Rob Van Der Steen

Senior Business Analyst at Hack and Craft
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Contact Information
us****@****om
(386) 825-5501
Location
Worthing, England, United Kingdom, UK
Skills

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Richard Davis

I worked with Rob on a challenging IT delivery programme. Rob was new to the area but applied himself with great diligence to swiftly become a 'go to' expert in his areas. He was a great ambassador for the programme. He showed great determination and application, with a strong delivery focus and ability to solve problems. I would welcome the chance to work with Rob again.

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Credentials

  • BCS Professional Certificate in Advanced Requirements Engineering
    BCS, The Chartered Institute for IT
    Dec, 2016
    - Nov, 2024
  • BCS Professional Certificate in Agile Business Analysis
    BCS, The Chartered Institute for IT
    Apr, 2016
    - Nov, 2024
  • BCS International Diploma in Business Analysis
    Information Systems Examinations Board
    Jun, 2013
    - Nov, 2024
  • Certificate in Mortgage Advice and Practice (CeMAP) 1, 2 & 3
    IFS School of Learning
    Mar, 2007
    - Nov, 2024

Experience

  • Hack and Craft
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Business Analyst
      • Jan 2022 - Present

      Senior Business Analyst specialising in greenfield technologies Senior Business Analyst specialising in greenfield technologies

  • Collins Aerospace
    • United States
    • Aviation and Aerospace Component Manufacturing
    • 700 & Above Employee
    • Business Analyst
      • Aug 2020 - Jan 2022

      Business Analyst specialising in Self Service Bag Drop and Self Pass Biometric solutions. Key Responsibilities * Identifying business needs & determining sometimes creative solutions to business problems * Requirements engineering and validation * Senior Stakeholder Management * End to end process mapping / modelling * Liaison with Testing and Training representatives to ensure timely and accurate delivery * Managing, negotiating and delivering requests for change Business Analyst specialising in Self Service Bag Drop and Self Pass Biometric solutions. Key Responsibilities * Identifying business needs & determining sometimes creative solutions to business problems * Requirements engineering and validation * Senior Stakeholder Management * End to end process mapping / modelling * Liaison with Testing and Training representatives to ensure timely and accurate delivery * Managing, negotiating and delivering requests for change

  • Virgin Atlantic
    • United Kingdom
    • Airlines and Aviation
    • 700 & Above Employee
    • Business Analyst
      • Mar 2015 - Aug 2020

      Projects Undertaken at Virgin Atlantic PSS Implementation Programme (Airports Workstream). Self-Service Bag Drop deployment at Heathrow, Gatwick and Manchester Airports to allow passengers to weigh, tag and send their own hold baggage. Digital Refuelling Application to facilitate the communication and electronic approval of the refuelling process between the flight deck and the refueller. Biometrics to allow passengers to utilise self boarding gates at Heathrow airport. Introduction of new forms of payment for customers using web and applications. Introduction of new regulatory changes within the payments flow to ensure compliance (PSD2) 3DS Key Responsibilities * Identifying business needs & determining sometimes creative solutions to business problems * Requirements engineering and validation * Senior Stakeholder Management * End to end process mapping / modelling * User group, workshop & focus group facilitation * Liaison with Testing and Training representatives to ensure timely and accurate delivery *FAT & UAT execution * Establishing and maintaining supplier relationships * Supporting the Business Change function to achieve business acceptance and benefits realisation * IT systems development & process improvement * Managing, negotiating and delivering requests for change Show less

  • EDF (UK)
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Business Analyst
      • Oct 2014 - Mar 2015

      Working within the Property Services Team I am involved in supporting the Property Planning and Performance Manager to deliver activity across Property Services including the ongoing review and process improvement of associated activity within the department. I am also responsible for reviewing the performance of Property Services and Key Suppliers and coming up with solutions to address any areas of concern or improvement. The role requires me to act as liaison for a number of key internal and external stakeholders to ensure smooth delivery of Property Services activities or to address any incoming enquiries. I am also responsible for collating a number of reports both internally and externally to monitor energy consumption and waste management. I am also responsible for the direct line management of two members of staff within the Property Services Team, which includes the setting and monitoring of performance objectives and regular 121 meetings. Key Responsibilities - Documenting and reviewing departmental processes and procedures - Identifying and implementing process improvements - Senior Stakeholder Management - Establishing and maintaining supplier relationships - Ongoing internal and external data reporting for key areas of interest - Line management responsibilities Show less

  • Sussex Police
    • United Kingdom
    • Law Enforcement
    • 700 & Above Employee
    • Business Analyst
      • Jun 2012 - Oct 2014

      As part of the Niche RMS design team I have been involved in the end to end delivery of a significant IT project to replace the core records management systems of both Sussex and Surrey police with one integrated system to enable performance change. I have led the analysis activities in the areas of Crime Recording / Investigation and in the latter stages of the programme Case administration.I am now part of the Niche BAU team, tasked with ensuring the smooth transition from deployment to business as usual for the end users.Key Responsibilities* Identifying business needs & determining sometimes creative solutions to business problems* Requirements engineering and validation* Senior Stakeholder Management* End to end process mapping / modelling* User group, workshop & focus group facilitation* Liaison with Testing and Training representatives to ensure timely and accurate delivery* Establishing and maintaining supplier relationships* Supporting the Business Change function to achieve business acceptance and benefits realisation* IT systems development & process improvement (inc hands on configuration of the Niche product)* Managing, negotiating and delivering requests for change Show less

    • Crime Recording and Investigation Assessor
      • May 2009 - Jun 2012

      Key Responsibilities: Undertaking quality monitoring of emergency and non emergency calls to ensure compliance with the National call handling standards. Carrying out audits on serials created for reports of incidents to ensure compliance with internal and external regulations including the National Standards for Incident Recording and the National Crime Recording Standards. Carrying out audits on Crime reports created by the Police Contact Centre Investigators to ensure compliance with the Home Office Counting Rules and Internal guidance for certain strategic incidents. Acting as a point of reference for members of the Contact Centre and providing feedback, training and coaching where required. Show less

  • Charlie Properties Ltd
    • London, United Kingdom
    • Estate Manager
      • Jul 2008 - May 2009

      Key Responsibilities: Dealing with all administrative matters including invoicing, purchasing, tenancy renewals and all other customer service issues. Instructing, supervising and liaising with contractors and all other duties involved in the running of the company. Key Responsibilities: Dealing with all administrative matters including invoicing, purchasing, tenancy renewals and all other customer service issues. Instructing, supervising and liaising with contractors and all other duties involved in the running of the company.

  • John Charcol - Independent Mortgage Expertise
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Mortgage Consultant
      • Jun 2007 - May 2008

      Key Responsibilites: Advice and arrangement of mortgages and ancillary products ensuring compliance with internal and external controls. Gathering and interpreting customer information with the aim of making appropriate recommendations. Key Responsibilites: Advice and arrangement of mortgages and ancillary products ensuring compliance with internal and external controls. Gathering and interpreting customer information with the aim of making appropriate recommendations.

  • NatWest
    • Banking
    • 700 & Above Employee
    • Customer Advisor
      • May 2006 - May 2007

      Key Responsibilities:Carrying out personal reviews with clients with the aim of gathering information which can be used to make recommendations on products and services that may benefit them. Coaching, training and supervising other members of staff in their lead referrals and sales techniques.

    • Customer Service Officer
      • Jun 2005 - May 2006

      Key Responsibilities:Dealing with customer enquiries and needs, generating quality sales leads for the customer advisors whilst ensuring compliance with internal and external controls.

Education

  • The University of Glamorgan
    Bachelor of Laws (LLB), Law
    2000 - 2004

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