Experience

Crown Lift Trucks UK

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Northern Service Sales Manager

  • May 2019 - Present



Briggs Equipment UK Ltd

• United Kingdom
• Engineering Services
• 300 - 400 Employee

• Aftermarket Product Specialist

  • Jan 2013 - May 2019

  Associated with the Hyster brand through Barloworld as a main dealer for 25+ years and have a clear, extensive understanding and knowledge of operations and products. More recently, a transition to Briggs Equipment UK has added the Yale brand to my portfolio. In addition, have a wealth of knowledge and expertise in the administrative functions of the business together with crucial building of customer relationships. Professional operator within sound business ethical framework; committed with all round performance ability. Key Responsibilities Management of preferred tyre business partner Set up framework agreements to the mutual benefit of customers and Briggs equipment Set up new tyre agreements for corporate and key accounts Develop growth of national aftermarket product revenue and customer base Support sales personnel to grow national aftermarket product revenue and customer base Develop growth of national tyre product revenue and customer base Support sales personnel to grow national tyre product revenue and customer base Analysis of customer historical business and identify lapsed customers Business intelligence Implement a planned schedule of customer and prospect visits in conjunction with Sales personnel, provide the necessary customer support and ensure an industry leading level of customer service is attained Develop structured business plans and relationships within Corporate and Key Accounts, alongside Corporate and Key Account Managers to promote aftermarket and tyre products Ensure customers and prospects are appraised of all products and services within the Briggs portfolio Identify and introduce new national prospects to the business via the sale of ancillary products Ensure agreed profit margins are met and maintained Taken from CV (March 2014-present) Show less



Barloworld Handling SA

• South Africa
• Retail Office Equipment
• 1 - 100 Employee

• Regional Aftermarket Sales Manager

  • Mar 2008 - Dec 2012

  Key Responsibilities Grow Aftermarket Revenue for Service Agreements, Spare Parts, Tyres, Storage & Distribution Products, Driver Training, Short Term Hire Lease Improve operating margin and cost of sales Improve cash cycle and reduce debts Creation of campaigns and promotions Development of top 20 Customer Key accounts Query Log management and bad debt provision Conduct audits Alignment of employees, manage scorecard, briefings, PIT meetings, KPI individual performance plans Provide solution focus to issues Drive sales team to and achieve targets General Responsibilities: Provide day to day leadership to the Aftermarket Sales Team Ensure each individual member carries out his/her individual duties and responsibilities in a timely and efficient manner Ensure team collectively meets and maintains a high standard of Aftermarket support Management of sales funnel pipelines (i.e. work-flow systems) Building and maintenance of customer and supplier relationships and contacts Site surveys Consultative solution approach Audits and best practice management Work closely with relevant Senior Management to ensure all agreed activities and Key Performance Indicators (KPI’s) are met Present in Powerpoint format monthly activity to Senior Management and Executive. Driving change Take responsibility for ensuring that published Ways of Working are understood and followed by all members of the team Conduct regular reviews of SAP Perform regular team meetings Liaise with other site Department heads as required to ensure that local issues are resolved where possible Ensure planned regional direct sales revenue and profit targets are met and where possible exceeded Follow up sales opportunities with customer field visits where appropriate Coordinate team involvement in all Aftermarket related campaigns and promotions – provide performance report information where required Ensure that only approved vendors are used Taken from CV (March 2014) Show less