Experience

Bergstrom Inc.

• United States
• Truck Transportation
• 200 - 300 Employee

• Quality & Operations Director

  • Oct 2014 - Present

• Quality Manager

  • Apr 2010 - Present

  Member of the leadership team responsible for the business processes to develop, manufacture and assemble HVAC systems for use in off-highway, agricultural applications, and niche automotive programs.Implementing quality strategies to meet CSF/KPI targets and drive continuous improvement for PPM reduction and customer delivery performance requirements.Manage a detailed warranty investigation process with focused improvement actions to reduce warranty costs and enhance brand reputation.Co-ordination of supplier, internal and customer PPAP process to align with APQP and ECN activities. Co-ordinating quality functions across supplier development, internal manufacturing processes and customer support improvement initiatives.Integral facilitator of NPI and APQP processGlobal 8D problem solving for root cause investigation through to problem resolutionDevelopment and deployment of ISO 9000 QMS system requirements supplemented with elements from ISO/TS16949.



Meritor

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Quality Manager

  • Jan 2008 - Apr 2010

  Responsible for control of production processes and procedures for the manufacture of commercial vehicle trailer axles ensuring control of safety critical characteristics.Identifying, and implementing process improvements with supporting production engineering using NFF & error proofing principles, total scrap reduction.Management of SQA function to develop supplier quality improvements.Formulating APQP and PPAP submissions for internal and customer approval.Ensure evolution and compliance of business procedures to ISO/TS 16949 quality system.Development of quality performance metrics aligned to corporate reporting requirements.



Torin Sifan

• Quality Manager

  • Apr 2006 - Jan 2008

  Manufacture of axial, combustion, programmable industrial blowers with integrated electronics and HVAC applications to industrial and domestic industries. Develop manufacturing processes to prevent non conforming product passing through to customers (error proofing, NFF) leading to PPM reductions from 5000 to less than 50 on targeted product lines.Implement New Product Introduction inline with quality manufacturing and product objectives.Implement ERP system driven receiving inspection system.Develop and implement RGR system with detailed data capture and reporting of customer complaints (database)Upgrading of existing quality management system to the requirements of ISO9000



Johnson Electric

• Hong Kong
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Quality Manager

  • Apr 1998 - Apr 2005

  Manufacturer of engine cooling fan technology as a first and second tier supplier for automotive applications. Ensuring product quality of supplied plastic injection moulded components, fan balance characteristics, electronic controls and performances comply with customer requirements.Process optimisation and development to improve product quality reducing customer and supplier PPM. Develop and manage business processes to reduce waste, quality costs, and warranty costs through continuous improvement strategies.



Alloy Wheels International

• Senior Quality Engineer

  • Jul 1984 - Apr 1998

  Ensuring metallurgical and chemical composition analysis of alloys were correct to specification for the manufacture of low pressure die casting of aluminium road wheels. Management metallurgical laboratory and methods for material controls, reporting to chief metallurgist. Test Engineer responsible for engineering validation and approval for product conformance to safety critical requirements. Preparation of customer PPAP submissions. From 1996 reporting to quality director for all quality functions. Responsible for PPAP submissions, process controls, process improvements, management of customer concerns, quality deployment of inspectors/engineers, reporting of quality metrics.