Experience

Horizon Seven Consulting Ltd
• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Senior Consultant

  • Oct 2022 - Present


Control Risks

• United Kingdom
• Business Consulting and Services
• 700 & Above Employee

• IT Procurement Consultant

  • Dec 2021 - Mar 2022

  Brief return to Control Risks to help them bridge a recruitment gap and to revisit the IT Procurement and Vendor Management policies and strategy. Brief return to Control Risks to help them bridge a recruitment gap and to revisit the IT Procurement and Vendor Management policies and strategy.

• Interim Information Technology Director

  • Sep 2019 - Aug 2021

  Selected from the IT Leadership team to run the IT department after the departure of the CIO, I assumed accountability for all on-going IT projects and BAU activity. Simultaneously, I worked with the business to develop the business strategy and the recruitment process for a new CIO. Upon the CIO’s arrival, my objective was to build an IT strategy aligned to the business strategy and to create the technology roadmap for the department. Finally, my role was to assist with the organisational re-design that resulted in material changes to the department and IT Leadership team. Show less

• Procurement and Licensing Manager (IT Category Manager)

  • Jan 2017 - Aug 2019

  As part of the IT Leadership team and ‘right-hand’ to the CIO, I was employed following a vendor software audit resulting in a large cost to the business. My role was to build the IT Procurement function and governance needed to ensure costs were effectively managed going forward. This was achieved through some internal re-structuring, resulting in no new hires and by the creation of a Contracts Management tool in SharePoint.Responsible for global IT procurement. Vendor ManagementContract managementSoftware Asset ManagementSoftware compliance and audit Show less



XL Catlin

• Bermuda
• Insurance
• 700 & Above Employee

• Software Procurement Category Manager

  • May 2014 - Dec 2016

  Responsible for global software procurement. Contract managementSoftware Asset ManagementSoftware compliance and auditIT Budget cross-charging model

• Asset Manager

  • Nov 2009 - Apr 2014

  Responsible for maintaining Vendor relationships, Asset Management and Group IT procurement services. Main contributor to the budget process. Implementation of software life-cycle management Minimising risk by managing software compliance across all vendors, using Aspera Smart track and SCCM tools. Negotiation of hardware / software purchases and renewals Supplier selection through formal RFP process for key support contractsScorecard based performance reporting for key suppliersKey stakeholder for group IS budgeting and reforecasting Creation, implementation and maintenance of cross-charging models and database Show less



Catlin

• Insurance
• 100 - 200 Employee

• Service Manager

  • Nov 2007 - Nov 2009

  Tasked with stabilising and developing a service desk team, newly formed out of the merger of two companies, my initial focus was to drive incident backlogs down to manageable levels. Having implemented a foundation of ITIL based incident management processes I was able to develop the service further by publishing Service Level Agreements and maturing the service management toolset (Axios Assyst) Implemented ITIL based Incident Management process Published Service Level Agreements for incident response and resolution Developed the configuration of the Service Management tools to facilitate improved management information and reporting. Motivated team members through the setting of SMART targets and formal performance reviews Show less



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Senior Service Manager

  • Oct 2002 - Nov 2007

  (Client - Lloyds Register)Promoted to senior service manager during my time on the account, I had responsibility for the delivery of infrastructure and application support services to contract. I played a key role in the project to transition the service desk function to an offshore model, setting up Cap Gemini’s first service desk in Krakow, Poland, in the process.Budgetary responsibility, forecasted revenues and costsRenewal of all contract schedules with the clientResponsible for Continuous Service Improvement ProgrammeImplemented ITIL based Problem, Incident, Change and Knowledge management processes across the globally distributed support teams. Show less

• Transition Manager

  • May 2002 - Oct 2002

  Clients - Westminster Council and The office of the e-Envoy.Managing the service delivery streams of these government projects simultaneously, I was responsible for the preparation and implementation of the Service Desk and 2nd line service, processes and infrastructure for these two new Capgemini accounts. In addition to deploying ITIL based practices, I also led the implementation of Self-help and Knowledge Management tools (Primus).

• Service Desk Manager

  • Jan 1999 - May 2002

  Clients - Exxon Mobil and Pricewaterhouse CoopersInitially a service desk analyst on the internal account, I was promoted to team leader and then again to Service desk manager of the Exxon Mobil service desk. Later I became Service desk manager at PWC where I was responsible for a team of 20 staff supporting a global client to Service Level Agreements