Senior Manager

• Feb 2022 - Present

Manager

• Sep 2018 - Feb 2022

Senior Consultant in Retail Ecosystems at Retail Reply

• Jan 2016 - Sep 2018

Retail Reply is a consulting services company focused on Digital Retail. We strive to deliver customer-centric and innovative digital solutions that drive tangible business value. Established in 2016 and building on the successes and credibility of Glue Reply in the retail sector, our vision is to become the UK's most trusted Digital Retail Consultancy.The service offerings delivered by our consultants are shaped by five practices:* Retail Innovation - Bringing retail innovation to life through understanding, experience and implementation * Capability Transformation - Implement the capability required to deliver the business goals through people, process and technology change* Omnichannel Retail - Creating personalised customer conversations, which build long term and trusted relationships* Retail Ecosystem - Creating an environment where retailers collaborate with suppliers and innovators to accelerate speed to market* Customer Centricity - Putting the customer at the heart of our client's business capabilities, driving an experience consumers are now demandingRetail Reply is part of the Reply Group of companies. Our global enterprise consists of numerous individual organisations, each with their own specialism and core competence. The Reply model allows us the flexibility of small organisations with the support of a major international Group.My role is as an Integration Architect.My current position is with a leading UK Supermarket where I am involved within the Food Commercial area. Show less

Senior Integration Architect

• Feb 2016 - Dec 2017

My first assignment within Retail Reply was working with a global retailer in the healthcare sector assisting in the design and instantiation of an integration Centre of Excellence.One of my key roles was ensuring that the integration capability was viewed by the client organisation as an enterprise “horizontal” servicing and providing coherence across the business-aligned IT “verticals” which have, in the past, behaved with silo mentalities. This involved close liaison with the various programmes of work being undertaken throughout the business, understanding the impacts of one area's requirements on another’s and providing recommendations as to the most effective shared solutions – these programmes of work being run and managed by a combination of various SI’s, client-employed staff and independent contractors – all with various drivers and agendas. Show less

Enterprise Integration Architect

• Sep 2013 - Dec 2015

I was recruited by New Look to join the Enterprise Architecture team with the remit to implement a sustainable and effective integration architecture comprising Enterprise Service Bus (ESB) and Extract, Transform & Load (ETL) toolsets. My passion and enthusiasm for the topic combined with a vision for the future benefits overcame a widely-held view that the project scope was inadequate and secured key IT engagement and stakeholder buy-in which was vital for a successful middleware implementation. Show less

Senior Technical Architect

• Apr 2008 - Sep 2013

I was responsible for the technical application design and integration of solutions on a project-assignment basis. I provide technical input to projects and ensure best practice and company standards are adhered to.

Operations Manager

• Oct 2005 - Apr 2008

Management of a team of 17 FTE resources to provide service delivery in respect of Problem Resolution and Change Management for EAI broker, Internet, Intranet, Scanning & Indexing, eRooms, Figtree, Formfill, AFP, Hyperion, UCMS and DocumentumTo identify, agree and manage the resources for ongoing daily support duties, implementation of development change requests, and delivery of individual team projectsMaintenance and approval of resource timesheetsMaintenance of Demand Schedules for Maintenance and Small ChangeManagement of Maintenance and Small Change plans within ProjectViewTo assist with all aspects of development projects. To ensure that design decisions are based upon sound technical criteria with appropriate testing cyclesPrioritisation, assignment and monitoring of tasks for teamEscalation point for all issues arising within areas of responsibilityManagement of out-of-hours rota for areas of responsibilityManagement of Problem RecordsEstimations for Change RequestsLiaison with Third Party vendors Show less

Technical Team Leader

• Oct 2004 - Oct 2005

Led team of 4 dealing with Electricity Industry data flow routing solution