Experience

Celero Commerce

• United States
• Financial Services
• 1 - 100 Employee

• Manager, Client Relations

  • Dec 2015 - Present

  Oversee customer retention operations and a team of Customer Relations Executives. Responsible for driving customer retention across the entire ISO portfolio and hiring, mentoring and developing team members.Work closely with partners, client service, sales and risk team members to drive growth and prevent revenue loss. Client Relations is dedicated to ensure the highest level of customer satisfaction while utilizing strategic customer outreach programs to identify key improvements to drive customer satisfaction Show less

• Contract Management Supervisor

  • Jul 2015 - Dec 2015

  Supervised and worked side-by-side other Client Relations Executives to achieve departmental/company KPI’s. Responsible for supervising team members, customer response/resolution expectations and aiding management on customer attrition trends and customer satisfaction.

• Contract Management Specialist

  • Feb 2015 - Jul 2015

  Part of a dedicated team with the primary objective is to provide superior service to our customers.

• Account Manager

  • Jan 2014 - Feb 2015



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Account Manager

  • Jun 2013 - Aug 2013



New Balance

• United States
• Sporting Goods Manufacturing
• 700 & Above Employee

• Sales Fit Specialist

  • 2009 - 2013

  Used my expertise of New Balance products to provide adequate service and products to each and every customer. Used my expertise of New Balance products to provide adequate service and products to each and every customer.