Rob has spearheaded our quest for customer service at Fairview , by assisting us in designing a "mystery guest" evaluation sheet and selecting "mystery guests" to evaluate our service departments ,namely our Goatshed & Spice Route restaurants, as well as the Fairview & Spice Route tasting rooms. Rob presents valuable feedback to us on a monthly basis .Rob has a great knowledge of the service industry & is very professional in his approach. I highly recommend his services, assuming you want to "up" your game !

I have worked with Rob for a few years now. He definitely assists greatly with the upskilling of our service teams in both F&B as well as the Golf Experience. Rob brings passion and commitment and being an external facilitator he keeps the teams interested and enthusiatic. The golf club industry needs to up its game as far as service is concerned, or risk losing customers and Rob will add great value to any golf club team. Well done Rob.

Rob has passion for service in the hospitality industry(and in my particular area the Golf industry) and this is funneled into his professional (and well thought through) presentations, training programs and mystery guests scenarios. His understanding of today's requirements for great service is also aided by his understanding of how to us the modern communication techniques to supplement the importance of people power.

Rob has spearheaded our quest for customer service at Fairview , by assisting us in designing a "mystery guest" evaluation sheet and selecting "mystery guests" to evaluate our service departments ,namely our Goatshed & Spice Route restaurants, as well as the Fairview & Spice Route tasting rooms. Rob presents valuable feedback to us on a monthly basis .Rob has a great knowledge of the service industry & is very professional in his approach. I highly recommend his services, assuming you want to "up" your game !

I have worked with Rob for a few years now. He definitely assists greatly with the upskilling of our service teams in both F&B as well as the Golf Experience. Rob brings passion and commitment and being an external facilitator he keeps the teams interested and enthusiatic. The golf club industry needs to up its game as far as service is concerned, or risk losing customers and Rob will add great value to any golf club team. Well done Rob.

Rob has passion for service in the hospitality industry(and in my particular area the Golf industry) and this is funneled into his professional (and well thought through) presentations, training programs and mystery guests scenarios. His understanding of today's requirements for great service is also aided by his understanding of how to us the modern communication techniques to supplement the importance of people power.

Rob has spearheaded our quest for customer service at Fairview , by assisting us in designing a "mystery guest" evaluation sheet and selecting "mystery guests" to evaluate our service departments ,namely our Goatshed & Spice Route restaurants, as well as the Fairview & Spice Route tasting rooms. Rob presents valuable feedback to us on a monthly basis .Rob has a great knowledge of the service industry & is very professional in his approach. I highly recommend his services, assuming you want to "up" your game !

I have worked with Rob for a few years now. He definitely assists greatly with the upskilling of our service teams in both F&B as well as the Golf Experience. Rob brings passion and commitment and being an external facilitator he keeps the teams interested and enthusiatic. The golf club industry needs to up its game as far as service is concerned, or risk losing customers and Rob will add great value to any golf club team. Well done Rob.

Rob has passion for service in the hospitality industry(and in my particular area the Golf industry) and this is funneled into his professional (and well thought through) presentations, training programs and mystery guests scenarios. His understanding of today's requirements for great service is also aided by his understanding of how to us the modern communication techniques to supplement the importance of people power.