Engagement Manager

• Jun 2022 - Present

Information Technology Project Manager

• Mar 2021 - Jun 2022

Senior Information Technology Project Manager

• Mar 2020 - Nov 2020

• Client’s Name: Cosentino. • Applications Development and enhancement. • Assure the accomplishment of all the deadlines and deliverables, using agile methodologies. • People/Resources sizing and management • Design and Implementation of solutions for our clients • Infrastructure Design • Coordination across of a tech and Admin teams compose by Developers, Testers • Cloud Services Administration (Azure) • On Premise to Cloud Migration • Budget sizing internal and for client • Tech Staff management – In charge of a team of 15 people including Developers, Testers, Adm Show less

IT Operations Coordinator

• Feb 2019 - Mar 2020

• Coordinate actions across all the Technical resolution teams (US, Mexico and Spain) in pursue for a resolution of the issues reported. • Prioritize multiple tasks and groups in order to ensure issues are identified, tracked, reported and resolved to keep the ongoing operations,. • Evaluate performance of Bank applications to identify problems/issues before it can be a major liability and cause high impact on operations. Coordinate efforts to deliver the best possible solutions considering a minimum impact to the operation. • Provide weekly projects and incident status reports for management. • Review, analyze, and evaluate business systems and user needs while participating in various steps of the Software Development Life Cycle (SDLC). • Coordinate with IT Analyst team to deliver technical solutions for end-user requirements and technical documentation. • Provide and conduct test plans while documenting to enhance the application performance (quality Plans). • Provide resolution on the production issues on demand basis. • Follow up and analysis of incidents to determine root cause. • Handling different Bank Areas Applications as PCAS (Cards), New Account Opening Portals (SPP, ONE), ADH, ATMs, PMS, PMAS, PAS, Tallyman (Risks). • Ensure the daily Batch execution by monitoring all the files were processed correctly. • Office 365/Messaging Implementation and Support • Networking Security monitoring for the applications (Firewalls, Proxies) Show less

Project Manager Sr

• Jul 2013 - Jul 2019

• Project Management. • Assure the accomplishment of all the deliverables. • Coordination through the different groups involved in the project following the PMI standards. • SharePoint design. • Work flow administration • KPIs elaboration for follow up and feedback. • People/Resources Management • Design and Implementation of new processes based on the PMP Bok best practices. • Infrastructure Design (Network, Security, Servers, NAS) • Coordination of a large tech teams (Development, Finance, Network, Testers, etc) to accomplish the delivery of Benefits applications for our client´s employees Show less

IT Technology Deployment Specialist

• Jan 2012 - Jul 2013

- Lead the help desk to support store and corporate users. - Creation of internal knowledge database for attending common and major incidents and processes. - Generate savings in the Department budget by re-design the new and current stores infrastructure, also by training internal resources to expand our scope of support. - Manage a total of 4 service agents and over than 10 service vendors to assist more than 400 users. - Project Manager for the implementation of technological infrastructure in 5 new stores being in charge of the selection, recruitment and coordination of international and domestic suppliers. Direct supervision of the installation of cabling and network equipment, cash registers (POS), wireless hand helds, PC's with a customize Windows image and all the hardware and software necessary to have a succesfull operation of the store, ensuring its proper functioning as well as the operation of the Retail Oracle Suite. - Administration of computer network including Routers, Switches, VoIP, WAAS as well as Windows and UNIX servers. - Generate a 15% savings in the new and current stores technology deployment by negotiating with suppliers and vendors contracts as well as the agreed prices. - Design and implementation of policies and procedures for IT Department based on the specific needs of the company. All projects were successfully implemented on time and in form. Show less

Service Desk Supervisor

• Sep 2010 - Jan 2012

- Managing human resources for different client's Service Desks. - Design and develope of a Knowledge Database for processes and troubleshooting documents - Elaboration of Key Performance Indicators for the analists in my team - Supervise the operation and coordinate some vendors and providers. - Interaction with current and future clients for the company. - Management of Active Directory. - Servers Support. - Support to Microsoft Windows XP, Vista and 7. - Legacy Applications Support. - Networking. - Continuous Training Program for all the current and new hired agents Show less

Senior Service Desk Analyst

• Aug 2008 - Dec 2009

- Handling and management of Active Directory. - SAP Gui Support. - Support to Microsoft Windows XP and Vista and Microsoft Office. - Share Point Management. - Hand Held Support. - Legacy applications Support. - Technical support to all the plants that GRUMA have around the globe. Australia, China, Malaysia, Europe, USA, and Mexico. - Networking. - Server Monitoring. - Backups. Veritas. - Phone and remote support to all the plants that GRUMA have around the globe. Australia, China, Malaysia, Europe, USA, and Mexico. Management of active directory, creation of ditribution lists, development of an internal processes knowledge database in Share Point Designer. Show less