Experience

Brighton College

• United Kingdom
• Primary and Secondary Education
• 100 - 200 Employee

• Deputy Facilities Manager

  • Feb 2021 - Present

  - Works closely with the Facilities manager providing proactive and efficient facilities services for the School estate, including the Boarding Houses and residential properties. Teams including maintenance, porterage and cleaning - Ownership and administration of CAFM software Flow 360, enabling more efficient and effective delivery of services required by the school, as well as moving towards a more proactive rather than reactive working environment. - Assisting the Facilities Manager in managing the buildings, plant and equipment through a programme of planned maintenance - Carrying out regular inspections of properties, completed works and service contracts - Managing third party contractors including monitoring or agreed SLA's, managing quotations of tenders and subsequent spend within budgeting requirements - Assisting the Facilities manager with recruitment and training of facilities staff - Providing administrative support as required and deputising for the Facilities manager in their absence -Collaborating closely with the Health and Safety team to ensure all services are delivered safely and i n a fully compliant manner, both in house teams and with contractors - Developing and implement maintenance and refurbishment programmes for both term and school holidays, working closely with the Building Projects team - Ability to step in and and supplement the services teams as required.



EF International Language Campuses

• Education Administration Programs
• 300 - 400 Employee

• Facilities Manager

  • Jan 2020 - Feb 2021

  • Manages all external suppliers related to the school and the facilities, and cleaning departments. Liaises with external maintenance contractors while onsite.• Oversees invoicing system for all departments, ensuring invoices are properly reviewed and allocated in a timely manner, assisting suppliers with payment queries.• Is familiar with requirements of accreditation bodies and ensures that Facilities departments meet these standards at all times.• Tours buildings regularly to ensure any Health and Safety issues are urgently addressed and the building is maintained to the highest possible standards.• Ensures teaching and learning areas are adequately furnished, well presented and appropriate for learning needs• Devises and follows an annual maintenance & facilities planner – e.g. regular window cleaning, redecoration, routinemaintenance checks etc.• Controls budgets for office supplies and photocopying, facilities and maintenance, working with suppliers to reduce costs,sources new suppliers/goods when necessary• Conducts annual audits of Health and Safety arrangements for external residences, classroom facilities.• Is the Health and Safety representative for the residence• Is a member of the Health and Safety Committee.

• Homestay and Accomodation Coordinator

  • Nov 2018 - Jan 2020

  • Delivery of a high level of standard of homestay accommodation through excellent customer service in a fast-paced environment• Creation of strong relationships with homestay hosts and providing hosts with constructive feedback by phone, email and on home visits • High level of communication and interpersonal skills• Excellent organisational and time management skills• Appreciation of international cultures • A positive attitude and the ability to stay calm in stressful situations to reach the desired goals of the team• Cross department working to ensure all student and host documentation complies with British Council and Home Office regulations



YHA (England & Wales)

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Duty and Site Manager

  • Mar 2017 - Jun 2018

  Duties included managing and recruiting a staffof employees as well handling all customer service and employee issues. Other tasks involved; back office accounting, ordering and stock taking and dealing with maintenance contracts and health and safety licenses. I was also in charge of all group and business reservations. My administrative roles were;- creating and confirming all reservations through the internal database system ASSD.- Communicating via telephone and email with guests in regards to any questions pre-stay and any issues after they have checked out.-Using ASSD to create quotes and invoices for school and business group stays. I created my own system on Excel to easily check deadlines and individual requirements of groups. - Liaise with external outdoor activity companies and mountain leaders to organise itineraries and create quotes if required by a group. - Receive and confirm payments from groups before sending cheques or card receipts over to the finance team to be processed. - Managing client relations and retention through an Excel spreadsheet I created.- Controlled housekeeping/linen and food and beverage inventory through our internal intranet system.- Co-ordinated all orders that needed to be made in those departments.- Attend meetings with suppliers to discuss new/changing products.- Organised and amended delivery times and processed invoice slips for all received deliveries.- Controlled and responded to reviews posted on a variety of websites.- Used the online maintenance system Pronett to request any necessary building work or appliance repairs.- Organise and attend site visits from contractors to asses any maintenance. - Created and filed quote requests from contractors to be sent to the finance department.- End of day cash up of tills and card machines - Creating a staff rota and sending completed timesheets to the HR and finance departments. - Organising any volunteer groundsmen or decorating days.

• Night Manager

  • Jan 2016 - Mar 2017

  As well as the regular duties of hospitality night staff, I was also solely responsible for the security of the hostel throughout the night. At times I was required to handle/assess a number of difficult and threatening situations. I had to learn very quickly when to recognise a problem before it escalated while simultaneously deliver excellent customer service to the rest of the guests in Brighton’s top ranked hostel.



City Sightseeing Worldwide

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Sales Assistant

  • Jan 2014 - Aug 2014



Aldi UK

• United Kingdom
• Retail
• 700 & Above Employee

• Store Assistant

  • Feb 2012 - Jun 2013