Experience

Penn-Delco School District

• Education Management
• 100 - 200 Employee

• IT Support Technician

  • Nov 2015 - Present

  Provide Level 1 help desk support for students, faculty, and staff. Provide technical assistance for school district Technology Services Department at Sun Valley High School. Administration of Active Directory and Microsoft Exchange accounts for all building-related personnel. Administer and maintain student and faculty laptops by using Ghost Imaging software. Oversee the 121 Laptop Program. Successfully resolve software, hardware, network, and peripheral issues.

• Front Runner

  • Sep 2012 - Nov 2015

  Satisfied and delighted customers providing them with a genuine and positive customer-service experience. Conduct customer transactions, handle merchandise returns and refunds, and provide customers with information about products and in-store events. Created a welcoming atmosphere for guests upon their arrival, and successfully established ongoing relationships to retain their business. Shared product knowledge with guests. Completed tasks with a sense of urgency to enable to efficiency and over all effectiveness of the team.

• IT Technical Support Assistant

  • Aug 2009 - Apr 2013

  Level 1 help desk support for students, faculty, and staff. Provided technical support assistance for campus IT department. Assisted with Avaya Definity PBX system maintenance. Successfully resolved customer issues regarding connectivity, peripheral compatibility, and standard software usage questions for products on the assorted assistance to campus Audio-Visual users, which included: projection setups, sound setups, and video-taping and editing.

• Intern

  • Jan 2012 - Apr 2012

  Created entries in a database consisting of constituents in Representative Hackett’s district. Entered constituent concerns on issues and proposed legislation into the database. Took phone calls from constituents. Attended business tours and hearings with Representative Hackett and his staff. Resolved computer issues and other technology related problems.


Whole Foods Market
• United States
• Retail
• 700 & Above Employee
• Front Runner

  • Sep 2012 - Oct 2015