Assistant Operations Manager

• 2023 - Present

In my current role as Assistant Operations Manager, I:  Work closely and productively with the Director of Operations, and aid in any operational matter in the hotel’s departments, focusing on Banquets and events, front desk, and F&B. Develop, champion, and direct the banquet team, lead banquets and events as MOD, and handle setups, breakdowns, and banquet operations during event days. Actively aid in F&B, Front Desk, and Banquets and events as MOD. Handle the recruitment and retaining exercises of top talent, focusing on completing timely performance evaluations, providing positive feedback, and reviewing opportunities when needed. Effectively organize banquet smallware and develop an inventory list, and put in orders to either replace equipment up to required levels or add new equipment to the banquet setups. Manage the Smallware’s Inventory month to month, organize and ensure 6000 sq ft of meeting space is adequately turned and ready after each event. Show less

Night Audit/Front Desk Associate

• 2022 - 2023

In my previous role as Night Audit/Front Desk Associate, I:  Restocked inventory for the market area and followed all health and safety regulations regarding any perishables. Managed, coordinated, and inspected the Night Audit processes and revenue for the day while simultaneously running the projections for the week. Oversaw the data entry of client information and all service information daily and handled the confidentiality of client information. Provided outstanding customer service to customers at the market while handling their transactions. Warmly and professionally greeted and welcomed guests checking in/out; cleaned and sanitized equipment daily, including the market/Front desk areas. Show less

Operations Supervisor

• 2022 - 2023

In my previous role as Operations Supervisor, I:  Monitored performances with tracking and established corrective measures as needed, and prepared detailed reports, both current and forecasting. Effected and managed change through compassion, observation, feedback, and adjusting. Functioned under and collaborated with the Director of Operations to facilitate and forecast upcoming events, hotel occupancy, group in-house, and other essential operational matters. Oversaw and supervised each department in the operations of the hotel by planning, organizing, and directing business tasks, with the ability to align the day-to-day activities (short-term goals) with the strategic direction (long-term goals).  Handled the recruitment, hiring, onboarding, and training of new staff members to prepare them for their individual roles and teach them how to handle complex projects. Developed team members, identified high-potential individuals, and assisted and supported each department through guidance and leadership. Show less

Notary Signing Agent

• 2022 - Present

In my current role as Notary Signing Agent, I:  Thoroughly review documents and personal identifying paperwork or government-issued IDs for each person and prepared registered and certified mail for dispatch.  Provide assistance to organizational efforts by filing, entering data, and answering phones; met timelines and quality targets when organizing a large volume of records.  Travel around the United States to meet with clients and ensure they received outstanding customer service during signing activities. Show less

Bartender

• Jan 2014 - Jun 2020

Server/Bartender

• 2014 - 2020

In my previous role as Server/Bartender, I:  Handled mixing ingredients to prepare drinks such as non-alcoholic beverages and cocktails. Confirmed customers’ identification to ensure they meet the legal drinking age before serving them. Planned and presented bar menu options to the management for confirmation; managed bar inventory and supplies and ensured that all the required ingredients and mixing equipment were readily available. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, tidying up server stations, and operating POS terminals to input orders, split bills, and calculate totals. Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards and trained new bartenders on drink preparation and upselling techniques. Established and maintained rapport with guests and provided assistance in generating repeat business by providing exceptional world-class customer service. Show less