Experience

EDMI Europe Limited

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Triage & Inventory Manager

  • May 2021 - Present

   Develop and maintain metrics & KPI’s to ensure a smooth and efficient operation Lead and execute the smooth transition to new warehouse facilities Effectively manage all logistic movements whilst maximizing vehicle capacity, reducing costs and driving continuous improvement initiatives  Develop strong business relationships with suppliers and 3PL’s Report weekly/monthly on inventory levels, supply chain progress and procedural efficiency Manage the recruitment and training of all new inventory/warehouse employees Show less

• Triage & Inventory Manager

  • Mar 2021 - Apr 2021

   Lead, develop and motivate 30+ employees ensuring delivery of performance requirements in line with accountability, role and responsibility Drive a zero-tolerance mindset for deviation from the use of quality processes to ensure key deliverables are fully met Identify improvements and better working practices for ongoing triage work Provide daily & weekly reports on productivity

• Triage & Refurbishment Supervisor

  • Aug 2020 - Feb 2021

   Plan and co-ordinate the incoming of goods, storage and dispatch of items in a timely and efficient manner Overall responsibility for all aspects of the effective supervision, training, development and health & safety of the team Perform regular quality checks on meters (gas & electric) and comms hubs Undertake all new starter inductions and new process training



Sofa Workshop

• United Kingdom
• Furniture and Home Furnishings Manufacturing

• Logistics Manager

  • Sep 2016 - Jul 2020

   Effectively managing and controlling all aspects of successfully bringing Sofa Workshop’s logistics operations in-house, for the first time in the company’s history, through proactive management of departments whilst delivering the most cost effective operational solutions.  Overseeing all inbound & outbound deliveries into geographically placed Distribution Centres covering the UK, whilst maintaining accurate stock availability.  Rapid growth has seen stores rise from 20 to 34 and distribution centres from 6 to 9 (including our first non-mainland site in Belfast).  Achieving financial and productivity targets by deploying a lean operating process.  Building and maintaining strong effective relationships with all areas of the business.  Delivering an outstanding customer experience, for our premium retail stores, through strong leadership of logistic administrators and distribution centre staff.  Recruiting team members for peak periods (Christmas, Sales & Year End) Show less



Panalpina

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Air Freight BSC

  • Feb 2015 - Sep 2016

   Coordinating Air Export shipments, whilst ensuring all documents are processed accordingly to meet regulated procedures.  Duties include: Preparing and submitting customs entries, Pre Alerting overseas offices as per SOP, Create invoices for customers, overseas offices and agents, Deliver individual and Departmental KPI’s.  Liaising with internal and external customers to provide a world class customer experience. Ensuring freight travels as booked to avoid customer complaints. Monitoring time/temperature sensitive Pharmaceutical, high valuable and perishable shipments. Show less



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Commercial Support Executive

  • May 2010 - Feb 2014

  Commercial Support Executive (May 10 – Feb 14) Managing teams of 15 pre & 12 post sales contact centre agents across various shifts patterns.  Responsible for ensuring consistent manning levels on all shifts across teams. Providing one to one appraisals for team members and delivering training for new and existing staff to ensure all team members are up to date on training and have the same level of knowledge.  Regular reviews of work processes to ensure better & more efficient working practices, ensuring departmental KPI’s are not only met but exceeded.  Responsible for Premium Clients which account for over 65% of British Airways Cargo business.  Supporting the delivery of world-class excellence in sales and service by providing timely and accurate information for all client requests – price per kilo, flight/routing details and all adhoc queries.  Supporting the sales team with reports and presentations for strategic enhancements to key customers in order to grow regional/international business.  Support the marketing team with the design and delivery of new products and key promotional offers for premium clients, via data analysis from historical records.  Customer visits alongside Global Key Account Managers to build relationships and aid personal negotiating skills for client retention. Successfully supervised/managed the daily running of a pre/post flight contact centre to ensure a smooth running commercial environment, while consistently exceeding set ASL (Answer Service Level) targets – 90%+ calls answered within 20 seconds.  Successfully drove a culture of service excellence delivering a consistent 95%+ Flown as Booked target. Show less

• Business Partnership Executive

  • Jun 2009 - May 2010

   Providing supervision, training and mentoring for 5 Global Support Agents to ensure clients receive a world class customer experience.  Regular training/team building to keep agents focussed and motivated.  Being first point of contact for internal and external customers on a Local, National and International basis, whilst account managing cargo shipments for our Premium (top 32) clients.  Supporting Global Key Account Managers by providing out of hours information to key clients – e.g. price per kilo and capacity using BA Sales tool (NGRM – Next Generation Revenue Management). Duties involved implementation of problem solving initiatives to ensure SLA compliancy for our key customers. Show less

• Flight/SAP Planning

  • Feb 2008 - Jun 2009

   A 15 month secondment managing workloads for up to 50 staff members across different shifts to ensure KPI’s were met.  Key responsibilities required coordination across multiple business units to ensure the time critical break and build of all freight within the cargo building.  This enabled BA to deliver against Flown as Booked, Recovered as Promised, and Delivered as Promised SLA’s.

• Business Partnership Executive

  • Jun 2005 - Feb 2008

   Providing supervision, training and mentoring for 5 Global Support Agents to ensure clients receive a world class customer experience.  Regular training/team building to keep agents focussed and motivated.  Being first point of contact for internal and external customers on a Local, National and International basis, whilst account managing cargo shipments for our Premium (top 32) clients.  Supporting Global Key Account Managers by providing out of hours information to key clients – e.g. price per kilo and capacity using BA Sales tool (NGRM – Next Generation Revenue Management). Duties involved implementation of problem solving initiatives to ensure SLA compliancy for our key customers. Show less

• Global Recovery Agent

  • Aug 2001 - Jun 2005

   Responsible for recovery and rebooking of lost and offloaded cargo shipments, the role involved using various forms of communications; telephone, e-mail, fax.

• Core Handling/Cargo Agent

  • Jun 1995 - Aug 2001

   Responsible for breaking and building cargo freight, adhering to tight deadlines, dealing with customer queries and assisting with Airport Logistics issues.