Service Engineer

• Nov 2020 - Present

Trainee IT helpdesk Analyst

• Mar 2019 - Nov 2020

Supporting the CFH user base.Develop skills in regard of new computer and mobile device builds.Create accounts for new starters and archive accounts for leavers in adherence to BSOD standards.Maintaining accounts for Customer system access.Monitor internal systems and report/escalate incidents as necessary.Manage the CFH IT ticket queue.Hardware and software support to all CFH users.Key areas:Investigate data processing failuresConduct Daily checks as per CFH Standard Operating ProcedureTo monitor internal platforms using the endorsed toolsTo ensure computer systems are maintained and kept up-to-dateTo maintain the CFH Asset Register

Repairs Scheduler

• Oct 2018 - Mar 2019

Fixed term Temporary contract providing and delivering the scheduling of repair/maintenance contracts.Dispatching field engineers utilising the most effective dispatch method to operational needs of the business. • Making outbound calls as well as receiving inbound calls from tenants/housing associations, responding to various enquiries according to the requirements of the contracts. • Liaising with team colleagues, customer service manager and engineers regarding daily manpower availability, rearranging appointments and booking where necessary in accordance with service level agreements. • Arranging and raising daily completion of emergency breakdowns to appropriate field engineers taking into account geographical area, productivity, operational and customer service requirements. • Raising of internal purchase orders for the collection of material parts where required, assigning to engineers to collect from nearby stock centres. • Main contact Centre for provision and support for all field engineers. Assisting in providing variation/estimates for repair and maintenance work required.During my time there I successfullly gained insight into a new industry level sector. This allowed me to increase my product knowledge of renewable technology as solutions provider of renewable assets. The outcome resulted in being able to deliver back a more rounded customer experience about the benefits and resourcefulness of how to effectively utilised their asset. This enhanced my overall ability to deliver effective communication whilst providing a high quality service.

Estimator

• Jun 2017 - Sep 2018

Collecting quotes from material suppliers and sub-contractors. Pricing and estimating bespoke packaging services for customer quotes on a case by case basis. Supporting account managers with securing new tender contracts. Working with Coral Draw to design, program and produce made to measure laser etched labels for customer orders. Sorting and managing business invoices on a monthly basis. Visiting customer sites as a representative to liase with and manage customer enquiries. Set out and scaled new pricing schemes for historic orders.

Marketing Assistant

• Jan 2017 - Jun 2017

As Marketing Assistant, planned and managed company marketing events: Sourcing locations, bookings, budgeting, creating agendas, gathering resources & coordinating on day of the event. Following up on success of event and contacting attendees and non-attendees.

Grocery

• Sep 2016 - Dec 2016

Customer Service Representative

• Jan 2016 - Apr 2016

• Provided front end desk support managing orders and transaction via e-mail and telephone requests. Supported terminal and sales representatives with invoice and customer requests.• Promptly addressed customer requests in order to provide an excellent level of service and maintain satisfactory response times and keep them up to date with all products, services and procedures.• Processed orders on Microsoft Navision database as accurately as possible to facilitate a smooth operation.• Handled, negotiated, organised, processed and managed loading and delivery times with tarmac and bitumen industries that directly held contracts for supply of asphalt.

IT Assistant Administrator/Marketing Analyst

• Sep 2015 - Dec 2015

• Provided internal IT Support to Kliklok’s employees, diagnosing and resolving software issues.• Processed daily Time and Attendance reports requiring attention to detail and meticulous input.• Carried out data preparation and created reports of Sales and Marketing Data.• Supported IT analyst in carrying out day-to-day related IT enquires.

Student Placement

• Sep 2014 - May 2015

• Conducted and profiled a quantitative survey of burglaries in Ashley Ward area of Bristol for Safer Streets community project.• Effectively source data, organised and performed quantitative analysis of crime data.• Evaluated the significance of situational crime prevention methods on reducing key burglary hot spots in the Ashley Ward of Bristol.Dissertation: Burglary: Creating a problem profile of the Ashley Ward for the purposes of situational crime prevention.

Assistant Tennis Coach (Volunteer)

• Jan 2014 - May 2014

• Supported the head coach at my local tennis club twice a week to deliver and develop the coaching program to children of ages 5-15. • This involved running mini-tennis sessions to help introduce tennis to children of all ages to understand the game. • Using my knowledge of the game I also provided assistance on the basics of the game, technique, strokes, body/feet positioning and the scoring system.

Victim support Volunteer

• Oct 2013 - Dec 2013

• Provided practical and emotional support to victims and families.• Work individually and interacted with other volunteers assigned to complete a range of small and large group activities, role-play, practical case studies, discussions and presentations before accreditation.• Encouraged victims and witnesses to make their own decisions, to explore choice and to develop their coping strategies.

Work Placement

• Mar 2013 - Mar 2013

• During my first year of university, I had to find and complete thirty hours of work based learning with a Criminal Justice Agency, this was supplemented by a completed portfolio and reflective diary documenting my experiences there. • I was responsible for watching court cases, overseeing a range of administrative tasks, processing and updating information for current cases and liaising with the Crown Prosecution Service.

Silver Surfer

• Sep 2012 - Nov 2012

• Six week course providing tutition one-to-one by teaching basic computer skills as part of UWE Silver Surfer project• Gave basic support to use different software. E.g. MS word, email.

Technical Support Advisor

• Apr 2010 - Aug 2012

• 1 st line desk support, handling incoming calls from customers, providing information on multimedia devices/products and further technical assistance to those experiencing computer issues. • I was also responsible for making bookings for repairs and promoting sales to meet key performance indicators each week.