Rob Wilkening, MBA
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Topline Score
Bio
Credentials
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National Food Safety Certificate
Sani-Serve
Experience
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Experience Works
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Non-profit Organization Management
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500 - 600 Employee
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Job Developer
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Oct 2014 - Present
As a part of a government contracted position, my duties include working with low to no income job seekers to determine their job skills in addition to providing guidance in developing additional training and educational workshops. Develop and host job clubs for people to learn a variety of topics that I or others teach. I also work with businesses to help understand their needs and match them up with the type of clients that they are looking for. I find the job very rewarding when the people I’m working with, including veterans finally get hired into the workplace with sustainable income. Show less
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Crown College
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United States
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Higher Education
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100 - 200 Employee
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Recruitment Manager
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2001 - 2014
Responsibilities included the development of working in the admissions department in the prospecting of new students for the college. This also included reaching goals for the college. Accomplishments would include fostering a positive community and alumni relations. In addition, improving internal and external customer service, all of which improve my performance demonstrating a 40% increase in students being registered. In addition, I served as President of Crown College Alumni Association from 2008 – 2014. After graduating with my MBA, I felt led to help Crown College. Show less
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UnitedHealth Group
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Resolution Expert
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2006 - 2013
Providing immediate resolution to our customers on issues. Recommending changes to better improve our operations and performance metrics. Assisting in developing and testing of software products. Assignment of other projects to serve specific customer needs. Founder and editor of the Minnetonka Minute. My primary goal is to improved business operational processes that will provide world class customer service. Providing immediate resolution to our customers on issues. Recommending changes to better improve our operations and performance metrics. Assisting in developing and testing of software products. Assignment of other projects to serve specific customer needs. Founder and editor of the Minnetonka Minute. My primary goal is to improved business operational processes that will provide world class customer service.
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Director of Legal Services / IS
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1997 - 2004
Strengths would include strong leadership, computer technical, training and analytical abilities to solve problems that achieve desired results. I am a highly motivated individual and have the gift to motivate others in achieving established goals. I have strong people skills to train others and have developed and implemented training tools for any size audience both serving our organization and the clients we served. Most of my time with HFS was developing software needs that would enhance the success of the organization with Mayo’s Health System. Developing training materials for both our employees and the clients we served. In addition, I was in charge of our local area network and user security. Member of Mayo’s EDI Workgroup. Show less
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Education
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2010 - 2013
Crown College
Master's Degree (MBA), Business Administration -
1999 - 2005
Crown College
Bachelor's of Science (BS), Network Administration and Management -
University of Minnesota-Morris
Elementary Education
Community
