Experience

The Oddfellows
• Financial Services
• 1 - 100 Employee
• Non Executive Director

  • Feb 2021 - Present


Kingston Unity Friendly Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Non-Executive Director

  • Jul 2014 - Present

• Chairman of the Board

  • Jul 2014 - Present


RCETransformations Ltd
• Director (Interim Change Programmes)

  • Feb 2014 - Present


TCP LifeSystems Ltd

• Interim Programme Manager

  • Feb 2014 - Jun 2014

  Set up systems transformation programme for TCP with existing client to migrate systems to new platform. Heavily involved in scoping programme, commercial and risk assessment, and relationship management. Left once commercial and contract side agreed - sizeable programme that will now run for circa 18 months. Set up systems transformation programme for TCP with existing client to migrate systems to new platform. Heavily involved in scoping programme, commercial and risk assessment, and relationship management. Left once commercial and contract side agreed - sizeable programme that will now run for circa 18 months.



Family Investments

• United Kingdom
• E-Learning Providers

• Chief Operating officer

  • Feb 2001 - Sep 2013

  Responsible for key functional areas and strategic change programmesDirected FI's transformation to be leading provider of Child Trust Funds (CTF's)Directed operational capability to successfully administer Post Office cash ISA'sLed several significant changes to ensure operational robustness and quality customer and partner servicing during significant growth phases - four-fold increase in accounts administered over 7 years.

• Operations Director

  • Oct 1997 - Jan 2001

  Responsible for IT, corporate change, customer services (CS).Directed ISA product launch programmeTransformed CS to customer-centric operationDirected back-book on-boarding programmes to underpin acquisition strategy

• Head of IT

  • May 1988 - Sep 1997

  Determined and led major business transformation - downsizing compueter systems from mainframe to PC-server technology platform, generating major running cost savings.