Rob Sturgeon
Chief Information Officer at The Social Research Centre- Claim this Profile
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Bio
Steve Swarts
I worked with Rob for near on six years, and apart from his impeccable ability to successfully manage multiple IT departments across many language barriers throughout Asia Pacific and Africa, his most outstanding attribute (which I thank him for teaching me), was his uncanny ability to handle every situation in a calm calculated demenor producing sensible business outcomes in every instance no matter how sensitive or critical the task on hand may be.
Mark Pascoe
I have worked with Rob for over 11 years and during that time I found him to be a very effective regional IT Director. His sound understanding of business needs and his ability to influence budget decisions always ensured that his team had the necessary funding to undertake important projects that would ultimately deliver value to the business. Rob was able to think from a strategic level right down to day to day issues when needed and his ability to project manage at a regional level was second to none. Rob always knew when to get involved or when to let his team get on with the job. Rob's calm yet professional manner always shone through in good times and bad and he was always able to motivate his team to achieve bigger and better things. Rob would be an asset to any organisation.
Steve Swarts
I worked with Rob for near on six years, and apart from his impeccable ability to successfully manage multiple IT departments across many language barriers throughout Asia Pacific and Africa, his most outstanding attribute (which I thank him for teaching me), was his uncanny ability to handle every situation in a calm calculated demenor producing sensible business outcomes in every instance no matter how sensitive or critical the task on hand may be.
Mark Pascoe
I have worked with Rob for over 11 years and during that time I found him to be a very effective regional IT Director. His sound understanding of business needs and his ability to influence budget decisions always ensured that his team had the necessary funding to undertake important projects that would ultimately deliver value to the business. Rob was able to think from a strategic level right down to day to day issues when needed and his ability to project manage at a regional level was second to none. Rob always knew when to get involved or when to let his team get on with the job. Rob's calm yet professional manner always shone through in good times and bad and he was always able to motivate his team to achieve bigger and better things. Rob would be an asset to any organisation.
Steve Swarts
I worked with Rob for near on six years, and apart from his impeccable ability to successfully manage multiple IT departments across many language barriers throughout Asia Pacific and Africa, his most outstanding attribute (which I thank him for teaching me), was his uncanny ability to handle every situation in a calm calculated demenor producing sensible business outcomes in every instance no matter how sensitive or critical the task on hand may be.
Mark Pascoe
I have worked with Rob for over 11 years and during that time I found him to be a very effective regional IT Director. His sound understanding of business needs and his ability to influence budget decisions always ensured that his team had the necessary funding to undertake important projects that would ultimately deliver value to the business. Rob was able to think from a strategic level right down to day to day issues when needed and his ability to project manage at a regional level was second to none. Rob always knew when to get involved or when to let his team get on with the job. Rob's calm yet professional manner always shone through in good times and bad and he was always able to motivate his team to achieve bigger and better things. Rob would be an asset to any organisation.
Steve Swarts
I worked with Rob for near on six years, and apart from his impeccable ability to successfully manage multiple IT departments across many language barriers throughout Asia Pacific and Africa, his most outstanding attribute (which I thank him for teaching me), was his uncanny ability to handle every situation in a calm calculated demenor producing sensible business outcomes in every instance no matter how sensitive or critical the task on hand may be.
Mark Pascoe
I have worked with Rob for over 11 years and during that time I found him to be a very effective regional IT Director. His sound understanding of business needs and his ability to influence budget decisions always ensured that his team had the necessary funding to undertake important projects that would ultimately deliver value to the business. Rob was able to think from a strategic level right down to day to day issues when needed and his ability to project manage at a regional level was second to none. Rob always knew when to get involved or when to let his team get on with the job. Rob's calm yet professional manner always shone through in good times and bad and he was always able to motivate his team to achieve bigger and better things. Rob would be an asset to any organisation.
Credentials
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ITIL3 Foundation
LCS -
Prince2 Practitioner
APM
Experience
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The Social Research Centre
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Australia
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Research Services
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100 - 200 Employee
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Chief Information Officer
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May 2017 - Present
Responsibilities: • Part of Senior Leadership team, working with stakeholders to deliver business growth through technology solutions. • Provide cyber security leadership and accountable for data security. • Member of Audit & Risk committee - responsible for ICT risk assessment & mitigation strategies. • Managing the ICT team, departmental goals, objectives, and operating procedures. • Control IT budget and operating costs. • Ensure ICT systems run at 99.99% uptime Projects: • Overhaul of SRC's cyber security framework. Implemented ISO27001, Rapid7, Acunetix, M365 DLP, Sophos XG & Manage Engine. • Implemented cloud-first strategy with migration to AWS and Azure. • Migrated on premise 120 seat call centre to remote with minimal downtime and only 2-week notice (Covid). Show less
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DBM Atlas
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Australia
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Market Research
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1 - 100 Employee
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IT Manager
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May 2012 - Apr 2017
Outline of Responsibilities: • Partner with stakeholders to deliver technology strategies aligned with business objectives • Review and develop an IT governance framework for the business. • Responsible for cyber security across the internal network & web facing assets • Responsible for IT support, covering 3 sites, 110 users and a 120 seat call centre • Hands on management internal and cloud based infrastructure • Project management • Vendor management Specific Project Implementations: • Virtualisation of server infrastructure to ESX 5.1 • Upgrade to Exchange 2010 and Terminal Services 2012 • Outsourced telephony, firewall, WAN, web filtering and SPAM control to cloud solutions • Dimensions Data Collection for Web and Telephone • Invade Predictive Dialer • Checkpoint Security Gateway • Spiceworks Help Desk Show less
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Kantar IT Partnership
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Melbourne
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Service Support Manager APAC
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Jul 2010 - Mar 2012
• Ownership of service support in North APAC region for all Kantar business divisions • Management of 6 helpdesk teams with 30 staff covering 3000 users plus 8 call centres in China, Taiwan, Japan, Korea, Thailand and Vietnam • Project Manager for any major IT, call centre and telephony projects in the region • Develop and champion service improvement in APAC. Contribute to service improvement globally • Implement ITIL processes into the organisation:- incident, problem and change management • Create CAPEX/OPEX budgets for the newly formed Kantar ITP business unit. • Ensure processes and procedures comply with Kantar global standards and Sarbanes Oxley • Ensure client support in the region conforms to SLAs and Kantar IT Partnership standards • Coordinate response to major incidents. Escalation point for dissatisfied customers Show less
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Insights by Kantar
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United Kingdom
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Market Research
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700 & Above Employee
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IT Director Africa, Middle East & Asia Pacific (AMAP)
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Oct 1995 - Jun 2010
• Ownership of desktop, server, call centre and data centre support across AMAP (19 countries, 1600 users, 5 call centres totalling 1200 seats) • IT governance responsibility for the AMAP region, including compliance (Sarbanes-Oxley), procurement and budgeting (CAPEX $1.8m p.a., OPEX $4.1m p.a.) • Project Manager for any major IT, call centre and telephony projects in the region • Defining and measuring SLAs across the region • Liaise with CIO and other regional IT Directors on global IT projects, goals and issues • Liaise with department heads to improve business processes • Assist COO with merger and acquisition activity • Management of 6 IT Managers with a support team of 20 IT Engineers • Manage BPO relationship with Indian Data Processing agency, WNS • Manage regional IT suppliers; IBM SPSS, Dell, Cisco, HP, Telstra and Xerox • System Administrator for Sco Unix, IBM SPSS Quancept and Predictive Diallers Show less
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Senior Data Analyst
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Dec 1992 - Oct 1995
Data analysis with SPSS Quantum. CATI Data capture with SPSS Quancept Data analysis with SPSS Quantum. CATI Data capture with SPSS Quancept
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Insights by Kantar
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United Kingdom
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Market Research
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700 & Above Employee
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DP Team Leader
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Sep 1987 - Nov 1992
Managed, trained, mentored a team of 8 Data Processing Execs. PTT's Star for data processing Managed, trained, mentored a team of 8 Data Processing Execs. PTT's Star for data processing
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Education
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1984 - 1987
University of Warwick
BSc (Hons), Microbiology
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