Seniortekniker PP

• May 2023 - Present

Field Service Specialist

• Mar 2021 - Apr 2023

Certified Service engineer on Xerox, HP and Epson products. Mainly working on Xerox PSG (production) equipment, but also the full range of xerox office products, HP printers from desktop printers up to designjet plotters and Epson largeformat plotters. Also certified to service HP laptops. I work on Lexmark, Kyocera and Philips products etc when needed. In my job i am analysing and solving reported customer problems by phone and customer visits, using the different brands service documentation, databases, escalated hardware and software support, fixing problems in a timely maner according to serviceagreements in place. Show less

Field Service Engineer

• Apr 2016 - Mar 2021

Certified Service engineer on all Xerox products. I mainly work on Xerox PSG (production) equipment, but also the full range of xerox office products. Also certified on HP and Epson printers. I work on Lexmark and Philips products etc when needed. In my job i am solving reported customer problems by phone and customer visits, using the different brands service documentation, databases, escalated hardware and software support. Certified Service engineer on all Xerox products. I mainly work on Xerox PSG (production) equipment, but also the full range of xerox office products. Also certified on HP and Epson printers. I work on Lexmark and Philips products etc when needed. In my job i am solving reported customer problems by phone and customer visits, using the different brands service documentation, databases, escalated hardware and software support.

Service Engineer

• Jan 2010 - Apr 2016

Service engineer mainly on Xerox PSG (production) equipment, but also the full range of office products. I also work on HP, Lexmark products etc when needed. Solving all reported customer problems by phone and customer visits, using Xerox' documentation, databases, Xerox hardware and software support. Service engineer mainly on Xerox PSG (production) equipment, but also the full range of office products. I also work on HP, Lexmark products etc when needed. Solving all reported customer problems by phone and customer visits, using Xerox' documentation, databases, Xerox hardware and software support.

2nd Level HW Support

• Nov 2005 - Dec 2009

- Technical support to field engineers and logistic providers, on full Office range / up to Production entry level printing devices.- DMO countries (Eastern Europe, Asia and Africa) partner support (by email).- Trained and certified (engineer level) on all supported office products and technologies.

Technical Support Representative

• Nov 2003 - Nov 2005

• Assisting Mentor for the UK/Ireland technical teams• Handling calls from UK and Irish customers.• Providing hardware and software support• Actively supporting the UK/Ireland technical teams (ca 10-15 agents), together with involving personal responsibilities, coaching and follow-up of new agents, updating processes, handling escalations.