Experience

AppDirect

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor - Inside Sales Base Management & Retention

  • Mar 2023 - Present

  Chicago, Illinois, United States



TBI Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Account Manager - Base Management & Retention

  • Jan 2019 - Feb 2023

  Greater Chicago Area Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales… Show more Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales reps by reviewing call recordings, sales funnel, and lift/improvement percentage Conduct follow up calls and finalizing sales process with Account Managers Has complete understanding of assigned inside sales campaign, including products, pricings, promotions, and order entry Developing and maintaining a positive relationship with vendors, customers, and employees Conducting team meetings as needed (morning kick-offs, one-on-ones, and monitoring sessions) Driving revenue by creating monthly, weekly, and daily sales contests Responsible for tracking accurate time sheets Assist with training and coaching of SAM successors

• Senior Account Manager - Verizon

  • Mar 2017 - Dec 2018

  Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales… Show more Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales reps by reviewing call recordings, sales funnel, and lift/improvement percentage Conduct follow up calls and finalizing sales process with Account Managers Has complete understanding of assigned inside sales campaign, including products, pricings, promotions, and order entry Developing and maintaining a positive relationship with vendors, customers, and employees Conducting team meetings as needed (morning kick-offs, one-on-ones, and monitoring sessions) Driving revenue by creating monthly, weekly, and daily sales contests Responsible for tracking accurate time sheets Assist with training and coaching of SAM successors

• Senior Account Manager - Spectrum

  • Jan 2016 - Feb 2017

  Greater Chicago Area Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales… Show more Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales reps by reviewing call recordings, sales funnel, and lift/improvement percentage Conduct follow up calls and finalizing sales process with Account Managers Has complete understanding of assigned inside sales campaign, including products, pricings, promotions, and order entry Developing and maintaining a positive relationship with vendors, customers, and employees Conducting team meetings as needed (morning kick-offs, one-on-ones, and monitoring sessions) Driving revenue by creating monthly, weekly, and daily sales contests Responsible for tracking accurate time sheets Assist with training and coaching of SAM successors

• Senior Account Manager - Retention

  • Jan 2015 - Dec 2015

  Chicago, Illinois Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales… Show more Managing a team of Inside Sales Representatives and ensuring they are working efficiently by monitoring calls, teaching closing techniques, and assisting with pipeline management Responsible for generating revenue by achieving team sales quotas Assist Sales Managers with training Interview new hire candidates as assigned Conducting annual reviews for team members Monitoring inside sales metrics, including call volume, talk time, and proposals sent Continuously coaching sales reps by reviewing call recordings, sales funnel, and lift/improvement percentage Conduct follow up calls and finalizing sales process with Account Managers Has complete understanding of assigned inside sales campaign, including products, pricings, promotions, and order entry Developing and maintaining a positive relationship with vendors, customers, and employees Conducting team meetings as needed (morning kick-offs, one-on-ones, and monitoring sessions) Driving revenue by creating monthly, weekly, and daily sales contests Responsible for tracking accurate time sheets Assist with training and coaching of SAM successors

• Account Manager - Century Link

  • Feb 2014 - Dec 2014

  Chicago, Illinois Consult with clients regarding cost and quality of telecommunication services--including internet, cable and telephone—for telecom broker representing providers such as CenturyLink, Time Warner Cable and others -Modernize the telecom needs of, and advise more efficient services for, businesses both small and large -Maintain client accounts and service any additional needs related to the telecommunications industry -Develop new business relationships with other telecom… Show more Consult with clients regarding cost and quality of telecommunication services--including internet, cable and telephone—for telecom broker representing providers such as CenturyLink, Time Warner Cable and others -Modernize the telecom needs of, and advise more efficient services for, businesses both small and large -Maintain client accounts and service any additional needs related to the telecommunications industry -Develop new business relationships with other telecom brokerage agents



Cricket Wireless

• United States
• Telecommunications
• 700 & Above Employee

• Owner- Red Baran Cellular

  • Jan 2010 - Feb 2012

  Chicago Illinois



Ridgemoor Country Club

• United States
• Writing and Editing
• 1 - 100 Employee

• Honor Caddy

  • Mar 2001 - Nov 2008

  Chicago, Illinois