Experience

Collex Collision
• Chief Operation Office
• Chief Operation Officer

  • 2007 - Present

  • Advise the president and other key members of senior management on financial planning, budgeting, cash flow, investment priorities, and policy matters • Oversee, direct, and organize the work of the operations team. • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. • Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results. • Upgrade and implement an appropriate system of policies, internal controls, accounting standards, and procedures. • Plan, coordinate, and execute the annual budget process. • Work with Executive Board to implement strategic planning around long and short term goals Show less

• Market Manager

  • 1992 - 2006

  • Managed internal operations for multi-shop market• Ensured customer service standards and goals were maintained• Worked with HR team to ensure every shop was fully staffed • Worked with HR and Management in the development of staff

• General Manager

  • 1990 - 1992

  • Managed day-to-day shop production• Organized workload among staff• Assessed vehicle damage and prepared repair orders• Ensured shop production was equated to “world-class” customer service• Ensured compliance with various insurance direct repair programs• Examined completed repairs done to vehicles to ensure safety and quality• Lead daily shop production meetings to ensure all departments were operating efficiently• Ensured day-to-day shop operations were resulting in high customer satisfaction scores Show less

• Damage Evaluator

  • 1987 - 1990

  • Prepared damage reports in an accurate and efficient manner• Comply and communicate with various insurance direct repair programs• Examine vehicles for quality and safety upon completion• Provided effective to communication to customers throughout the repair process to ensure high customer satisfaction ratings