Market Data Administrator

• Feb 2013 - Present

Research

• Aug 2012 - Feb 2013

Administrator - Professional Business Deveolpment

• Nov 2011 - Aug 2012

~Tracked sales goals of $250k+ and performance for quality metrics~Prepared weekly reports and monthly IPS's for General Manager and Sales Coach~Processed & maintained contracts, strategy calls and arranged virtual meetings~Confirmed actualized definite business and its details for every lead provided~Maintained and updated client information and their individual properties~Compiled comprehensive data for cold prospecting~Participated in a group software testing and successful migration of company products and services prior transferring data to a new server~Created a comprehensive client survey generating feedback on our services~Developed product analysis for DOS identifying opportunities for optimizing performance~Tracking daily and monthly goals of the department.~Work directly with Accounting Department for end of the month statements. Show less

Quality Assurance / Client Care Technician

• May 2010 - Nov 2011

~Established and deepened relationships with clients by understanding their needs and providing exemplary support as their primary contract with Knowland~Trained regional and national clients in Knowland’s Readers and Insight programs~Provided client support involving problem-solving, procedural changes and updates and recommending alternative solutions to meeting client needs~Assisted customers with general software usability, product guidance and basic technical troubleshooting~Acted as the “Voice of the Customer” by providing feedback to the leadership team to help identify customer concerns, product requests and software feature requests~Maintained expert knowledge of our products and services, adapting to product and software changes as well as assisting in the roll out of new versions through beta and beyond~Proactively anticipated customer needs and identified any potential issues. Create recommendations and facilitate action for resolutions~Organized and conducted client on-boarding and trainings Show less

Team Leader - Research Department

• Nov 2008 - May 2010

~Implemented coaching techniques and provided hands-on training for new hires~Streamlined standard operating procedures improving department performance & efficiency~Responsible for training, motivation and accountability of a team of over a dozen ~Ensured department performed at highest level by maintaining numerous quality based incentives~Managed and trained off-site operations in India c/o Velan Info Systems remotely~Administered a task analysis process for off-site operations team resulting in employee performance increases of 15%~Facilitated collaborative learning for 3 weeks on-site in India, integrating training material and real-life scenarios~Monitored researchers' factual accuracy of compiled data and reports Show less

Telephone Representative – Qualitative Market Research

• Oct 2007 - Nov 2008

~Collected qualitative information necessary to effect successful marketing strategies for various clients in the hospitality industry~Identified key aspects of consumer selection process using various methodologies and social media~Provided accurate depth analysis and research for maximizing sales and revenue

Volunteer Peer Counselor

• May 2010 - Nov 2014

~Lead continuing care class observe progress of patients post treatment ~Lead introduction to AA / NA ~Counsel patients on 12 step programs and ways to overcome addictions ~Lead continuing care class observe progress of patients post treatment ~Lead introduction to AA / NA ~Counsel patients on 12 step programs and ways to overcome addictions