Experience

The Voice Clinic

• South Africa
• Professional Training and Coaching
• 1 - 100 Employee

• Regional and Key Account Manager /Business Development Manager

  • Jun 2015 - Present

  To oversee the smooth and effective running of the Branch To grow personal and branch sales turnover To recruit, train, mentor, coach Business Development ConsultantsCreate, maintain and grow a data-base of clients Manage BDC’s on a daily basisCreate and maintain a retention strategy data-base Manage the cold calling programme of the branchVisit 3-4 clients per day and ensure BDC’s are doing the sameAccountable for Proposal and quality management of the sales teamConduct assessments, adhering to the standard structureAdopt a policy of customer service excellence in the branchTo act as a spokesperson for the branchTo strategize and put forward new ideas To optimize and maintain efficient administration Attend weekly sales/management meetings, general staff meetings Produce an accurate weekly sales reportDaily sales diary management Assisting with collection of outstanding paymentsCheck monthly sales commission sheets and salariesTo reach and maintain branch targets To reconcile invoicing and banking

• Regional and key Account Manager / Business Development Manager

  • Jun 2015 - Present



Absa

• Banking
• 100 - 200 Employee

• Business Enablement Consultant

  • Nov 2013 - Feb 2015

  To initiate and co-ordinate the implementation of projects and project related training at customer level, facilitating change and monitoring how change is embedded. On completion of project, assist the Regional Heads with the information required for the sign off of project/ change initiative.Core Responsibilities Drive the implementation of projects, initiatives and products which will directly impact the business as defined in the Implementation Approach Document.Integrate and coordinate projects, initiatives and products being implemented by using the appropriate project management techniques and tools to plan, monitor, maintain and report on progress.Identify interdependencies on the different projects, initiatives or products by forecasting resource requirements and allocate resources accordingly.Facilitate and identify critical success factors in line with project management principles, complete a roll out schedule and cost analysis. Ensure preparation for learning intervention is done in time Conduct effective presentations and/or facilitate implementation workshop to the specified target audience.Provide on-site or virtual support to the relevant target audience as contracted in the Implementation approach.Conduct post implementation review prior to closure and hand over of project to business.Monitor project progress in relation to key milestones and deliverables as specified in the Implementation approach.Identify, resolve or escalate issues with regards to project, products and/or initiatives implemented Project/initiatives adminisrationAdvisory and Consultation Services



Media Works

• Telecommunications
• 1 - 100 Employee

• Branch Manager and Project Manager

  • Feb 2004 - Apr 2013

  A provider of Adult Basic Education and Training A dual position involving branch management and Project Management Managing a staff compliment of five, the position involves office and staff management. My duties include the following –Managing the Sales department targets and forecasts.Managing the department of two project managers.Overseeing the IT department and all installationsCalling on new clients and doing assessments / Project ManagementTaking charge of over fifty contractors/facilitatorsBranch budgets and goals.Salaries and payrolls on AccpacPreparing/signing up contractsArranging functions / launchesPerformance AppraisalsConducting interviewsTrainingDebtors / CreditorsStock control & Petty cashProject Management of various SETA Projects, including AgriSeta, Merseta, Chieta and CETA.These duties included-• Setting up the training with clients• Recruiting facilitators• Ensuring manageable timetabling.• Working within the budgeted contract.• Client feedback sessions• Ensuring learner progress• Working with the facilitator to ensure successful projects.• Setting up action plans to address deviations• Assessing learner readiness for exams• Certification and graduations



Cafe au Lait

• Germany
• 1 - 100 Employee

• Business Owner

  • Feb 2006 - Apr 2009

  Coffee shop supplying all coffees, desserts and meals. Small functions Coffee shop supplying all coffees, desserts and meals. Small functions



First National Bank

• United States
• Banking
• 1 - 100 Employee

• Senior Team Member, Administration

  • Oct 2003 - Jan 2004

  A senior function, providing a professional service to branches and clients. My duties included the maintenance of the client database, Dealing with attorneys and accountants with regard to audit reports,Finalizing estates with the executors, dealing with corporate clients and processing salaries and accounts payable.This position was temporary until I secured a more suitable career opportunity A senior function, providing a professional service to branches and clients. My duties included the maintenance of the client database, Dealing with attorneys and accountants with regard to audit reports,Finalizing estates with the executors, dealing with corporate clients and processing salaries and accounts payable.This position was temporary until I secured a more suitable career opportunity



Liberty Life Insurance Public Company Ltd

• Insurance
• 200 - 300 Employee

• Consultant

  • Oct 2002 - Jul 2003

  I was employed as a representative of the Liberty Group to market their innovative assurance and investment products.My task entailed building up a client base by means of referrals from friends, family, and colleagues, performing a financial needs analysis, offering recommendations, drawing up quotes, discussions with clients and concluding the sale. After sales service is important in this industry, and a fair amount of my time was spent offering client service, handling queries or complaints, doing administration and maintenance of client files. I received comprehensive training with regards to the sales process and products offered by Liberty.

• Collections Manager

  • Nov 1996 - Aug 2002

  Manager - Personal and small business credit servicesAbsa BankA multifunctional position encompassing a range of accounting skills, office and staff management.I managed a team of 11 staff members responsible for KZN’s mortgage bond, personal loans and revolving credit book; normalizing arrears status, negotiating and collecting credit information to assess the credit risk; limiting foreclosures, provisions and bad debts.A high volume, busy environment with a book value in the millions, including corporate clients, government group schemes, municipalities and micro-loans.Maintenance of the client database as well as reconciliations.Preparing management reports, isolating problem areas and ensuring corrective measures are implemented where necessary.Preparing budgets with regards to operational expenses, and motivating the team to obtain these targets.Introducing incentives to encourage employees to exceed set goals in order to obtain the objectives of the organisation.Setting of Key Performance areas and conducting merit appraisals to identify achievements and shortcomings.Managing the daily workload of the team.Taking charge of corporate clients in order to retain business.Reason for leaving – retrenched.

• Collections Officer

  • Nov 1990 - Nov 1996

  I was allocated various branches of personal loans and my responsibilities included the adjusting and collecting of arrear amounts,Surrendering of securities and limiting foreclosures.Identifying possible bad debts and managing these accounts affectively until they are back in good standing or legal action is introduced.Keeping within the budgets set for operational expenses.My department received an award in 1993 in recognition of our excellent achievements.I was promoted to second in charge in 1993 and my department continued producing exceptional results.In October 1996, I was promoted to manager/supervisor.

• Bank Clerk

  • Jul 1989 - Nov 1990

  My responsibilities included various administrative functions regarding overdrafts on current accounts, approval and renewal of overdrafts, controlling of overdrawn accounts, returning of unpaid items, certified or guaranteed cheques, stop payments, staff accounts and ATM’s.I controlled abnormal personal loans and hire purchase accounts, arranging vehicle repossessions and surrendering of securities to minimize potential losses.Carried out general banking hall duties and customer care.

• Internal Audit Clerk

  • Mar 1986 - Jul 1989

  My responsibilities were to:- Assist with the auditing of all KZN and Eastern Cape branches which included assessing the credit risk involved in the various forms of finance approved by the branches, confirming securities were in place, monitoring and controlling cost accounts and spot checks on bulk cash held at tellers and ATM’s.- Liaise with employees and management to ensure that policies and procedures were adhered to.- Discuss deviations with management, offering suggestions and advice to rectify.- Investigate operational expense accounts to control the cost to the company and carry out fraud investigations.- Investigate the effectiveness of staff performing their daily functions, as well as the effectiveness of the procedures followed.- Ensure Key Performance areas had been set and a training programme followed.- Audit legal branches and ensure that attention was given to minimize any write-offs.