Robbert Vermeulen
Operations Manager (pre-opening) at The Den, 's-Hertogenbosch, a Tribute Portfolio Hotel- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
German Limited working proficiency
-
Dutch Native or bilingual proficiency
Topline Score
Bio
Yannick Lavielle
Working with Robbert was an absolute pleasure. His knowledge both of Front Office and Housekeeping made him an essential point of reference for our team. Nothing was ever too hard and going the extra mile was always a habit for him. In my opinion, Robbert has a bright future ahead of him, not only because of the fact that he is always willing to learn, share his knowledge with others but especially because his mindset is right and his work ethic is golden. He is a reliable person who will always come through whenever his word has been given. I hope that I will have the opportunity and pleasure of working with Robbert in the future or at least that our paths will cross again.
Yannick Lavielle
Working with Robbert was an absolute pleasure. His knowledge both of Front Office and Housekeeping made him an essential point of reference for our team. Nothing was ever too hard and going the extra mile was always a habit for him. In my opinion, Robbert has a bright future ahead of him, not only because of the fact that he is always willing to learn, share his knowledge with others but especially because his mindset is right and his work ethic is golden. He is a reliable person who will always come through whenever his word has been given. I hope that I will have the opportunity and pleasure of working with Robbert in the future or at least that our paths will cross again.
Yannick Lavielle
Working with Robbert was an absolute pleasure. His knowledge both of Front Office and Housekeeping made him an essential point of reference for our team. Nothing was ever too hard and going the extra mile was always a habit for him. In my opinion, Robbert has a bright future ahead of him, not only because of the fact that he is always willing to learn, share his knowledge with others but especially because his mindset is right and his work ethic is golden. He is a reliable person who will always come through whenever his word has been given. I hope that I will have the opportunity and pleasure of working with Robbert in the future or at least that our paths will cross again.
Yannick Lavielle
Working with Robbert was an absolute pleasure. His knowledge both of Front Office and Housekeeping made him an essential point of reference for our team. Nothing was ever too hard and going the extra mile was always a habit for him. In my opinion, Robbert has a bright future ahead of him, not only because of the fact that he is always willing to learn, share his knowledge with others but especially because his mindset is right and his work ethic is golden. He is a reliable person who will always come through whenever his word has been given. I hope that I will have the opportunity and pleasure of working with Robbert in the future or at least that our paths will cross again.
Credentials
-
Empower Reservations Trainer
Marriott InternationalJun, 2021- Nov, 2024 -
Marsha Trainer
Marriott InternationalApr, 2019- Nov, 2024 -
Marriott Int. Supervisory Skills Training
Marriott InternationalJun, 2018- Nov, 2024 -
Verklaring Sociale Hygiëne
SVH (Stichting Vakbekwaamheid Horeca)Aug, 2014- Nov, 2024 -
Mentale & Fysieke Weerbaarheid
Catharsis, Academie voor Mentale & Fysieke WeerbaarheidMay, 2013- Nov, 2024
Experience
-
The Den, 's-Hertogenbosch, a Tribute Portfolio Hotel
-
Netherlands
-
Hospitality
-
1 - 100 Employee
-
Operations Manager (pre-opening)
-
May 2021 - Present
-
-
-
Odyssey Hotel Group
-
Netherlands
-
Hospitality
-
100 - 200 Employee
-
Operations Manager
-
May 2021 - Present
-
-
Rooms Division Manager
-
Jan 2020 - May 2021
-
-
Front Office Manager
-
Sep 2018 - Jan 2020
-
-
-
The Slaak Rotterdam, a Tribute Portfolio Hotel
-
Netherlands
-
Hospitality
-
1 - 100 Employee
-
Rooms Division Manager
-
Jan 2020 - Aug 2021
-
-
Front Office Manager (pre-opening)
-
Sep 2018 - Jan 2020
-
-
-
W Amsterdam
-
Netherlands
-
Hospitality
-
1 - 100 Employee
-
Welcome Desk Manager
-
May 2018 - Aug 2018
- Responsible for all operations in relation with the Welcome Desk during the Daily operations for both buildings- Leader of The Buddy Program (a personal development program for all Welcome Desk Employees)- SPG implementation Trainer at Renaissance Amsterdam for the Marriott merge- Head Key Driver TSA producing 30-35K per month in room upsells with the new strategy. - Responsible of handling complaints- Departmental Trainer (responsible for training the entire Welcome Team +/- 30 Talents, creating training plans, training manuals, HID’s and in charge of the Wizard (global hotel information overview))- Head of Purchasing for the entire Welcome Team- Responsible for creating and handling tracking sheets Show less
-
-
Moonlight Manager
-
Sep 2017 - Apr 2018
- Responsible for all operations in relation with the Welcome Desk during the Daily operations for both buildings (50% Day shifts with 6 WD Talents & 50% Night shifts with 3 WD Talents)- Responsible of handling complaints- Departmental Trainer (responsible for training the entire Welcome Team +/- 30 Talents, creating training plans, training manuals, HID’s and in charge of the Wizard (global hotel information overview))- Head of Purchasing for the entire Welcome Team- In charge of creating the schedule for the Welcome Desk- Completed a full Lean Operation Review for our Style Department with our DOR, which increased our Guestvoice/GSS score on cleanliness with 8% - Responsible for creating and handling tracking sheets- Leader of The Buddy Program (a personal development program for all Welcome Desk Employees)- Head Key Driver TSA (Upsells), integrated TSA into our property and went from 5K per month to 30K per month in room upsells with the new strategy. Show less
-
-
Welcome Desk Agent
-
Jul 2016 - Aug 2017
- Check in / Check out- Billing- Room allocating/coordination- Whatever/Whenever- Top Upseller 2017 of the property- Top 5 GSS 2017- Head Trainer
-
-
Style Supervisor Trainee
-
Mar 2016 - Jul 2016
- Pre-Opening BANK Building- Breaking the house- Checking rooms, suites and VIP’s- Training new staff members- Handling L&F- Reporting and assigning defects
-
-
Education
-
2012 - 2016
Horeca & Travel College
Manager Ondernemer Horeca, Hotel- en hospitality management -
2007 - 2012
College de Heemlanden
Havo, Nature & Health
Community
