Experience

Little Moons

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Senior Food Safety & Quality Assurance Manager

  • Mar 2020 - Present

  • Maintained food safety, sustained production integrity, and ensured regulatory compliance throughout an extraordinary period of >500% growth. • Lead the management of suppliers and raw materials, co-manufacturers, foodservice outlets and outsourced processing, travelling to multiple countries to carry out food safety audits and build supplier relationships. • Developed and delivered a new QMS and Technical Strategy for the business, ensuring all the business objectives were met including gaining BRC accreditation.. • Drove change management and continuous improvement initiatives, decreased design flaws, reduced non-conformances, and lowered complaints by 75%. • Planned the production transition and facilitated the business/manufacturing change from a five-day work week to 24/7 operations. Established a Hygiene Department to enable increased operations. • Implemented a stage and gate process to restructure the Product Development team and smoothly launch 50+ new and improved products on tight deadlines. • Faced the scrutiny, challenges, questions, and comprehensive audits of investors. Gained stakeholder confidence regarding food safety and quality management systems before the company received a £24M expansion investment. • Directed Operations and Quality Assurance at two manufacturing sites whilst designing and building a 3rd facility. Served on the team responsible for earning B Corp certification. • Managed the Technical Budget of £250,000. • Streamlined the documentation of additional export requirements for products of animal origin following Brexit. • Reduced procurement spending by millions of pounds through a direct supply project to ensure the integrity and security of the supply chain. • Built/embedded a strong food safety culture and gained endorsement of all team members to always do the right thing. • Negotiated with chemical, laundry, and laboratory vendors to reduce costs. Saved £60K with a factory process update. Show less



Saputo Dairy UK

• London, United Kingdom

• Quality Manager

  • Oct 2018 - Mar 2020

  • Overhauled the non-conformance protocols and quarantine procedures. Conducted a comprehensive root cause analysis to resolve serious quality incidents. • Ensured peak compliance with required testing including microbiological, organoleptic, CIP, NPD, and shelf-life testing. • Defined metrics and KPIs to track performance against Quality and Hygiene, create a work culture of continuous improvement, and surpass all Quality objectives. • Appointed as Acting Technical Manager for three months during the absence of the Technical Manager. Served as a key member of the Technical Team. • Conducted due diligence to support defence in Court and prove the negligence and liability of a principal supplier. • Toured multiple sites during an interactive food safety week to meet new BRC requirements for implementing a far-reaching food safety culture. • After acquisition by Saputo Dairy, thoroughly investigated each site for Listeria. Collaborated with the Group Head of Technical to map swabbing points. Achieved Listeria free conditions at all sites under personal management. • Started an Environmental team, launched improved recycling protocols across the site, and hired a 3rd party vendor to collect waste products and offer a rebate after conversion to biofuel. Show less



LICKALIX LTD

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Quality Manager

  • Jan 2017 - Sep 2018

  • Evaluated/updated legacy systems, streamlined job tasks, facilitated production processes, reduced downtime, and achieved a 25% increase in production. • Updated the Quality Management System (QMS) and ensured production compliance to product specs, legislative food safety measures, and organic food standards. • Contributed to the Research & Development of new flavours, brand concepts, and consumer products to meet competitive influences. • Completed production personnel audits and supplier reviews. Proactively implemented corrective & preventive actions to resolve production and food safety issues. • Sourced suppliers for dry ingredients, fresh ingredients, machinery, and packaging. Advised senior management and Directors on opportunities for positive change. Show less



THAMES DISTILLERS LIMITED

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Quality Control Specialist

  • May 2015 - Jan 2017

  Thames Distillers is an independent gin rectifier and bottler which offer a specialist service to devise, develop and produce gin for its customers. It has developed over 45 different gins and works in a totally confidential manner with each for each of its clients. Many of the gins it has developed have gone on to win medals in prestigious competitions such as the IWSC and the ISC. - Responsible for monitoring critical control points in a FMCG environment to ensure the highest quality standards are met. - Stringent documentation of results, reviewing and approving documentation to ensure trace-ability and compliance with site inspections. - Other responsibilities include visual inspection of the production line, product blending & distilling, water quality tests and chemical analysis of product, following GMPs. - Housekeeping, stock checks & other work assigned by the production & site manager. - Liaising with line manager and staff to lean the process by working out line positions for maximum efficiency. - Tasting of product against reference to ensure it has been blended properly and there is no trace of the previous product from the filler. - Another aspect of this role involves working closely with the customers on product development, helping them turn their ideas into reality. Fine tweaking the smallest details in order to reach the perfect flavour. - Secured role due to strong microbiology background and “quick learner” abilities demonstrated during trial period. Highlights: - Providing “fresh insight” to distillery resulting in more efficient running of different systems and outdated methods brought up to speed with current developments/technologies. Such improvements include restructuring the bottle & cap tractability system to provide a more sustainable and electronically tracked method. Show less



Agilent Technologies

• Biotechnology Research
• 700 & Above Employee

• Account Manager/Field Service Engineer

  • Sep 2014 - Dec 2016

  - As A/c manager, responsible for the Diagnostics & Genomics division developing strong relationships with Key Accounts across London and the home counties in order to maximize revenue, profit and growth.- Combined with Field Service Engineer role for the same territory which includes responsibility for the installation, personnel training, preventative maintenance and support of Instrumentation from the Life Sciences division.- Due to the unique nature of this combined role, work cross functionally with the Life Sciences, service support, scheduling and customer care teams to identify business opportunities and optimize onsite productivity.Key Projects & Achievements:- Introduction of new portfolio of “Synthetic Biology” products to market.- Advancing career based on performance, feedback and showing initiative.- Personally organised multiple events and seminars both locally and nationally, tailored to specific target audiences.- Secured a number of partnerships with exciting research groups including Prof. Stephen Bustin (Author of “QPCR Bible”) and companies such as QStandard.- Implementation of innovative new strategies to help close deals and gain market share, such include working with marketing to design and launch Christmas campaigns and launching freezer programs. Show less

• Genomics Inside Sales

  • Aug 2013 - Aug 2014

  Responsible for the promotion and sale of the Genomics portfolio of products to the academic, biotech and pharmaceutical companies. My territory includes all of Ireland and Northern Ireland. Duties include: - Use of specific campaigns and promotions to implement product messaging. - Establishing customer profiles through on-site calls and phone calls. - Proactively creating awareness of bioreagent products, discussing technical advantages of products within key workflows. - Investigating and establishing customer needs and interests. - Working with genomics sales to prospect for new business. - Maintaining and increasing current customer database. - In charge of customer quotations and unilateral agreements. - Outbound telephone calls to all organizational levels and functional areas where purchasing decisions are made. - Account mapping detailing specific customer's interests & matching relevant products. - Reporting activities regularly. - Attending Team meetings and weekly team TC's.Achievements:- Organised a Genomics UserMeeting in Dublin for all Irish customers. Had special guest speaker Prof. Stephen Bustin deliver a talk on qPCR guidelines at this meeting. - Delivered a presentation on Bioreagents at this meeting.- Full attendance and excellent sales funnel generated from event, iuncluding new business.- Grown Bioreagents business in Ireland by 26% in 6 months, target growth was only 6%.- 10/10 scores in customer surveys. Show less



University College Dublin

• Ireland
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2009 - Sep 2013

  During my final year I took examinations in Systems Microbiology, Natural Product Synthesis, Enzyme Technology & Protein Engineering, Foodborne Pathogens, Microbial Pathogenicity and Host-Pathogen Interactions. Throughout my 4 years in UCD I have gained a lot of exposure to the laboratory environment, making me very comfortable in such settings and enjoying the work this environment entails. During my final year I took examinations in Systems Microbiology, Natural Product Synthesis, Enzyme Technology & Protein Engineering, Foodborne Pathogens, Microbial Pathogenicity and Host-Pathogen Interactions. Throughout my 4 years in UCD I have gained a lot of exposure to the laboratory environment, making me very comfortable in such settings and enjoying the work this environment entails.



Field Management Ireland

• Dundrum Business Park

• Brand Sales Consultant

  • Jun 2012 - Aug 2012

  • Worked as a field sales representative on behalf of ESB Electric Ireland. • Trained in sales and became accustomed to the many different techniques and how to apply them to the type of customer you are selling to. • Part of a very enthusiastic team, fun to work with and enjoyed the interaction with many new people on a daily basis. • Learned to deal with challenging customers in a calm and controlled manner. • Adapted to my new environment very quickly, exceeded my targets and was a ‘High Roller’ every week. Show less