Customer Service Representative

• May 2018 - Present

LMP

• Apr 2010 - Present

-Conducts pre and post massage interviews -Conducts therapeutic massage per client needs -Offers suggestions for optimal health and wellness -Conducts pre and post massage interviews -Conducts therapeutic massage per client needs -Offers suggestions for optimal health and wellness

Debt Collector

• Jan 2017 - May 2018

-Verify customer account information -Abide by Federal and State laws -Assist customers on best payment arrangements -De escalates callers -Collect on past due account balances -Provide requested account documentation -Review and grade calls for compliance -Assists and train fellow escalation representatives -Provide daily status updates to appropriate personnel -Verify customer account information -Abide by Federal and State laws -Assist customers on best payment arrangements -De escalates callers -Collect on past due account balances -Provide requested account documentation -Review and grade calls for compliance -Assists and train fellow escalation representatives -Provide daily status updates to appropriate personnel

Technical Support Specialist

• Nov 2012 - Dec 2016

-Referred personnel to proper levels of support -Monitored, installed, tested, and maintained network laptop carts and network switches -Updated locations of network laptop carts -Provided/ restocked charged laptop batteries for future use -Emailed, inventoried, and updated metrics to management personnel -Provided IT SSS support in collection/ returning of computing equipment -Transported equipment (laptops, CAT5 cabling, desktop computers) to various departments -Verified functionality of surplus CAT5 cables -Contributed to successful installation of system software upgrades (Blockpoint) -Ensured office supplies have been stocked -Fulfilled requests from management personnel and verified those requests have been completed -Tracked laptop computing devices -Provided recommendations and support to meet project goals and deadlines -Attended daily meetings with staff and management -Correlated, verified, and sent payroll documentation

LMP

• Nov 2011 - Nov 2012

-Scheduled and confirmed massage appointments and accept payments (Cash/Check/Credit Card) within company proprietary software -Conducted pre and post massage interview -Provided therapeutic chair and table massage per client needs -Updated client's findings in Subjective, Objective, Assessment, and Plan (SOAP) -Documented findings in clinical SOAP format for appropriate billing -Followed established treatment goals per client’s SOAP -Scheduled and confirmed massage appointments and accept payments (Cash/Check/Credit Card) within company proprietary software -Conducted pre and post massage interview -Provided therapeutic chair and table massage per client needs -Updated client's findings in Subjective, Objective, Assessment, and Plan (SOAP) -Documented findings in clinical SOAP format for appropriate billing -Followed established treatment goals per client’s SOAP

LMP

• Jul 2011 - Nov 2011

-Conducted pre and post massage interview -Documented findings in clinical SOAP format for appropriate billing -Followed established treatment goals per client’s SOAP -Provided therapeutic table massage to compliment chiropractic care -Conducted pre and post massage interview -Documented findings in clinical SOAP format for appropriate billing -Followed established treatment goals per client’s SOAP -Provided therapeutic table massage to compliment chiropractic care

CSR

• Apr 2011 - May 2011

-Provided customer service and sales support to Wave Broadband and Astound customers -Verified customer accounts per established requirements -Scheduled equipment installs, confirmed account changes, and verified address serviceability within company proprietary software -Provided customer service and sales support to Wave Broadband and Astound customers -Verified customer accounts per established requirements -Scheduled equipment installs, confirmed account changes, and verified address serviceability within company proprietary software

LMP

• Nov 2010 - Mar 2011

-Employed as Independent Contractor at Boeing -Saw clients per scheduled visits -Accepted Credit Card payments via USB and uploaded to company provided software -Faxed in daily paperwork to head office -Provided therapeutic chair massage per client’s needs -Employed as Independent Contractor at Boeing -Saw clients per scheduled visits -Accepted Credit Card payments via USB and uploaded to company provided software -Faxed in daily paperwork to head office -Provided therapeutic chair massage per client’s needs

Sales Associate

• Nov 2010 - Jan 2011

-Promoted sales of Calphalon kitchen products and accessories -Promoted sales of Calphalon kitchen products and accessories

LMP

• Sep 2010 - Oct 2010

-Conducted pre and post massage interview -Wrote clientele's areas of complaint in SOAP format -Provided therapeutic massage per client needs -Offered suggestions for optimal health and well being -Conducted pre and post massage interview -Wrote clientele's areas of complaint in SOAP format -Provided therapeutic massage per client needs -Offered suggestions for optimal health and well being

Tier III TSR and CSR

• Jul 2005 - Mar 2009

-Utilized Remedy ticketing system to respond to customers encountering hardware and software issues with Verizon Wireless and T-Mobile products -Verified incoming calls with customer's account information per established requirements -Provided voice and data troubleshooting support to 100+ Verizon Wireless and T-Mobile wireless customers along with setting up mobile phones as a modem for internet connection. -Received 19 excellent customer service awards -Advised wireless customers on billing, voice, technical issues -Assisted customers on troubleshooting equipment and replaced as necessary -Analyzed, Executed, and educated customers on plan changes -Escalated calls when necessary

Cryptologic Technician Operator (CTO)

• Dec 1998 - Sep 2006

-Obtained TS/SCI security clearance -Temporarily assigned to Naval Security Force -Supported the U.S. European and Central military commands, it's Allies, and upper echelons of the government -Operated 8 tactical communication systems -Troubleshot 50+ network circuits to provide secure communication support -Scheduled VOIP conferences and other conferences to support war time efforts (MS Outlook) -Provided VOIP conferences to US, Allied, upper echelons of the military and senior government officials -Trained 25+ junior enlisted personnel -Honorably discharged

Front Desk Assistant

• Mar 2005 - Jul 2005

-Provided customer service in taking accurate orders, communicating accurately the customer's order for verification. -Provided technical assistance on various machines ranging from color to black and white copiers, digital photography equipment, lamination machinery, and till operation. -Provided customer service in taking accurate orders, communicating accurately the customer's order for verification. -Provided technical assistance on various machines ranging from color to black and white copiers, digital photography equipment, lamination machinery, and till operation.