VP of Global Demand Generation

• Jun 2020 - Present

VP of Global Demand Generation

• Apr 2017 - Present

Inbound Sales Manager

• Jun 2014 - Apr 2017

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Performance Supervisor

• Oct 2006 - Jun 2014

Ensuring all levels of targets are met; individual, team, department and company quality KPI’s.Coaching and training of team.Performance monitoring of team.Effective day-to-day management of the call centre working with the senior management team.Prepare and deliver motivational team briefings.Demonstrate initiative in the development of the individual, team and department, identifying areas for improvement in efficiency, productivity and performance.Managing all partnership and hot data sources ensuring business conversions are met and quality service to this data is maintained.Managing and implementing many trial campaigns – examples of this are developing Anglian account and Ideal World Shopping Channel.Interviewing candidates and having an active role in their induction and probation.Preparation and delivery of disciplinary meetings. This is both in the role of Chair and note taker.Responsible for all paperwork and administration duties are filled out correctly and appropriately dealt with in a timely manner.

Proprietor

• Sep 2002 - Sep 2006

Responsible for day to day running of pub.

Sales Manager

• Jan 1998 - Sep 2002

Motivating and supervising a sales team of 10.Liaising with hotels around the country negotiating prices and bookings.Overseeing company ‘Carlsberg’ account which had 6 hotels and 2 pubs amounting to over 900 barrels a year.Negotiating with agents over fees for ‘star’ acts to be booked on Solus breaks.Monitoring and appraising the sales team.Setting achievable sales targets. Devising monthly incentives and spot prizes rewarding good performance.Liaising with the General Manager and Director performance results and to discuss new initiatives and approaches.Meeting party organisers every week and weekend to maintain good relationships and with the sole reason to re-book.Travelling around the country arranging meetings with large group organisers and attending trade shows.Organising breaks for groups of 500+.

Financial Consultant

• May 1993 - Dec 1997

Covered four Nationwide branches around the South London area dealing with referrals ranging from life assurance, investments and pensions.Carried out fully unsupervised interview process – fact find, diagnosis, presentation.Maintained a good working relationship with staff in all branches. Gave presentations to all staff in branches to heighten awareness of products sold but also to highlight lead opportunities within the branch. Maintained sales targets and would always look to exceed previous month’s achievements.Would carry out Mortgage interviews if other people were unavailable. Spend time in the Banking Halls approaching and talking to customers to self-generate leads.