Experience

Ableworld (UK) Limited

• United Kingdom
• Capital Markets

• Deputy Manager

  • Apr 2021 - Present

  Responsibilities:• Assisting the Store Manager in the day to day running of the store.• To manage and motivate staff members to reach sales targets and increase profits.• To remain positive at all times and work as a team.

• Assistant Manager

  • Jun 2018 - Mar 2021

  Responsibilities:• I work as part of a team, supporting the smooth running of the store. Promoting home care and mobility products to customers. • To maximise sales through delivering outstanding customer service whilst maintaining the stores operational procedures.• To maintain stock management and store appearance.



Maplin

• United Kingdom
• Retail
• 200 - 300 Employee

• Store Manager

  • Apr 2018 - May 2018

  Responsibilities:• I had direct responsibility for the achievement of the business targets agreed for my store. For 2018 we achieved +10.10% like for like growth. • To improve the commercial performance of the store by increasing its turnover and maximising profitability, whilst maintaining the high Maplin store standards.• To be people and performance focussed with the ability to manage, lead coach, develop and motivate the store team.

• Assistant Manager

  • Jul 2015 - Apr 2018

  Responsibilities:• To support the Store Manager in the day to day running of the store, leading a team of two Sales Floor Team Leaders and seven Sales Advisors, over 5252 square foot. For 2017 we achieved +3.32% like for like growth. • To brief, coach and feedback to the team on various areas of the business, on a daily basis.• I completed all the induction training and graduated from the Maplin Academy. This gave me a great understanding of the Maplin values, a different way of thinking and the tools to support myself and lead my team, helping us achieve our goals and key KPI’s.• I have led both the store and divisional twitter initiatives to drive business into the stores. Show less



Carphone Warehouse

• Computer and Network Security
• 1 - 100 Employee

• Branch Manager

  • Nov 2014 - Jun 2015

  Based within the Colwyn Bay store till January 2015 and then supporting the Region within a Designate Branch Manager's role across various North Wales stores. Responsibilities: • To demonstrate an interest in customers, both internal and external. Focusing on the customer’s needs and expectations to build an excellent relationship. • Provide the team with regular, specific, constructive feedback and coaching. • As a team we learnt from successes and failures by listening to each other, asking questions, and inviting everyone to contribute their own ideas to improve. • I built an effective network of influential contacts across the region, in both the Carphone Warehouse and Curry’s teams. Show less



Phones 4u

• United Kingdom
• Executive Offices
• 300 - 400 Employee

• General Store Manager

  • Dec 2007 - Oct 2014

  Fully responsible on a day to day basis for running the store.Responsibilities:• To manage and motivate a team to maximise on sales opportunities and exceed their daily performance targets. Store manager of the year for 2012.• Monitor individual performances, ensuring that all team members were committed to delivering target, and provide them with the tools to succeed in the form of on-the-job coaching and knowledge sharing.• Ensure that all required controls were in place to meet the audit and compliance criteria, as well as ensuring the team were aware and trained in the specific requirements. 99.5% average for 2014.• To maximise the sales and profit of the store based on company expected targets, through knowing what opportunities were present in the store at any time and frequently drawing on my own knowledge to maximise profit and minimise costs and risk of loss to the business. 102% gross profit year to date for 2014.• I ensured my team delivered the highest levels of customer service and integrity at all times in store. Mystery shop 99.3% and net promoter score 62.2% averages for 2014. Show less

• Admin Manager

  • Apr 2005 - Nov 2007

  Responsibilities:• To deliver a concise, effective, reliable and efficient administration service to the store and the General Store Manager. This included daily preparation for audit, i.e. stock control, maintaining filing systems, timecard completion and end of day procedures.• Support the General Store Manager in ensuring that all store colleagues were appropriately trained in order to support the administration process.• I Coordinated weekly operational conference calls, the completion of regional rotas, audit visits, PowerPoint presentations and excel trackers for the Area Sales Director and Compliance Manager.• I was consistently the top performing Admin in the region, and also the top admin in the company for 2007, which helped me to my promotion of General Store Manager. Show less

• Deputy Manager

  • Nov 2003 - Mar 2005

  Supporting the General Store Manager in the running of the storeResponsibilities:• To support and motivate the store team to ensure that the stores KPIs were achieved.• I was involved in daily team briefs, focusing on attitudes and behaviours and the sales process.• Develop and coach the store team through 1-2-1 reviews and guidance, to support their personnel development plans and continued development.

• Sales Consultant

  • Nov 2001 - Oct 2003

  Responsibilities• To approach customers in a friendly and helpful manner• I performed at and above the sales targets and kpi’s set by the management team• To provide exceptional levels of customer service, assessing the customer’s needs for products and supported them in making the right decision that suited their needs most effectively, with the provision of accurate advice• I managed my time effectively which incorporated the management of appointments with customers, attendance at training events and knowledge of product launches• I was proactive in learning by using all means available, including The training site on the intranet to keep a high degree of knowledge around products and handsets Show less