigned the responsibility of working with the American Department of Defence training the Air Force on the use of the Datix incident reporting suite of software, I have spent time in Canada working with Ottawa Hospitals and also the Middle East working with The Dubai Health Authority where I had to provide train the trainer sessions to system administrators and super users as well as designing appropriate training materials. I provide a professional training experience enhanced with the use of technology, in both a live face to face classroom environment or remotely.I take responsibility for ensuring that the projects are delivered on time, communicating with all the relevant departments involved, from establishing the client’s needs at the start of the consultation, managing the client’s needs during the implementation and evaluating the final configuration of the system and supporting any additional training requirements.I have a NVQ A1 Assessors Award in Learning & Development and I also have TAP certification in training design and delivery and e-learning facilitation. I am consistent, creative, hardworking, I have good people skills, I am a team player, I have good presenting skills, I am flexible, and I am adaptable and willing to learn.



RB Exclusive Events (The Show People)

• Fashion & Hair Show Choreographer/Director & Producer

  • Sep 1992 - Present

  My fashion show experience was a time where I was able to nurture my creativity as well as being given the responsibility of handling the accounts of several large organisations. I was responsible for the sale of event production and bespoke training packages and managing a dedicated team of fashion show professionals, including both creative and technical staff. The number of people I had to manage varied depending on the event but ranged between 15 and 30 people.I have extensive experience of event management and my responsibilities were to co-ordinate events, preparing detailed directions for the cast, choreographers, stage managers, photographers, lighting technicians, sound technicians, retailers, designers, the stage crew etc, liaising with clients through meetings, e-mail, telephone and digital presentations. It was my job to pull all these different areas together in one place to produce a stunning event or presentation in both a live environment and a digital format.Essential Responsibilities included•Organising and coordinating company events•Communicating with corporate clients, PR departments and marketing departments, about the look and feel of the finished product or event•Arranging and organising set design and shell scheme layout for exhibitions and events, catwalk design, stage design and set design/layouts for photographic shoots•Organising and maintaining the company promotional material, the web site and promotional CD – Rom•Editing photographs and graphics used to promote the company•Involvement with the companies advertising and promotionsView the showreel: http://www.theshowpeople.co.uk/RB_Exclusive_Online_Showreel_2015.htm



Tunstall Healthcare (UK)

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• PNC Trainer & Software Consultant

  • Apr 2014 - Aug 2017



MidlandHR - Industry leading HR & Payroll software and outsourcing

• Trainer

  • Nov 2013 - Feb 2014

  I joined Midland HR in order to conduct software training on the iTrent system to organisations nationwide enabling me to utilise my design and delivery skills which cover a wide range of training interventions. Working with Midland HR has helped to increase my knowledge of HR and payroll software and processes. I joined Midland HR in order to conduct software training on the iTrent system to organisations nationwide enabling me to utilise my design and delivery skills which cover a wide range of training interventions. Working with Midland HR has helped to increase my knowledge of HR and payroll software and processes.



Royal Voluntary Service

• United Kingdom
• Civic and Social Organizations
• 400 - 500 Employee

• Volunteering & Training Partner

  • Jun 2013 - Nov 2013

  I began working with WRVS now the Royal Voluntary Service and was promoted to Volunteering and Training Partner for the Midlands (formally the Learning & Development team) to work with the Head of Operations Region/Nation, Head of Marketing and Corporate Services in the recruitment, training and development of the operations employee and volunteering work force.As the Volunteering and Training Partner for the Midlands I am responsible for supporting negotiations regionally with strategically important National stakeholders to deliver a modern and flexible and well trained employee and volunteering teams in the community within the Royal Voluntary Service.

• OHIO Implementer/Trainer

  • Aug 2012 - May 2013

  I started working with WRVS (Women’s Royal Voluntary Service) Aug 2012. I am employed as an implementer/trainer on the Ohio project. My role within the project is basically to support WRVS hub staff in preparing for the implementation of new hub systems and to help in the transition to the new Coldharbour system by participating in meetings with hub staff nationwide gathering information and feeding the information back to the WRVS head office staff in order to ensure a smooth transition to the Coldharbour system and related processes. Creating bespoke training materials including power point presentations and work books and providing training to hub staff on the use of the new Coldharbour systems also providing remote support and on-site support for the newly trained hub staff. Responsibilities:• Delivering defined training programmes in the use of the new hub systems to hub staff to time and quality specifications.• Delivering defined training programmes in the use of the new hub systems to central staff to time and quality specifications.• Documenting lessons learned during the delivery of training programmes.• Agreeing and scheduling training courses with hub staff.• Booking training locations and equipment for training as required.• Confirming and reporting the attendance of candidates.• Acting as the first point of contact to resolve issues during the implementation of the new systems.• Helping in the set-up of data in the new hub system as required during an implementation.• Identifying improvements to the Ohio implementation processes and reporting them to the Ohio project Manager.• Participating in the development and the ongoing enhancements of training materials and approaches.



Datix Ltd

• United Kingdom
• 1 - 100 Employee

• IT Trainer

  • Sep 2008 - May 2012

  While working with Datix Ltd I have created learning packages and delivered training across the UK, Canada, America and the Middle East. I have a TAP qualification in e-learning facilitation and training delivery.I joined DATIX in Sept 2008 as an IT trainer and client care representative, I was looking for a role that utilised and built on the skills that I had acquired as a successful trainer for the previous companies that I have worked with and a company that would enable me to complete my City & Guilds Level 4 NVQ in Learning and Development. As a member of the Datix Training team I have achieved a TAP training certification in training delivery skills and also a TAP certification in e-learning facilitation, allowing me to provide a better level of service to our clients.As the DATIX client base consists of NHS, private and charitable organisations throughout the UK, the majority of training is carried out at the client sites or remotely working from my home based office. We provide a variety of training courses, for example, how to produce their data in statistical and graphical reports to enable the effective management of risks in patient safety. We also train a broad range of users including CEOs, directors, risk managers and clinicians.Before joining Datix Ltd I worked at Ticketmaster as a product and systems trainer. I have designed bespoke learning programmes as part of my job and also as part of my Level 4 NVQ in Learning & Development. The training programmes are flexible allowing the individuals to learn and develop at their own pace and the increased skills gained have proved essential for providing a professional and efficient service to the organisation.