Experience

Shaffer Entertainment

• United States
• Entertainment
• 1 - 100 Employee

• General Manager

  • Aug 2018 - Present



Shaffer Distributing Company

• United States
• Wholesale
• 1 - 100 Employee

• Operations Manager

  • May 2017 - Aug 2018



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Account Executive

  • Aug 2016 - Mar 2017

  Experienced account manager with a demonstrated history of working in the information and services industry. Responsible for selling, managing and introducing Ricoh's entire product line of hardware, document management, and cloud storage technology to customers and prospects. Job duties include prospecting for new business and upgrading existing customer hardware and software. Completed customer needs analysis, meeting sales goals, identifying pressure points for all accounts as well as creating proposals, product demonstrations, account reviews and presentations.



Windstream Communications

• United States
• 1 - 100 Employee

• Business Systems Technician

  • Jul 2000 - Aug 2016

  As a Business System Technician, my duties have been extensive. In the technician area I have been responsible for time reporting, schedule management as well as serving as Lead Technician and Team Liaison. I have also maintained service and inventory of company vehicles as well. I fulfilled my responsibilities of not only locating, restoration and mapping of fiber; but the installation and maintenance of phone lines, DSL, T-1, DS3, VoIP, Ethernet, fiber optics, routers and switches too. I am proficient in installation, testing and turn-up of ADTRAN, CISCO, Lightspan, BTI, and other routing units. I have been trained in fiber restoration, STAR quality certified, BICSI certified, Allworx phone system certified, OSHA certified. My OSHA training has included, PPE, ladder safety and hazmat materials. I also have experience with AS400, FE &E, ProComm, Microsoft Office software and programming, Oracle m6, ETA dispatching system, and Data Cannon trouble ticketing. Under the sales side of my job I have performed new sales support with the coordination and scheduling of internal and external vendors, as well as maintained existing accounts. I have also been responsible for the coordination, management, and installation of customer and internal projects as well.



Multi-State Communications

• Lead Installation Technician of Phone,Data and Cable equipment

  • May 1999 - Jul 2000

  While at Multi-State Communications I held two positions. I began as the Warehouse Manager. In this position I was responsible for ordering and maintaining both warehouse and vehicle inventory. This position also required me to maintain quality and inventory control as well as supervise the warehouse team that worked for me. During my time at Multi-State Communications, I was promoted to Cable Installation Technician. My duties included installation, termination and testing of CAT5, Coaxial cable and Fiber Optic cabling nationwide. I was also responsible for the design and installation of data racks and wire management systems. Another responsibility in this position was the overseeing and management of several crew members and vendors on site. As a Cable Installation Technician I also performed both outside sales and customer service support.

• Warehouse Manger and purchasing

  • Sep 1998 - May 1999



Arlington Crystal

• United States
• Graphic Design

• Warehouse Manger

  • Feb 1996 - Sep 1998

  My duties as Warehouse Manager for Arlington Crystal were more than the job title suggests. While at Arlington, I was responsible for all for the warehouse inventory in both ordering and quality control. I was also the head of the shipping and receiving department as well. My customer service skills were also put to use as front office support from time to time as well.



Indianapolis Woodworking International LLC.

• Custome Cabinet, Countertop Builder and Installer

  • Feb 1994 - Feb 1996

  As a builder/installer I constructed, assembled, installed custom cabinets, countertops, and interior components. Operated machines and equipment to produce cabinets as required. Supervised and ensured assigned functions are conducted in accordance with the established policies and procedures. knowledge of many hand tools, automated machines and experience in handling a large variety of wood and laminate products. Knowledge of installation, design concepts, blueprints, and drawing software.