Rob Mullins
Project Manager for Construction ERP Software at RedSky IT- Claim this Profile
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Bio
Andrew T.
As Customer Services Manager at RedSky IT Rob has provided expert knowledge and excellent support for me during our use and upgrading of RedSky's construction based ERP system. Rob is excellent under pressure and provides a calming, Zen like approach to problem solving. He is an asset to any service based operation. Highly recommended.
Andrew T.
As Customer Services Manager at RedSky IT Rob has provided expert knowledge and excellent support for me during our use and upgrading of RedSky's construction based ERP system. Rob is excellent under pressure and provides a calming, Zen like approach to problem solving. He is an asset to any service based operation. Highly recommended.
Andrew T.
As Customer Services Manager at RedSky IT Rob has provided expert knowledge and excellent support for me during our use and upgrading of RedSky's construction based ERP system. Rob is excellent under pressure and provides a calming, Zen like approach to problem solving. He is an asset to any service based operation. Highly recommended.
Andrew T.
As Customer Services Manager at RedSky IT Rob has provided expert knowledge and excellent support for me during our use and upgrading of RedSky's construction based ERP system. Rob is excellent under pressure and provides a calming, Zen like approach to problem solving. He is an asset to any service based operation. Highly recommended.
Experience
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RedSky IT
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United Kingdom
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Software Development
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1 - 100 Employee
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Project Manager for Construction ERP Software
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Mar 2021 - Present
Project Planning and managing delivery for the implementation of ERP systems.Collaborating with Sales, Development and Support teams to ensure the customer expectations are met and exceeded.Creation of project documentation, such as project plans, implementation logs and action trackersUndertaking and improving the monthly billing process, management of project budgets and resource forecasting.
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Customer Services Manager for Construction ERP Software
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Jun 2006 - Mar 2021
Leading the helpdesk department to provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.Responsibilities: Manage day-to-day operations in the customer service department.Respond to customer service issues promptly.Creation of effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Assess service statistics and prepare detailed reports on findings.Hiring and training new helpdesk analysts.Manage the approved budget of the helpdesk department.Keeping up to date with the latest industry techniques and methods.
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AECOM
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United States
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Civil Engineering
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700 & Above Employee
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Training and Development Manager
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Jun 2002 - Jun 2006
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Ramesys
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Cardiff, United Kingdom
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Helpdesk Senior Analyst / QA Senior Analyst
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1998 - 2002
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