Robert Ashworth
Product Support Engineer at Rendia, Inc.- Claim this Profile
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Bio
Karyn Vilbig
Robert has consistently exceeded expectations in his role as Technical Support Representative at Eyemaginations. He goes above and beyond to assist our customers by doing things like working odd hours to connect with international clients and taking the extra time to implement a fix for a customer rather than giving them directions and hoping that they will do it on their own. His oral and written communication skills are excellent. We frequently receive feedback from customers that Robert is helpful, thorough and approachable. Robert is a team player, always willing to go the extra mile or take on a project to help the team. He is intelligent, funny and kind. Working with him has been a complete joy.
Karyn Vilbig
Robert has consistently exceeded expectations in his role as Technical Support Representative at Eyemaginations. He goes above and beyond to assist our customers by doing things like working odd hours to connect with international clients and taking the extra time to implement a fix for a customer rather than giving them directions and hoping that they will do it on their own. His oral and written communication skills are excellent. We frequently receive feedback from customers that Robert is helpful, thorough and approachable. Robert is a team player, always willing to go the extra mile or take on a project to help the team. He is intelligent, funny and kind. Working with him has been a complete joy.
Karyn Vilbig
Robert has consistently exceeded expectations in his role as Technical Support Representative at Eyemaginations. He goes above and beyond to assist our customers by doing things like working odd hours to connect with international clients and taking the extra time to implement a fix for a customer rather than giving them directions and hoping that they will do it on their own. His oral and written communication skills are excellent. We frequently receive feedback from customers that Robert is helpful, thorough and approachable. Robert is a team player, always willing to go the extra mile or take on a project to help the team. He is intelligent, funny and kind. Working with him has been a complete joy.
Karyn Vilbig
Robert has consistently exceeded expectations in his role as Technical Support Representative at Eyemaginations. He goes above and beyond to assist our customers by doing things like working odd hours to connect with international clients and taking the extra time to implement a fix for a customer rather than giving them directions and hoping that they will do it on their own. His oral and written communication skills are excellent. We frequently receive feedback from customers that Robert is helpful, thorough and approachable. Robert is a team player, always willing to go the extra mile or take on a project to help the team. He is intelligent, funny and kind. Working with him has been a complete joy.
Experience
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Rendia, a PatientPoint Company
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United States
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Software Development
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1 - 100 Employee
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Product Support Engineer
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Jul 2017 - Present
- Store, retrieve, and manipulate data for analysis of system capabilities and requirements.- Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.- Develop and direct software system testing and validation procedures, programming, and documentation.- Confer with systems analysts, programmers and support staff to design systems and to obtain information on project limitations, capabilities, performance requirements and interfaces.- Hire, train, and supervise technical support team members
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Technical Support Lead
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Mar 2016 - Jul 2017
- Planned and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems- Monitored and maintained computer systems, network hardware and software applications- Triaged and responded to client requests for assistance, information, products and services- Trained and coached new team members on proper policies and procedures- Wrote and facilitated technical documentation and internal knowledge base
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Technical Support Specialist
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2015 - Mar 2016
- Resolved tickets representing staff-generated and in-bound customer technical requests or problems and troubleshoot technical and process issues to maintain productivity.- Maintained internal and client facing knowledge base detailing system requirements, FAQ's, and solutions to common issues.
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ZeniMax Online Studios
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United States
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Entertainment Providers
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400 - 500 Employee
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Quality Assurance Analyst
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2014 - 2015
- Developed unit, integration and system tests to evaluate compliance with client requirements. - Conducted testing and evaluated system operations and the results of developed capabilities. - Applied principles, methods, and tools for testing & evaluating computer or computer-related equipment/computing systems. - Developed unit, integration and system tests to evaluate compliance with client requirements. - Conducted testing and evaluated system operations and the results of developed capabilities. - Applied principles, methods, and tools for testing & evaluating computer or computer-related equipment/computing systems.
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Community
