Rob Shore
Customer Center Specialist at PACCAR Parts- Claim this Profile
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Bio
Gail Abilo
I always look forward to Rob's consistently creative and excellent communication in all media. He is able to share information in a clear, concise and entertaining way each time! He is a professional in all his interactions, supportive to the team, reliable and at the same time able to independently achieve and exceed his own goals. He is such a pleasure to work with and would be a great addition to any organization he chooses to work with.
Gail Abilo
I always look forward to Rob's consistently creative and excellent communication in all media. He is able to share information in a clear, concise and entertaining way each time! He is a professional in all his interactions, supportive to the team, reliable and at the same time able to independently achieve and exceed his own goals. He is such a pleasure to work with and would be a great addition to any organization he chooses to work with.
Gail Abilo
I always look forward to Rob's consistently creative and excellent communication in all media. He is able to share information in a clear, concise and entertaining way each time! He is a professional in all his interactions, supportive to the team, reliable and at the same time able to independently achieve and exceed his own goals. He is such a pleasure to work with and would be a great addition to any organization he chooses to work with.
Gail Abilo
I always look forward to Rob's consistently creative and excellent communication in all media. He is able to share information in a clear, concise and entertaining way each time! He is a professional in all his interactions, supportive to the team, reliable and at the same time able to independently achieve and exceed his own goals. He is such a pleasure to work with and would be a great addition to any organization he chooses to work with.
Credentials
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How to Network When You Don't Like Networking
LinkedInOct, 2020- Nov, 2024 -
SEO for Social Media
LinkedInOct, 2020- Nov, 2024 -
Take a More Creative Approach to Problem-Solving
LinkedInMay, 2020- Nov, 2024 -
Content Marketing: How to Podcast
LinkedInFeb, 2020- Nov, 2024 -
Writing a Compelling Blog Post
LinkedInDec, 2019- Nov, 2024 -
Insights from a College Career Coach
LinkedInNov, 2019- Nov, 2024
Experience
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PACCAR Parts
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United States
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Truck Transportation
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500 - 600 Employee
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Customer Center Specialist
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Dec 2020 - Present
Work with customers to resolve their issues and update them on service request. Find timely solutions for customers requiring assistance to meet their deadlines. Work with customers to resolve their issues and update them on service request. Find timely solutions for customers requiring assistance to meet their deadlines.
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Customer Service Specialist
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Feb 2018 - Sep 2020
Worked as a Customer Service Specialist, assisting guests and negotiating with partners to help resolve assorted issues with Booking.com reservations. Also has worked as my team's Spirit Ambassador and Change Ambassador (for which I've personalized presentations to make them more engaging to my team and have done multiple presentations to help improve team performance). I've also served as an Ethics Ambassador and a member of the Spirit Team for my site. Worked as a Customer Service Specialist, assisting guests and negotiating with partners to help resolve assorted issues with Booking.com reservations. Also has worked as my team's Spirit Ambassador and Change Ambassador (for which I've personalized presentations to make them more engaging to my team and have done multiple presentations to help improve team performance). I've also served as an Ethics Ambassador and a member of the Spirit Team for my site.
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Director Of Media Relations
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Apr 2017 - Jul 2018
In charge of disseminating information with contacts in Puget Sound area through press releases, online features and social media. Posted club information online via WordPress platform. Directed PR campaigns through Constant Contact. Organized a weekly schedule of online content on the club's website. Part-time job which runs through Aug. 2017. In charge of disseminating information with contacts in Puget Sound area through press releases, online features and social media. Posted club information online via WordPress platform. Directed PR campaigns through Constant Contact. Organized a weekly schedule of online content on the club's website. Part-time job which runs through Aug. 2017.
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Associate Project Manager
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Sep 2017 - Jan 2018
Worked with a consulting team dedicated to contract analysis and producing document templates that could be utilized for that purpose. Worked with a consulting team dedicated to contract analysis and producing document templates that could be utilized for that purpose.
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The News Tribune
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United States
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Newspaper Publishing
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100 - 200 Employee
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Sports Copy Editor
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Mar 2016 - May 2017
Fact-checked and edited copy for readability, length and to conform with Associated Press style guidelines. Wrote punchy headlines to go with stories. Compiled nightly notebooks of national news items to appear in the daily sections. Prior to this, I was a freelance writer for The News Tribune's sports section during the spring. Fact-checked and edited copy for readability, length and to conform with Associated Press style guidelines. Wrote punchy headlines to go with stories. Compiled nightly notebooks of national news items to appear in the daily sections. Prior to this, I was a freelance writer for The News Tribune's sports section during the spring.
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Sun News Media
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United States
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Newspaper Publishing
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1 - 100 Employee
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Sports Writer / Designer
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Aug 2008 - Mar 2016
Served as lead sports writer for 50,000 circ. daily newspaper on Florida's Gulf Coast. Helped set up and coordinate prep sports coverage, notably football. Also designed sports pages and edited copy (staff writers and wire copy) as needed. Served as lead sports writer for 50,000 circ. daily newspaper on Florida's Gulf Coast. Helped set up and coordinate prep sports coverage, notably football. Also designed sports pages and edited copy (staff writers and wire copy) as needed.
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Education
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Pacific Lutheran University
Bachelor of Arts (B.A.), Communication and Media Studies
Community
