Experience

Freeman Clarke

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Fractional CTO - Principal

  • Aug 2019 - Present

  Freeman Clarke is the largest and most experienced team of fractional CIOs and CTOs. We work solely for the benefit of our clients: we have no long-term contracts, and we remain completely independent of suppliers (this is extremely rare in IT and technology!). With our unique combination of business, managerial and technical experience, we support and drive growth in these areas: - Tech strategy and vision - Digital infrastructure - Team development and leadership - Custom software - Business systems integration - Accurate, timely reporting - Risk management and security - Adding value for Private Equity Freeman Clarke Principals are more than consultants, interims, or freelancers. We become part of the client’s executive team, and we remain accountable for our recommendations and our actions. Principals also draw on the experience of their Freeman Clarke colleagues, who share their expertise and market intelligence. To find out more, feel free to get in touch. Or visit our website: https://www.freemanclarke.co.uk Show less



BUOYANCY AEROSPACE

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Information Technology Advisor (Freeman Clarke)

  • Mar 2023 - Present

  BUOYANCY AEROSPACE provides precision manufacturing and surface finishing treatment solutions to the highest standards in the aerospace, space and defence sector and are a leading engineering service provider with expertise in the precision-manufacturing of hard and soft metals such as aluminium, titanium and steel. BUOYANCY AEROSPACE provides precision manufacturing and surface finishing treatment solutions to the highest standards in the aerospace, space and defence sector and are a leading engineering service provider with expertise in the precision-manufacturing of hard and soft metals such as aluminium, titanium and steel.



Jenkins Shipping Group Ltd

• United Kingdom
• Paper & Forest Products
• 1 - 100 Employee

• Fractional CTO (Freeman Clarke)

  • Oct 2022 - Present

  Jenkins Shipping provide cargo handling and logistic services within the Ports Industry. They operate from strategic locations in the UK and Ireland; handle a large range of cargoes and are the market leader in the forest products sector. Jenkins Shipping provide cargo handling and logistic services within the Ports Industry. They operate from strategic locations in the UK and Ireland; handle a large range of cargoes and are the market leader in the forest products sector.



Symatrix

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Fractional CIO (Freeman Clarke)

  • Mar 2021 - Present

  HCM & ERP Consulting, Managed Services & BPO Managed Payroll Services on the Oracle and Salesforce Platforms HCM & ERP Consulting, Managed Services & BPO Managed Payroll Services on the Oracle and Salesforce Platforms



Evolution Money

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Fractional CIO (Freeman Clarke)

  • Apr 2021 - Present

  Specialist homeowner secured loan provider. Specialist homeowner secured loan provider.



Deckchair Care Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology Consultant

  • May 2017 - Present

  Deckchair Care is a domiciliary care business providing high quality care to the elderly and disabled. Deckchair Care (www.deckchaircare.co.uk) employ technology to provide efficient service delivery and communication between carers and clients. • Implemented (paperless) solutions to streamline: o Scheduling and Rota management. o Care planning. o MAR reporting. o Task management/recording. o Appointment arrival and departure recording. o Payroll and automatic mileage calculation. o Invoicing. o Operational reporting and efficiency. o Communication with clients, relatives and care staff. • Implemented Microsoft 365 and rolled out email and Teams for collaboration, communication and secure data storage. • Advise on ICO regulations and data protection compliance. • Ensure secure encrypted data and system access (MFA/ATP). • Implemented end user support and training. • Mobile device management implementation. • Advise on hardware selection and purchasing. • Telephony platform selection. • Advise on accounts, payroll and pension solutions. Show less



Routes Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Fractional CTO (Freeman Clarke)

  • Sep 2021 - Mar 2023

  Routes Healthcare is one of the largest providers of Health and Social Care in the North of England. We have been operating for over 11 years and have developed an enviable reputation for high quality, person centred care and value for money. Routes Healthcare is one of the largest providers of Health and Social Care in the North of England. We have been operating for over 11 years and have developed an enviable reputation for high quality, person centred care and value for money.



Handepay

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Interim IT Director (Freeman Clarke)

  • Dec 2019 - Nov 2020

  Handepay help grow your business by offering low cost merchant services. - Accept contactless payments including Apple Pay, Google Pay & Samsung Pay - Take card payments tailored to suit your business needs - No minimum monthly service charge (MMSC) - No fees for PCI DSS compliance or non-compliance - Free Business Resource Centre Working as a fractional IT advisor, I helped Handepay work through the pandemic and supported their IT team. Handepay help grow your business by offering low cost merchant services. - Accept contactless payments including Apple Pay, Google Pay & Samsung Pay - Take card payments tailored to suit your business needs - No minimum monthly service charge (MMSC) - No fees for PCI DSS compliance or non-compliance - Free Business Resource Centre Working as a fractional IT advisor, I helped Handepay work through the pandemic and supported their IT team.



121 Customer Insight - Marketing Agency

• Manging Director / Co-Founder

  • Sep 2010 - Jun 2016

  As a marketing and Software development agency, our services include lead generation and customer acquisition, research, CRM SaaS, data sourcing and analysis.Our sector experience spans Insurance, both B2C (Household and PMC) and B2B, financial services and legal, renewable energy, retail, hospitality and membership organisations. Overseeing the investment in training and accreditation's, the company became Investors in People accredited in 2014 and ISO27001 in 2015. We are also FCA and ICO regulated.Starting with 3 founders the company has grown to a £2M+ turnover, employing over 80 people.We prioritise investments in IT infrastructure and digital transformation that produce a return on investment. The company has added a number of different services to its portfolio and built an IT team able to deliver SaaS and custom built CRM applications.My responsibilities include:- Establishing and maintaining effective links with major customers and key decision-makers.- Representing the Company in negotiations with suppliers and other key contacts.- Providing strategic advice and guidance to stakeholders, keeping them aware of developments within the industry and to ensure the Company’s objectives comply with all relevant regulations.- Developing and directing the implementation of policies and procedures to ensure that the Company complies with all health and safety and other statutory regulations.- Directly and controlling the work and resources of the Company and ensuring the recruitment and retention of well-motivated, trained and developed staff - ensuring the Company achieved its goals.- Developing and maintaining an effective marketing strategy to promote the services of the Company.- Preparing an annual business plan and monitoring progress.- Developing and maintaining a research and development program to ensure that the Company remained at the forefront of the industry. Show less

• IT Director / Co-Founder

  • Apr 2004 - Sep 2010

  As IT Director I am responsible for strategy: developing and maintaining the firm's IT principles, standards and models across the business, systems, information, security and infrastructure. I also provided stakeholder direction on all technology-related issues in support of information operations and core company values.Working with the senior leadership team and subject matter experts I define the strategic IT requirements in the context of the business operating model and processes, information and information technology assets (Data, applications and infrastructure). I link business objectives and IT strategy to meet business needs and deliver value. I also plan and defined the IT initiatives and investments within the organisation and am responsible for procurement ensuring that the evaluation criteria was in line with legislation, budget and objectives.I lead the IT team which involves mentoring, coaching, motivating and building a positive team culture.Knowledge, Experience & Skills Set and implemented the IT strategy - specified and sourced hosting, email and backup services.Set up of full IT infrastructure including servers, networks, telephony and desktops.Delivering strategic IT advice and guidance to Directors, Shareholders and other stakeholders.Recruited and managed a new software development team to support the company growth plans. Contract negotiation with suppliers and budget monitoring.Client A: Built a bespoke CRM system that supported field-based teams, 3rd party agents and operational management. Delivered on time and budget and the project yielded c£600k.Client A: Managed a data build project using offshore and in-house resource. £2.3M revenue.Client B: Delivered a bespoke software solution to handle appointment setting (telephone and online), route planning/scheduling and resource management for a nationwide company. Show less



Caballo - Equestrian Supplies (Direct Mail / ecommerce)

• Liverpool, United Kingdom

• CTO

  • Apr 2003 - Apr 2004

  - Specified and documented the company's web requirements. Project managed the new e-commerce shop front and backend systems. - Increased customer loyalty - repeat purchases - and produced an increase in web sales of over 60%. - Created a new data insight system. - Managed the infrastructure and set IT direction. - Specified and documented the company's web requirements. Project managed the new e-commerce shop front and backend systems. - Increased customer loyalty - repeat purchases - and produced an increase in web sales of over 60%. - Created a new data insight system. - Managed the infrastructure and set IT direction.



Caribiner International Inc

• United States
• IT Services and IT Consulting

• Information Technology Development Manager

  • Sep 2001 - Apr 2003

  Managed all software development and IT projects and played a lead role in the analysis, design, development, integration, testing and release of all components Developed best practice documentation and implemented a programming methodology - the fundamentals being to promote teamwork and better communication. Managed all software development and IT projects and played a lead role in the analysis, design, development, integration, testing and release of all components Developed best practice documentation and implemented a programming methodology - the fundamentals being to promote teamwork and better communication.



Broadsystem (News International) - Contact Centre and Direct Mail Agency

• Manchester, United Kingdom

• IT Systems Manager

  • Apr 2000 - Sep 2001

  Call centre Managed a team of application programmers providing a positive and pro-active approach to analysis and project management. Designed computerised call centre and fulfilment solutions, wrote technical specifications and liaised with clients. Call centre Managed a team of application programmers providing a positive and pro-active approach to analysis and project management. Designed computerised call centre and fulfilment solutions, wrote technical specifications and liaised with clients.



ADS Group

• IT Services and IT Consulting
• 1 - 100 Employee

• Developer

  • Apr 1997 - Apr 2000

  Developed Inbound contact management systems for use in the call centre. Also wrote processing scripts for batch print and analysis programs for research campaigns. Developed Inbound contact management systems for use in the call centre. Also wrote processing scripts for batch print and analysis programs for research campaigns.