Experience

Stellar Services, LLC
• United States
• Facilities Services
• 1 - 100 Employee
• Information Technology Application Manager

  • Aug 2022 - Present


OneNeck IT Solutions

• United States
• Information Technology & Services
• 200 - 300 Employee

• Supervisor Sevice Engineering

  • Jan 2016 - Oct 2018

  • Supervision of staff supporting database and application environments including Microsoft SQL, Oracle, Informix, Oracle EBS Suite, JD Edwards, Baan and Microsoft AX for Managed Services customers • Sponsor initiatives to standardize processes and procedures to better support more consistent and accurate services provided to customers • Update and review of incident metrics and staff utilization reports to identify productivity challenges and opportunities for improvement • Workload planning, prioritization and resource forecasting for timely execution and resolution of Managed Services customers incidents and service requests • Communication with management and key internal IT departments for work escalation and prioritization • Responsible for expansion of team resources to improve staff utilization and growth opportunities • Work to foster a positive work life balance for staff while ensuring quality execution and support of Managed Services customers Show less



Wisconsin Physicians Service Insurance Corporation

• United States
• Insurance
• 1 - 100 Employee

• Manager of Information Resource Management

  • Jan 2014 - Dec 2014

  Management of DBA and Data Administrator staff supporting SQL, Oracle and DB2 databases and administration. Championed efforts to upgrade SQL 2005 & 2008 to SQL 2012. Responsible for adherence to corporate standards and procedures. Maintained all database environments to be security compliant with DISA STIG’s. Support for the SQL & Netezza Data Warehouse design and administration. Knowledgeable in Microsoft SQL code and SQL Server administration.

• Manager of Corporate Business

  • Jan 2012 - Dec 2014

  Management of staff supporting PeopleSoft Human Resources & Finance. Responsible for support and administration of Kronos Workforce Time Reporting system. Routinely worked with Human Resources and Accounting to recommend and implement new functionality to improve business efficiency. Adherence to corporate 1099 tax form reporting & filing. Coordinated and prioritized all projects to best meet client demands and requirements. Successful completion of bi-weekly payroll with 100% accuracy.

• Manager of Information Systems Electronic Data Interchange

  • Jan 2012 - Jan 2014

  Oversight for all inbound EDI claims for WPS, TRICARE and Medicare lines of business. Administered internal data transfers using MOVEit secure file transfer software. Support for internally built systems to store, track and report all web submitted EDI files. Implemented IBM Connect:Direct file transfer software to exchange data files with Medicare. Support for the EDI Bulletin Board for submission of EDI claims via analog dial-up. Collaboratively worked with EDI Customer Service department to ensure external customer issues were resolved in timely manner. Show less

• Manager of Enterprise Network Services

  • Oct 1998 - Jan 2012

  Coordinated, planned and deployed all leased Windows PC & server hardware deployments. Timely compliance with all Windows PC & server patches. Responsible for Active Directory user provisioning, file and role-based security, and group policy. Experience with packaging and auto deployment of software packages. Customer focused providing 2nd level support for hardware and software. Daily trouble ticket assignment and monitoring to ensure delivery of quality of service. Development of departmental policies, procedures and security protocols. Responsible for annual Department of Defense (DoD) security audit and compliance. Experience with DIACAP, FISMA, DISA, HIPAA, SAS-70, SSAE, Section 912, Model Audit Rule (MAR) audits and compliance. Hands on experience with security tools like nCircle, App Detective, Retina, Nessus, GFI LanGuard and Archer used for security compliance scanning & tracking. Provided long-term planning, development and implementation of new PC/Server technology to automate key business functions for client areas. Collaborate with outside vendors to negotiate and implement new software & hardware technology. Tested and implemented power management software to reduce energy costs resulting in $300,000 cost avoidance. Implemented IBM blade servers to consolidate data center racks and servers. Expanded use of VMWare to virtualize over 60% of all Windows servers. Developed and tracked an annual $6 million dollar hardware & software budget. Show less

• Multiple Titles

  • May 1989 - Oct 1998

  PC/LAN Team Leader, PC/LAN Administrator, Client/Server Application Developer, and Mainframe Application Developer.