Rob Potts
Customer Service Engineer at Suntech USA Inc.- Claim this Profile
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Bio
Gianfranco Iannello
I worked with Rob for a number of years and always admired how competently and professionally he managed the Technical Support group. Since both of our organizations provided support to customers (mine being internal I.T., his being external customers) I was always learning something from him. He understands clearly the importance of quality customer service and support and uses his intelligence, technical abilities, management skills, and interpersonal skillls in an extremely effective combination. He will be a valuable asset to any organization to which he contributes.
Gianfranco Iannello
I worked with Rob for a number of years and always admired how competently and professionally he managed the Technical Support group. Since both of our organizations provided support to customers (mine being internal I.T., his being external customers) I was always learning something from him. He understands clearly the importance of quality customer service and support and uses his intelligence, technical abilities, management skills, and interpersonal skillls in an extremely effective combination. He will be a valuable asset to any organization to which he contributes.
Gianfranco Iannello
I worked with Rob for a number of years and always admired how competently and professionally he managed the Technical Support group. Since both of our organizations provided support to customers (mine being internal I.T., his being external customers) I was always learning something from him. He understands clearly the importance of quality customer service and support and uses his intelligence, technical abilities, management skills, and interpersonal skillls in an extremely effective combination. He will be a valuable asset to any organization to which he contributes.
Gianfranco Iannello
I worked with Rob for a number of years and always admired how competently and professionally he managed the Technical Support group. Since both of our organizations provided support to customers (mine being internal I.T., his being external customers) I was always learning something from him. He understands clearly the importance of quality customer service and support and uses his intelligence, technical abilities, management skills, and interpersonal skillls in an extremely effective combination. He will be a valuable asset to any organization to which he contributes.
Experience
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Suntech USA Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Engineer
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Nov 2020 - Present
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SmartDrive Systems
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Technical Support Engineer II
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Sep 2016 - Nov 2020
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VOXX•DEI, LLC (Previously Directed Electronics)
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United States
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Consumer Support Manager
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Jan 2012 - Aug 2016
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Technical Support Specialist
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Jan 2004 - Dec 2012
Advanced MECP certified8 years experience in an extremely high volume call center (250,000 calls per year)Frequent exposure to multiple telematics categories for our SmartStart and UBI products. This entailed a complicated hardware transition from a 2G GSM network to a 3G CDMA network over the past yearProficient in remote start/security installationsAble to understand and utilize complex wiring schematics for common automotive wiring systems (Mitchell On Demand)Responsible for fielding 80-100 calls per day and logging them in our customer tracking system (CRM)Worked closely with engineering to validate new products and process PMR’s (product Malfunction Reports)Frequently and efficiently able to multi-task (ie: fielding incoming chat requests or responding to customer emails while taking a call) Show less
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Education
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1996 - 1998
Mt. San Jacinto College
General Studies
Community
