Front of House Manager

• Dec 2022 - Present

•Provides strategic leadership of daily restaurant operations, directly leading X team members while cultivating a culture of collaboration and ensuring strict adherence to health regulations, high-quality service standards, and operational excellence. •Champions employment decisions including interviewing, training, scheduling, and performance evaluations, resulting in a cohesive and productive workforce that consistently exceeds customer service and sales goals. •Spearheads inventory management, optimizing stock levels, reducing costs, and minimizing waste while analyzing detailed reports to forecast future projections and uncover areas of opportunity. •Assists in financial analysis, budgeting, and cost control measures to maximize profitability while driving service standards. •Leads the planning and execution of special events, collaborating with cross-functional teams to deliver memorable dining experiences across a diverse clientele base. •Serves as a superior brand ambassador building strong customer relationships through personalized interactions, demonstrating strong independent judgment to address feedback and resolve concerns promptly. •Represents the entirety of the front-of-the-house operations, proactively responding to and resolving customer discrepancies, inquiries, and non-routine situations while implementing process improvements to mitigate future disruptions. Show less

Software Engineer

• Jun 2022 - Nov 2022

•Worked in an agile environment, following best practices to achieve established OKRs within a 2-week sprint cycle, successfully delivering project milestones and deliverables on time and within budget. •Played a key role in the transition from Azure to AWS, specifically in Developer Operations, contributing to the successful migration and implementation of systems and processes. •Provided support and maintenance for a SOC-compliant database containing PHI (Protected Health Information), ensuring a 24-hour turnaround time for client support requests, remaining hyper-focused on data security and confidentiality. •Trained and managed a support team of 5, ensuring they were well-versed in database principles such as SFTP and ETL processes, leading to a 30% decrease in customer wait times. Show less

UX Designer / IT Support Specialist

• Aug 2021 - Jun 2022

•Documented, researched, and resolved customer service issues, leading to a significant increase in customer satisfaction from 60% to 95% over a 4-month period. •Oversaw the end-to-end user experience, addressing application and administrative issues, achieving a 25% decrease in customer wait time through proactive problem-solving. •Maintained employee account information using Office 365 and ADP systems, simultaneously managing hardware and software resources including Microsoft Azure, AWS, and Visual Studio Code. •Conducted user research including interviews and usability testing to gather insights and inform design decisions, proactively incorporating user feedback to drive product improvements and enhance the overall user experience. •Cross-functionally collaborated with developers and product managers, translating business requirements into intuitive and visually appealing user interfaces, ensuring consistency in design elements and interactions across different platforms and devices. Show less

Consultant

• Mar 2020 - Aug 2021

Shift Supervisor/Barista

• Oct 2017 - Mar 2020

•Effectively led and energized a team of baristas, ensuring smooth and efficient store operations and confidently delegating tasks and responsibilities to promote efficient workflows and positive brand experiences. •Cultivated a loyal customer base by providing personalized service in a fast-paced work environment, making an immediate impact on brand experience and satisfaction while demonstrating superior knowledge of menu options and brewing methods. •Fostered a customer-centric culture among the team, mentoring teams on customer service best practices and upselling and cross-selling techniques to enhance overall sales performance. •Collaborated with team members and store leadership to maintain visually appealing displays and merchandise presentations in line with Starbucks' brand standards. Show less

Sales Representative and Personal Stylist

• Jul 2017 - Dec 2019

•Leveraged consultative selling techniques to assist clients in selecting clothing and accessories that aligned with their style, budgetary constraints, and objectives, exceeding individual sales goals by harnessing customized customer solutions. •Confidently utilized a point-of-sale system to accurately process transactions, returns, and exchanges, proactively monitoring sales benchmarks to support KPI strategies and achievements. •Continuously strengthened knowledge of industry trends and Michael Kors products, serving as an ongoing liaison to high-value clients, ensuring superior client satisfaction and retention through personalized fashion expertise and tailored recommendations Show less