Experience

Laquinta Inns

• guest services auditor



Arise

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IBO

  • Sep 2009 - Present

  - Accurate, efficient resolution to routine customer service and support issues. Typically these contacts are of a transactional nature. - Deliver Customer Experience at or above customer & shareholder expectations as measured by key metrics, including but not limited to: Contact Resolution Rate, Productivity and Customer Satisfaction. - Exhibits learning curve within acceptable boundaries of variation for the product/services supported. - Accurate case documentation - Written contributions to internal and external knowledge base - Support that generates a high level of customer satisfaction - May identify sales opportunities for upgrades/cross-sells. In some cases may execute on sale Show less