Database Administrator

• Jun 2021 - Present

Cyber Innovations Teacher

• Aug 2020 - Jun 2021

Senior Technical Support

• Aug 2013 - Aug 2020

To provide excellent technical service for school system computer systems by performing a variety of skilled and technical duties including installation, repair, alteration, and maintenance of computers, printers, and other peripheral equipment.  To systematically and accurately inspect, isolate, and diagnose system malfunctions to determine appropriate repair procedures, replace defective parts, and restore equipment to proper operation.  To efficiently install and configure school system laptops, desktop, and mobile hardware and software. Show less

Project Manager

• Oct 2009 - Feb 2013

Coordinate with STI and the customer for conversion from current SIS products to STI InformationNOW. Help customer prepare data, and infrastructure for new database system. Meet with customers and manage expectations of conversion. Writing and running scripts against the INOW SQL database to help correct errors not easily corrected in the UI. Coordinate with STI and the customer for conversion from current SIS products to STI InformationNOW. Help customer prepare data, and infrastructure for new database system. Meet with customers and manage expectations of conversion. Writing and running scripts against the INOW SQL database to help correct errors not easily corrected in the UI.

Technology Systems Engineer

• Aug 2006 - Oct 2009

PC Repair and maintenance; Server configuration and maintenance (Windows Server 2000 and 2003); Maintain student data management including all STI updates, trainings, and new installs; Install, maintain, and train new software; Data extraction using SQL Query analyzer; Networking new computers, and network maintenance including creation of new accounts. Creating video tutorials of computer programs used by teachers and administrators for training purposes. Help plan for future computer applications, computer labs, servers, and education computer programs. Projector Maintenance in all 21st Century classrooms including but not limited to bulb replacement. Troubleshooting wireless slates (Smart, Promethean, and Interwrite.) Troubleshooting SMART and Promethean white boards. Moodle data maintenance Show less

Installer/Trainer

• 2005 - 2006

Hardware/Software installer. Installed PCI Telephony Boards and configured software to make calls. Trained end user on setting software for reminder calls; Customer phone support for troubleshooting hardware/software issues. Trained on web applications and setup Hardware/Software installer. Installed PCI Telephony Boards and configured software to make calls. Trained end user on setting software for reminder calls; Customer phone support for troubleshooting hardware/software issues. Trained on web applications and setup

Technical Support/Trainer-Installer

• Jul 2002 - Nov 2005

Duties: Installed software on customer servers and workstations. Help customers configure servers and workstations. Performed phone support for end users, network administrators, and techs. Duties: Installed software on customer servers and workstations. Help customers configure servers and workstations. Performed phone support for end users, network administrators, and techs.