Sales Operations Manager

• May 2022 - Present

MI/BI Manager

• Jun 2021 - May 2022

Governance and Planning Manager

• Feb 2020 - Jun 2021

Programme Manager

• Dec 2017 - Jun 2019

Part of the leadership team with full accountability for developing a high performing team who ideate, develop, govern and report on all programmes, projects and initiatives Lead change throughout the business, including justification, initiation, delivery and benefits realisation Prioritisation of portfolio, programme and project activities Deliver programme and project governance and methodology to support delivery of change Build and evolve frameworks to standardise project delivery Effectively manage steering groups at senior functional level, influencing and negotiating where required Championing a culture of success throughout the organisation with consistent ways of working and aligned change plans with clear outcome goals Responsible for leading and influencing resources across the business to drive change relentlessly, engaging stakeholders at a senior level to ensure delivery against agreed targets Show less

Strategy Project Manager

• Feb 2017 - Dec 2017

Developing project scopes and objectives for synergy and partnership projects. Collaboration with internal departments to ensure the delivery of all projects; full responsibility for all outcome goalsAccountable for budget control and benefit realisation to ensure revenue and margin targets were metLeadership of the divestment workstream, ensuring the processes of store closure/relocation are faultless, timely and sensitive to the affected colleaguesManagement of commercial relationships with businesses who have physical presence in the Argos store estate Show less

Format Development Manager

• Nov 2016 - Feb 2017

Led the delivery of design related projects with the aim of improving the physical customer experience across all in-store shopping journeys and propositions Gain insight into the needs of the business; set objectives in line with organisational goals, including scope, content, timings and budget; planned work schedules and deadlines to meet the agreed outcomesDirect management for the maintenance and evolution of the in-store digital media proposition

Customer Development Manager

• Feb 2016 - Nov 2016

Lead and coach teams across different organisational levels to identify and prioritise development which is customer centric whilst eliminating work which does not drive any Business, Customer or Colleague benefitAnalysis to identify any areas for improvement relating to customer expectations and enhancing customer journeyDevelop customer strategies that targeted customer segments to drive acquisition and retentionWork cross-functionally to define and develop improvements ensuring the customer is at the heart of all change Show less

Investment Delivery Manager - Store Development

• Mar 2015 - Feb 2016

Responsible for delivering all investment activity to a consistently high standard. Leading a team of internal and external colleagues to plan and implement a wide range of investment projects across the estate.Accountable for all operational activities throughout the delivery of investment projects, inclusive of project planning in line with HRG methodology, minimising customer disruption, delivering sales, delivering agreed budgets and also setting and delivering objectives to time and quality.Communicating and influencing across a wide range of cross-functional colleagues in order to maximise the performance of all project dependencies, whilst ensuring clear updates are delivered to all stakeholders.Leading, coaching and developing a team of 5 highly motivated direct reports, driving best practice and continuous improvement in both the technical delivery of projects and the leadership of the store teams through the investment process.Using the HRG project methodology (based on Prince2) I identified an opportunity to enhance and amend the existing toolkits to make them automated, clear and specific to investment delivery. In me then delivering this it has driven consistency in all project planning, cost tracking, status reporting and has enabled the business to reinvest resource due to efficiencies in project planning.I also work closely with the finance team in order to set challenging but realistic revenue budgets for investment projects supported by controlled cost transfer procedures and best in class programme trackers.Working with media suppliers in order to drive better digital solutions, improved service and reduced costs whilst also managing the digital media estate from a service perspective. Show less

Implementation Project Manager

• Jun 2013 - Mar 2015

Leading a small team of implementation specialists in order to deliver a number of new investment project types, including the initial digital concept conversions stores, new digital stores including small format propositions and the permanent concession stores.Working with autonomy to create and build alongside a wide range of cross-functional colleagues a set of procedures and ways of working to underpin the successful implementation of digital stores as well as consistently reviewing progress against milestones through regular individual and group meetings which I led.Planning the capacity and allocation of the implementation team in order to deliver the investment programme Show less

Investment Delivery Manager - Store Development

• Jan 2011 - Jun 2013

Leading a team of 7 implementation specialists to deliver 80 conversion projects in the last year of the Argos brand for me programme.Utilising the skill set of the team to support other business functions. This included the evaluation of the store estate to provide accurate available warehouse space whilst identifying enhancement opportunities – this project provided the data source for the business critical Hub & Spoke project.In the first year of this role I was responsible for the project scope of circa 150 conversion projects. This was a key role in order to build project costs against budget, provide business cases, evaluating and tailoring refurbishment options to deliver sales benefits and improved customer journeys. Show less

Store Development Co-ordinator

• Mar 2010 - Jan 2011

Leading a team of 2 colleagues to deliver circa 20 conversion projects in the first year of the Argos brand for me programme.Accountable for all project planning, delivering to key milestones and high standards of execution.

Various Store Management Positions

• Feb 2003 - Mar 2010

Leadership of colleagues in the delivery of exceptional customer service and all performance Leadership of colleagues in the delivery of exceptional customer service and all performance