Experience

Kirk Key Interlock Company LLC

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Internal Sales Support

  • May 2023 - Present



The Medical Cost Savings Solution, LTD

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Cost Containment Operations Manager

  • Feb 2022 - May 2023

• Provider Relations/Repricing Manager

  • Nov 2020 - Feb 2022

• Provider Relations Manager

  • Aug 2019 - Nov 2020

• Custormer Service/Training Supervisor

  • Feb 2017 - Aug 2019



Assurance Emploment Specialists

• Job Developer / Job Coach

  • Apr 2016 - Feb 2017



At&t Uvers (VXI Global Solutions)

• Training Subject Matter Expert

  • Mar 2012 - Apr 2016

  Responsible for tracking attendance, performance, and payroll for 15 to 50 agents. Facilitate training for new and current employees as well Team Leaders. Deliver training for customer service and technical support programs. Maintain the highest levels of performance, quality and service, based on defined metrics, which include but are not limited to QA scores, attendance, attrition, first call resolution, training assessments and surveys, payroll processing, etc. Demonstrate classroom management and control while multi-tasking Provide continuing education training and agent requested up trainings. Outstanding interpersonal and interdepartmental skills in a multicultural environment. Display and instill VXI core values to new hires of excellence, integrity, and team work. Show less



Canton Cougars

• General Manager

  • May 2010 - Feb 2012



Cameo Media Productions

• Photographer/Videographer

  • Jan 2010 - Jan 2012