Experience

Acuity Insurance

• United States
• Insurance
• 700 & Above Employee

• Heavy Equipment Appraiser

  • Aug 2022 - Present

  United States



The General®

• United States
• Insurance
• 700 & Above Employee

• Quality Assurance Auditor

  • Sep 2020 - Aug 2022

  Cleveland, Ohio, United States Quality Assurance Auditor(2022) Utilized team think to provide feedback and coaching Material Damage Auditor (Direct Repair Network)(2021) Claims Specialist 3 (2020)



Nationwide

• Insurance
• 700 & Above Employee

• Claims Specialist Level 2 Field Claims Material Damage

  • Sep 2014 - Aug 2020

  Seven Hills, OH Material Damage Spec. 2 Field Claims Appraiser (Promoted from MD Spec. 1 to a Spec .2) ***I-Car Platinum Certification*** Ensured customers understood the timeline and details of the repair process. Negotiated and assessed damages with repair facilities to come to an amicable resolution. Oversaw appointments from a mobile office with minimal supervision. Implemented a new mobile application to improve company efficiency within the field team. • Introduced Microsoft Teams to… Show more Material Damage Spec. 2 Field Claims Appraiser (Promoted from MD Spec. 1 to a Spec .2) ***I-Car Platinum Certification*** Ensured customers understood the timeline and details of the repair process. Negotiated and assessed damages with repair facilities to come to an amicable resolution. Oversaw appointments from a mobile office with minimal supervision. Implemented a new mobile application to improve company efficiency within the field team. • Introduced Microsoft Teams to co-workers • Collaborated with leaders on the A3 lean project to reduce waste • Participated in beta testing of mobile applications of the claim system and a software to locate tax rates for compliance Non-Injury Claims Spec. 1 (Promoted to Material Damage Spec. 1) Complete liability investigations by securing recorded interviews, police reports, and scene layouts. • Assessed adverse risk and determined when to elevate to underwriting for further review • Lead introduction and training of the Automated Rental Management System • Presented refreshers courses for customer experience (Titan Claims P&C) • Selected by management to assume responsibility of claims handling for another region Show less



National General

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • May 2012 - Sep 2014

  Cleveland, Ohio Area Collaborated with underwriting to aid in processing and closing out claims. Educated colleagues on product applications, policy interpretation, and activities management. Investigated coverages and liabilities when obtaining documentation to determine a resolution for a claim. ***Promoted from a claims generalist to a commercial and recreational specialist*** • Maintained above average metrics • Selected to join various teams, assist with events, and speak to new hire… Show more Collaborated with underwriting to aid in processing and closing out claims. Educated colleagues on product applications, policy interpretation, and activities management. Investigated coverages and liabilities when obtaining documentation to determine a resolution for a claim. ***Promoted from a claims generalist to a commercial and recreational specialist*** • Maintained above average metrics • Selected to join various teams, assist with events, and speak to new hire classes • Educated the insured on the policy and coverage • Communicated coverage, denials, disclaimers, and estimates to the policy holders, shops, and claimants • Trained colleagues on product application, policy interpretation, and daily activity management • Negotiated in bound subrogation settlements Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Manager

  • Jul 2007 - May 2012

  Cleveland, OH Rolled out two new computer systems and educated team members on applications. Achieved record profits and customer service scores by creating and implementing operational plans. Ensured team members were properly trained on company processes. Delivered employee reviews, vehicle service plans, and schedules. ***Promotions*** • Management Trainee • Management Assistant • Assistant Manager • Airport Assistant Manager Accomplishments • Selected… Show more Rolled out two new computer systems and educated team members on applications. Achieved record profits and customer service scores by creating and implementing operational plans. Ensured team members were properly trained on company processes. Delivered employee reviews, vehicle service plans, and schedules. ***Promotions*** • Management Trainee • Management Assistant • Assistant Manager • Airport Assistant Manager Accomplishments • Selected to attend multiple sales recognition dinners (Elite Events), by ranking in the top 10% of the company’s sales matrix in the NE Ohio Region. • Assisted with the largest fleet and team merger in area history • Increased insurance rates from $24.00 to $28.00 per car by effectively training employees to complete the sales cycle. • Propelled a location to the top 3 rank in the region by organizing and cleaning the locations, providing exceptional customer service, and tasking employees with their areas of interest. Show less



Brooklyn Nets

• United States
• Spectator Sports
• 100 - 200 Employee

• Inside sales

  • Mar 2006 - Jun 2006

  Cultivated sales leads from an 80% concentration on corporate America. • Cold called as a way to create leads • Arranged appointments • Utilized a data based system to locate available packages and track customers • Distributed information about available packages • Renewed season ticket packages