Rob Russo
Mate (Assistant Manager) at Trader Joe's- Claim this Profile
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Topline Score
Bio
Credentials
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Certified SAFe® 4 Scrum Master
Scaled Agile, Inc.Apr, 2019- Oct, 2024 -
Certified SAFe® 4 Agilist
Scaled Agile, Inc.Mar, 2019- Oct, 2024
Experience
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Trader Joe's
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United States
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Retail
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700 & Above Employee
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Mate (Assistant Manager)
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Dec 2019 - Present
● Oversee staff of 90+ associates, review and approve payroll. Prepare reviews and identify areas of opportunity for individuals.● Perform analysis of sales reports, propose solutions and adjustments to increase efficiency, and provide supporting analytics to sub-section leaders ● Routinely make adjustments to my own schedule, changing shifts or working overtime to support co-workers and business needs● Review orders and receipt of product for multiple sections to ensure efficiency of stocks to meet projected customer needs● Lead teams of people to receive morning and night trucks, executing processes set in place to achieve work load completion by the appropriate open and close times● Work with associates individually to educate them on the ordering process, how to analyze and recommend sales trends, and leadership traits
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Crew Member
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Sep 2019 - Dec 2019
● Provided outstanding customer experience by ensuring guests were acknowledged and needs were met● Was made section leader for various sections of the store. Utilized sales trends to prepare orders to maintain stock ● Recognized as a primary source of support for other crew members, leading to being fast tracked for promotion● Promoted to Assistant Manager less than 3 months from hire date.
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Sheraton Parsippany Hotel
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United States
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Hospitality
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1 - 100 Employee
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Food and Beverage Manager
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Aug 2016 - Dec 2017
● Oversaw staff of 20+ associates, reviewed and approved payroll and ensured proper staffing for projected business needs. Prepared reviews and identified areas of opportunity for individuals.● Performed analysis of sales reports, proposed solutions, and provided supporting analytics to senior management to ensure optimal profits● Coordinated interdepartmental meetings to ensure consistency and quality of service● Led team during heavy business periods to improve the overall service level provided● Managed ordering and receipt of food and beverage supplies to ensure efficiency of stocks to meet projected customer needs. Maintained a 17.1% beverage cost to a 19.8% budget during the 2017 fiscal year.● Worked with associates in both an individual and group setting to increase their ability to use critical thinking when resolving complex issues and to review guest survey feedback
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Food And Beverage Supervisor
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Sep 2015 - Aug 2016
● Continuously evaluated processes, procedures, and execution to ensure tasks were completed in an efficient manner while striving to provide best in class service● Prepared forecasts for upcoming business trends, utilizing needs-based assessment tools to analyze and determine products needed for customer satisfaction● Provided seamless coverage in absence of manager, assisting with customer and staff needs● Supported management and staff during high traffic times, including the diffusion of high-pressure client disputes● Primary support for food and beverage management and staff for all internal and customer related matters
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Guest Service Agent
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Nov 2014 - Sep 2015
● Maintained a rapport with customers, ensuring service expectations were continually exceeded● Served as primary contact for all guests upon arrival, ensuring seamless check-in and check-out● Acted as liaison between clientele and internal departments to address additional needs● Consistently performed tasks at a rate above expectations● Identified issues, proposed solutions, and provided assessments to management for resolution
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GameStop
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United States
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Retail
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700 & Above Employee
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Assistant Store Manager
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Apr 2011 - Nov 2014
● Effectively managed store operations alongside the Store Manager, providing the coaching, training, and leadership necessary for associates to exceed goals● Led team to create a best-in-class customer experience, as well as outstanding store environment to boost morale● Prevented losses by implementing processes to increase awareness, attention to detail, and by adhering to security procedures● Performed audits for all cash entities on a monthly and quarterly basis, and balanced daily cash and store inventory with a zero-error rate● Executed routine internal controls to minimize loss, ranking ahead of other locations to achieve perfect audit ratings
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Education
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2004 - 2007
Seton Hall Preparatory School
Community
