Experience

L2L
• United States
• Software Development
• 1 - 100 Employee
• Senior Customer Success Manager

  • Jan 2022 - Present

Vermont Precision Tools
• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee
• Operations Director

  • Jul 2013 - Jan 2022


Energizer

• France
• Spectator Sports
• 1 - 100 Employee

• Lean Manager of Operations

  • 2006 - 2013

  Responsible for facilitating Hoshin Kanri process (strategic policy deployment) with the local facility leadership and insuring link to the Senior Operations group. Serve as coach/mentor for facility leadership staff regarding lean principles, lean leadership behavior and Hoshin Kanri. Lean toolbox master trainer for the hourly colleagues, exempt staff and Operations leaders having led or facilitated over 30 kaizen events. Instrumental in developing and implementing several behavior based initiatives including tiered meetings and daily accountability processes, and small kaizen (or daily Continuous Improvement) within the facility

• Value Stream Manager

  • 2004 - 2006

  Value Stream Manager - 2 years – Responsible for meeting cost objectives and customer schedule adherence for Lithium product lines. Provided direction and development to 15 operations and engineering salary colleagues to help meet Value Stream SQCD measures. Helped to meet production validation time, cost and performance measures during a $33M product line expansion. Responsible for the training and development of over 50 new hire hourly colleagues during expansion, developed a new visual training process that helped to reduce the training and qualification time by 50%. Accountable for developing strategic vision for the Lithium Value Stream and collaborating with the Lithium Strategic Business Unit to insure business alignment. Quality and Engineering Manager – 4 years – Effectively managed yearly capital budgets of $5-10M and successfully achieved $500K-$2M (5-10%) in yearly cost reduction during tenure. Successfully directed and provided project management support for facility teams that were responsible for production and equipment validation of a $17M line expansion and provided guidance to insure key quality hurdles were met for the new product launch. Applied knowledge of internal processes across facilities to develop systems and skills within the facility to prepare the organization for success. Process Engineer – 6 years – Promoted 3 times in 6 years due to successful leadership. Followed the voice of the manufacturing experts to improve production line layouts, equipment, tooling and quality systems, which led to improved SQCD metrics in every assigned area. Helped lead implementation of key process and quality systems lead problem solving of new equipment during $100M plant expansion.

• Quality and Engineering Manager

  • 2000 - 2004

• Project Quality Engineer

  • 1998 - 2000

• Process Quality Engineer

  • 1994 - 1998