Robby Haas

Customer Experience at Skratch Labs
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -

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Experience

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Customer Experience
      • Dec 2021 - Present

    • United States
    • Apparel & Fashion
    • 700 & Above Employee
    • Sales Associate - Keyholder
      • May 2021 - Dec 2021

      -Part of on-boarding team that opened the first Vuori shop outside of California. -Educate, assist, and create connections with repeat-based customers who live the brand as much as I do. -Manage sales floor, associates, and opening/closing duties. -Bring energy to the team while we create huge sales days of over $15k on weekends and special event days. -Part of on-boarding team that opened the first Vuori shop outside of California. -Educate, assist, and create connections with repeat-based customers who live the brand as much as I do. -Manage sales floor, associates, and opening/closing duties. -Bring energy to the team while we create huge sales days of over $15k on weekends and special event days.

    • United States
    • Sporting Goods Manufacturing
    • 1 - 100 Employee
    • Account Manager
      • Apr 2018 - Mar 2020

      -Crushed monthly sales goals within region and assisted with the exponential growth of overall sales in all channels. -Connected with independent and nationwide retailers to build the active eye-wear market in the Rocky Mountain region through engaging e-mail campaigns and sales trips. -Brought the party to B2B tradeshows and consumer events with the aim of building lasting industry and personal relationships. -Directly mentored Sales team members to create a more positive work environment and generate trust, efficiency, and empathy for the entire team. -Used and created training sessions for Tradegecko, Pipedrive, Shipstation, Shopify, Google Suite, etc. to ensure efficiency in project management and the skills to excel. Show less

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • rabbit rep
      • Dec 2017 - Apr 2018

      -Developed a nationwide program to catch the attention of independent retailers for a very small operation (4 full-time employees) in the running apparel market. -Partnered to create a "one-of-a-kind" pop-up shop for the Boston Marathon in 2018 - A week-long runners' shopping experience with limited edition items. -Visited key retailers in California to build partnerships and expose fresh faces to a growing brand. -Developed a nationwide program to catch the attention of independent retailers for a very small operation (4 full-time employees) in the running apparel market. -Partnered to create a "one-of-a-kind" pop-up shop for the Boston Marathon in 2018 - A week-long runners' shopping experience with limited edition items. -Visited key retailers in California to build partnerships and expose fresh faces to a growing brand.

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Field Marketing Midwest
      • Apr 2016 - Feb 2017

      Plan and execute field marketing opportunities from grassroots to 50,000 participant events. Includes sampling, selling, educating at run, bike, triathlon, health based events with the goal of getting people excited about hydration. As a remote employee based in Chicago, infiltrating the market to grow through a diverse range of events, no day at work is the same as before. The rewarding and fun atmosphere of working for Nuun and managing an excited team of Hydration Specialists make for an inspiring workplace. Show less

    • United States
    • Retail
    • 1 - 100 Employee
    • Assistant Manager
      • Apr 2014 - Mar 2016

      -Lead the charge on the sales floor of a phenomenal and energetic team of retail experts. -Exceeded the needs of customers through a fun and informative FIT process to ensure customers acquire the best gear to pursue their personal fitness goals. -Setup and attended races and events in the field to represent the leading Run Specialty shop in the Chicago area. -Lead the charge on the sales floor of a phenomenal and energetic team of retail experts. -Exceeded the needs of customers through a fun and informative FIT process to ensure customers acquire the best gear to pursue their personal fitness goals. -Setup and attended races and events in the field to represent the leading Run Specialty shop in the Chicago area.

    • United States
    • Retail
    • 1 - 100 Employee
    • Salesperson
      • Feb 2012 - Jan 2013

      Gazelle Sports is an exceptional specialty running retailer, providing phenomenal customer service to those who seek a more active and fulfilling lifestyle. At Gazelle Sports I learned the importance of great relationship building through providing exceptional customer service. Skills I used everyday include: extensive knowledge of product, strategic thinking, positive engagement, critical thinking, concepts in anatomy/physiology Gazelle Sports is an exceptional specialty running retailer, providing phenomenal customer service to those who seek a more active and fulfilling lifestyle. At Gazelle Sports I learned the importance of great relationship building through providing exceptional customer service. Skills I used everyday include: extensive knowledge of product, strategic thinking, positive engagement, critical thinking, concepts in anatomy/physiology

Education

  • Western Michigan University
    Bachelor of Arts (BA), Music
    2007 - 2012
  • Plainwell High School
    2003 - 2007

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