Robert Orlando

Senior Revenue Operations Manager at Spare
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • English -
  • French (beginner) -

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5.0

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Naoki Tokuhashi

I have known Bob since September, 2006 and I know first-hand how dedicated, confident, and capable he is. He is also the most versatile and well balanced individual I have ever had a pleasure of knowing. He has great an understanding of and appreciation for science and theories but knows the importance of hands-on skills and experience to apply such theories. He is able to think logically and judge what is realistic and what is not, but he is without a doubt a man of great creativity. He has an excellent ability to convey his ideas and opinions in a concise and well-organized manner, while having the patience to listen. He is always driven to achieve results, but never loses focus of the big picture. His ability to plan, and execute the plan, is flawless, yet he has the flexibility to make use of every opportunity. He is one of the most kind and generous people I know, who also knows when to command the respect of others and take control of a situation. He represents the engineering profession and Fraternity in a most respectable and professional light while holding a good grip on joys of life. He is intelligent, well-rounded, and above all, a gentleman but… well, no buts, he IS intelligent, well-rounded and a gentleman. It was my pleasure to work with him on the Sigma Phi Delta International Board and it is my honour to call him my friend and Brother.

Bowinn Ma

My basis of recommendation details are not quite right as Bob tutored as a sort of contractor to the Engineering Undergraduate Society during several review sessions we sponsored. The shear number of students he drew to each of his review sessions every semester (that number was in the hundreds) spoke volumes to his popularity as a tutor. Students found him engaging, easy to follow, and effective. His clients were drawn to him by word of mouth and recommendation through other clients and he was known amongst the students as "Bobo the Tutor". I recall an instance when a class of mining engineering students requested his help to prepare for a final in a course he had never taken: Bob managed to learn the course and develop a teaching plan in a matter of days and walked the class through the material.

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Credentials

  • Lightning Experience Reports & Dashboards Specialist Superbadge
    Trailhead by Salesforce
    Jan, 2022
    - Nov, 2024
  • Process Automation Specialist Superbadge
    Trailhead by Salesforce
    Jan, 2022
    - Nov, 2024
  • Business Intelligence for Consultants
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • LeanData Routing Certification
    LeanData
    Dec, 2022
    - Nov, 2024

Experience

    • Canada
    • Software Development
    • 1 - 100 Employee
    • Senior Revenue Operations Manager
      • Apr 2023 - Present

    • Revenue Operations Manager
      • Apr 2022 - Apr 2023

    • Canada
    • Software Development
    • 1 - 100 Employee
    • Acting Operations Manager
      • Aug 2019 - Apr 2022

      Spearheaded process improvement and departmental restructuring projects in Sales, Operations, and Finance which contributed to Vorum’s annual revenue growth from $5M to $10M over 3 years. Oversaw strategic business operations improvements: - Sped up 90% of project revenue recognition by nearly a full quarter by Introducing partial revenue recognition throughout the project lifecycle. - Reduced time-to-quote and invoice delivery time by over 50% by streamlining processes. - Increased customer entitlement data accuracy in Salesforce by 75% by automating post-sales procedures. Show less

    • Implementation Team Lead
      • Nov 2017 - Aug 2019

      Led a team of 4 engineers to deliver 60% of the company’s annual revenue in software training and hardware implementations for prosthetics and orthotics facilities globally. Overhauled the project management and fulfillment processes, reducing project delivery time from 120 days to 50 days and maintaining that metric for the past three years.

    • Senior Implementation Specialist
      • Feb 2012 - Nov 2017

      Achieved an NPS of 100 delivering software training and hardware implementations to clients in person across 16 different countries while at the same time on boarding and mentoring several new team members. Also led the implementation of the largest sale in Vorum’s history increasing the company’s annual recurring revenues by half a million dollars each year for the last 7 years. The customer remains an avid fan of the product today and continues to promote it of their own accord.

    • Bobo the Tutor
      • Sep 2004 - May 2020

      Tutored (mainly) engineering and science students in math and physics. Ran tutoring sessions for up to 300 students and tutor training programs for the Engineering Undergraduate Society. Tutored (mainly) engineering and science students in math and physics. Ran tutoring sessions for up to 300 students and tutor training programs for the Engineering Undergraduate Society.

  • Sigma Phi Delta
    • Vancouver, BC
    • Western Province Councilor
      • Jan 2011 - Jan 2013

      Mentoring position for fostering the growth of the Sigma Phi Delta Fraternity. Responsible for the general welfare of all Chapters, Active and Alumni, in the Western Province. Mentoring position for fostering the growth of the Sigma Phi Delta Fraternity. Responsible for the general welfare of all Chapters, Active and Alumni, in the Western Province.

    • Electro Mechanical Engineer
      • Jun 2010 - Jul 2011

      Worked in a group of four engineers in development and application of a non-intrusive stress measurement system for blade vibration monitoring in turbines. Took the initiative to automate customer reporting procedures, saving the company 10% annually on labor for this task. Worked in a group of four engineers in development and application of a non-intrusive stress measurement system for blade vibration monitoring in turbines. Took the initiative to automate customer reporting procedures, saving the company 10% annually on labor for this task.

    • Opening Day Coordinator
      • May 2009 - Sep 2009

      Recruited and trained over 200 volunteers to greet, direct, and help students move into residences at the University of British Columbia. Recruited and trained over 200 volunteers to greet, direct, and help students move into residences at the University of British Columbia.

    • Brazil
    • Mining
    • 700 & Above Employee
    • Summer Engineering Student
      • May 2008 - Aug 2008

      Managed a project updating mechanical drawings for service piping in the nickel refinery at Vale's Thompson nickel operation. Prepared and reviewed CAD drawings for Engineers in the mechanical engineering department. Managed a project updating mechanical drawings for service piping in the nickel refinery at Vale's Thompson nickel operation. Prepared and reviewed CAD drawings for Engineers in the mechanical engineering department.

    • Canada
    • Hospitals and Health Care
    • 700 & Above Employee
    • Research Assistant
      • Jan 2006 - May 2006

      As a research assistant in the MRI lab at Children's Hospital, I wrote and improved routines in Matlab and E-Prime for use as stimuli in functional MRI experiments. I also designed and produced a device to initialize stimuli routines on a laptop in sync with the MRI machine upon receipt of a fiber optic pulse. As a research assistant in the MRI lab at Children's Hospital, I wrote and improved routines in Matlab and E-Prime for use as stimuli in functional MRI experiments. I also designed and produced a device to initialize stimuli routines on a laptop in sync with the MRI machine upon receipt of a fiber optic pulse.

Education

  • The University of British Columbia
    B.A.Sc, Engineering Physics
    2004 - 2010

Community

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