Experience

MSH

• France
• Insurance
• 200 - 300 Employee

• Case Coordinator

  • Nov 2022 - Present

  • Point of contact for members requiring both medical and non-medical assistance. Directing members to find health care providers, book appointments, and make travel arrangements. • Handle medically complex cases up to $10,000 and complete adjudication of medical services to ensure claims are processed correctly facilitating timely payment. • Review medical reports from physicians and hospitals to apply appropriate policy provisions. Redirect patients to in-network facilities and pre-negotiate future claims providing cost containment for the client. • Communicate & document relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions. • Proficiently solve and provide direction when dealing with disputes or misunderstandings with insured members and service providers. Show less



Diamond and Diamond Lawyers

• Canada
• Law Practice
• 100 - 200 Employee

• Senior Intake Clerk, Head of File Opening Department

  • May 2019 - Sep 2022

  • Led a team of 3 individuals, ensuring they meet daily targets and managing intake meetings. • Met with 8-10 new clients daily to provide online or in-person services. Educating clients on services offered, contract signing and the overall process of personal injury claims. • Collaborated with the Main Partner regarding updating and implementing new processes within the Intake department to improve the firm’s efficiency of retaining new clients. • Conducted and prepared 10-15 conflict of interest searches/reports daily. Maintaining explicit accuracy when entering data for new clients or entities. • Assisted the Tort Manager in facilitating new conflict of interest procedures and educating intake clerks to ensure proper COI procedures are followed. Show less



SE Health

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Service Coordinator

  • May 2018 - May 2019

  • Created front-line staff schedules for an average of 12 clients daily. • Transferred incoming calls, and relayed information as a point of contact for the office. • Provided support to billing activities, through generating and distributing various billing reports. • Investigate and follow up in errors/discrepancies in services ordered or provided. • Receive and respond to incoming referrals withing required timelines. • Created front-line staff schedules for an average of 12 clients daily. • Transferred incoming calls, and relayed information as a point of contact for the office. • Provided support to billing activities, through generating and distributing various billing reports. • Investigate and follow up in errors/discrepancies in services ordered or provided. • Receive and respond to incoming referrals withing required timelines.



Iconic Security Services

• Canada
• Security and Investigations
• 1 - 100 Employee

• Security Professional

  • Jan 2018 - Jul 2018

  • Constantly interacting with the public and help to problem-solve on a day to day basis in a high-volume mall. • Respond to a multitude of emergency calls in a professional manner. • Daily documentation of incidents/events in an evidence notebook. • Handling a wide array of customer inquiries and ensuring that proper direction is given to suffice customer needs. • Investigate and follow up in errors/discrepancies in services ordered or provided. • Receive and respond to incoming referrals withing required timelines. Show less



KSG

• Canada
• Advertising Services
• 100 - 200 Employee

• Sales Representative

  • Aug 2016 - Jan 2017

  Provided sales pitches quickly and effectively. Sold every product with utmost passion and integrity in order to sell. Provided sales pitches quickly and effectively. Sold every product with utmost passion and integrity in order to sell.