Experience

Green Light Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sr. Field Services Technician

  • Mar 2014 - Present



Floyd Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Release Technician

  • Feb 2009 - Mar 2014

  Initial member / Technical Lead of Release and Deploy Project Interface TeamTechnical Lead / Knowledge Expert in all levels of project planning and roll-out, ensuring / maintaining standardizationDetermine Project Hardware & Software needs, gather quotes, order, develop configuration & oversee deployment Development of scripts for SCCM, automated and manual deployment, utility functionality and general operational activityDocument all technical requirements and steps for hand-off to Service Desk, providing after go-live Third Tier SupportAssisted in initial implementation of ITIL standards, centralizing documentation and installation media Provide planning & support for varied Project implementations, from establishing new facilities to software roll-out Phased Cerner implementation. Initial hardware and software installation throughout organization. Development of automated Cerner Tracking Boards, with centralized scripting / configuration, utilizing large displays in conjunction with Wyse and HP thin clients. Implementation of CareLogistics Patient Tracking system. Devised and scripted centralized configuration and launch of tracking boards, utilizing large displays and HP thin clients.Conceived, scripted and implemented centralized distribution of Freshloc temperature monitoring client software.Third Tier Support for Service Desk / Field Support personnel Creation of utility scripts and tools for use by Service Desk / Field SupportCreation of application deployment scripts and documentation for use by Service Desk / Field SupportConception, Customization & Branding of bootable imaging / repair utility used by Service Desk / Field supportEnd-user & Executive level help-desk and on-site technical support



Saunooke Management Systems, Inc.

• Information Systems Manager

  • Sep 2008 - Dec 2008

  Part of a six person management team, providing "boots on the ground" support in the establishment of an organization created to provide disaster recovery "blue roof" aid, following the destruction caused by Hurricane Ike, in the Houston / Galveston area. Organization worked, in conjunction with F.E.M.A. and other governmental / private agencies, in supplying immediate and necessary repairs to homes and businesses damaged in the storm.Responsible for all I.T. and communication related tasks necessary in forming a base of operations and setting up shop, in extremely adverse conditions.Design and installation of Windows Server and Network Hardware, utilizing creative connectivity methods and backup power sources, in non-standard, but highly functional ways. As such, was able to establish internet connectivity, and outside communication, in areas where it was otherwise unavailable or extremely limited.Research and on-site inspection of locations to be utilized for storage and distribution of material, equipment and hardware used in repairs.Determined needs and ordered necessary materials, hardware and equipment, ensuring best price and quick delivery, in most cases, learning new terms and skill-sets in a highly stressful, extremely competitive environment.Organization and deployment of numerous and diverse roofing groups, establishing routes and coordinating with other organizations to ensure that no overlap occurred and quality standards were met.Calculated and tracked payroll for the subordinate roofing crews, comparing materials used against reported productivity, and determining where inconsistencies occurred.Design of web page, advertisements and pamphlets, as well as distribution and purchase of ad space, as organization transitioned from disaster recovery purpose to a commercial roofing repair company.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Systems Administrator

  • Apr 1999 - Apr 2008

  Third Tier Support for entire account IT staff of more than 500 Field and Help-Desk techniciansManagement of four Field Support teams, in separate locations, consisting of 30+ employees. During contract loss / regain, dealt with 90% employee replacement, essentially providing all support while hiring & training new staff. Team-Lead & Technical-Lead Responsibilities of teams, consisting of 10 plus members End-user help-desk and on-site technical support Conceptualized and designed bootable media, containing tools utilized in trouble-shooting and repair of PCs, for distribution to the field technicians for day-to-day use Windows & Netware Server administration and connectivity -- System hardware / software installation and configuration Complete System Support, Updates and Repairs of a wide variety of hardware and software



IMS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Systems Integration Specialist

  • Jun 1998 - Feb 1999

  Complete System Support, Updates and Repairs of a wide variety of hardware and softwareSupport and Administration of global GroupWise email and scheduling configuration. Stabilized system, troubleshooting pre-existing problems and upgrading server hardware and software as necessaryDaily Monitoring and Tracking of diverse hardware, software and operating systemsUpgrade, Design, Troubleshooting and Repair of multiple related systemsCreation of a variety of manuals, in both online and paper formats for all aspects of system maintenance and supportDay-to-day help-desk and technical support



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Sr. Systems & Network Administrator

  • Jul 1994 - Jun 1998

  Management level responsibilities, to include budget & supervision of up to 4 individualsActed in I.S. Director capacity during absence of positionDay-to-day help desk and technical supportUpgrade, Design, Troubleshooting and Repair of Netware Bindery & Directory ServicesUpgrade of all workstations and software to provide for Windows’ compatibilityInitiated & Completed the Atlanta Chapter’s connectivity to the Internet via dedicated ISDN and static IP addressing, establishing “domain” name, SMTP Email Gateway access, and a presence on the World Wide WebHandled all aspects of conversion from 4mb Token Ring to 10/100mb Ethernet on over 100 desktops, including design & planning, pricing, ordering, wiring & installationPlanned and Completed installation of Novell networks and Wide Area connectivity at each of the six Atlanta area Service Centers. Provided each location, originally stand-alone workstations and DOS software, with access to network capabilities, Windows software, and connectivity, via ISDN, back to the Chapter and all resources there.Broadened use of email and scheduling, via groupware, to all chapter employeesInstallation of Network FAX and Print servers and modem pool, for increased usability



MATRIX Resources

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• System and Network Administrator

  • Aug 1993 - Jul 1994

  Provided day-to-day help-desk and technical supportLinked disparate internal networks together, allowing for better sharing of resourcesCompleted connection of all stand-alone workstations to networksUpgraded all DOS users to Windows environment and applications, upgrading systems as necessaryOrganized and streamlined network directory structure and resourcesEliminated existing 5250 emulation boards, providing AS/400 access through network Provided day-to-day help-desk and technical supportLinked disparate internal networks together, allowing for better sharing of resourcesCompleted connection of all stand-alone workstations to networksUpgraded all DOS users to Windows environment and applications, upgrading systems as necessaryOrganized and streamlined network directory structure and resourcesEliminated existing 5250 emulation boards, providing AS/400 access through network



Georgia Farm Bureau

• United States
• Non-profit Organizations
• 700 & Above Employee

• PC Programmer Analyst II

  • Apr 1990 - Aug 1993

  Provided day-to-day help-desk and technical supportInitial installation, upgrade and administration of networks in headquartersDesign and creation of a punch card elimination application, requiring data transfer to and from mainframe hostDesign and creation of Agent Transaction Tracking package for use in marketing and research for use in all Farm Bureau headquarters nation-wideAssisted in design and acted as Project Leader on rate calculation packages used in over 150 satellite offices



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Information Systems Specialist

  • Feb 1986 - Feb 1990

  Provided day-to-day help desk and technical supportInitial placement of PCs in ESC headquarters, as well as network connectivityHardware and software installation, programming, operations, connectivity and support of IBM 4381 mainframeDeveloped Time Usage Log for tracking application resource utilization, used through ESCDesigned and implemented Tape Label & Catalog program distributed throughout Air Force commands Provided day-to-day help desk and technical supportInitial placement of PCs in ESC headquarters, as well as network connectivityHardware and software installation, programming, operations, connectivity and support of IBM 4381 mainframeDeveloped Time Usage Log for tracking application resource utilization, used through ESCDesigned and implemented Tape Label & Catalog program distributed throughout Air Force commands